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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
January 11, 2021
Megan Santiago was a great help in my quest to purchase our dream car. We wanted this car because of our great experience with our 2007 RX 350. Lorenzo was very nice and help us with our new car. Mike, our dream car. We wanted this car because of our great experience with our 2007 RX 350. Lorenzo was very nice and help us with our new car. Mike, the finance officer applied unwanted pressure to market his car warranty product. When we declined to purchase, we felt he didn’t like it and showed hurriedly finished to get us out of his office. More
by dbpulido
Verified CustomerEmployees Worked With
Megan Santiago, Kevin Martin, Mike Bannos, Lorenzo Lowery
January 08, 2021
Thank you Tony so much for getting me in and out today, My battery was dead and I called him and I got in and got battery replaced and on my way. I had some medical issues and he was so sensitive to my iss My battery was dead and I called him and I got in and got battery replaced and on my way. I had some medical issues and he was so sensitive to my issues. Thank you so very much. More
by Maria
Employees Worked With
Tony service department
January 08, 2021
Thank you to Chris M and Bob V for making our recent experience at this dealership a positive and GREAT one. We appreciate the overall professional, friendly and courteous experience we received with as experience at this dealership a positive and GREAT one. We appreciate the overall professional, friendly and courteous experience we received with assistance in our new car search and ultimate purchase. You exceeded our expectations. We are extremely grateful in working with you and look forward to working with you again in the future on the next addition to our family of cars. Thank you Lexus of Orland. Wishing you a Healthy, Blessed and Prosperous New Year!! More
by Fay K
Employees Worked With
Bob Vitorrio, Chris Merx, Ziad Altamimi
January 07, 2021
Lexus orland is an amazing experience from beginning to end. My salesman Aiman always finds me my dream vehicle and is super patient. GM, Kevin always puts an amazing deal together. I been buying/leasing v end. My salesman Aiman always finds me my dream vehicle and is super patient. GM, Kevin always puts an amazing deal together. I been buying/leasing vehicles from orland lexus for over 10 yrs now. Thank you. More
by Moe
Employees Worked With
Kevin Martin, Mike Bannos, Aiman Hamdan
January 05, 2021
The experience with Lexus of Orland has been great for me. I'd especially like to THANK Sammie Scott Jr for his knowledge, patience and attentiveness. When it comes to help you get the best whether its ad me. I'd especially like to THANK Sammie Scott Jr for his knowledge, patience and attentiveness. When it comes to help you get the best whether its add accessories or figuring out the final details of your loan. More
by Vonnie
Employees Worked With
Sammie Scott, Mike Bannos, Jimmy McColgan
January 04, 2021
Great Experience.Everything went well. Everybody was friendly and very helpful.I have no more to add. This should be changed to one to25 words. Not 25 words. I had a great experience getting my car serv friendly and very helpful.I have no more to add. This should be changed to one to25 words. Not 25 words. I had a great experience getting my car serviced everything went well. Everybody was very friendly. This should be changed to 25 words or less. I had a great experience everything went well everybody was very knowledgeable and friendly. I had a great experience everything went well everybody was knowledgeable very friendly, easy to talk to and willing to help More
by Marypraisegod
Employees Worked With
Ryan
January 02, 2021
I was greeted promptly, service need were addressed promptly, and inly the issue I needed addressed. I appreciated being as a customer and not processed. promptly, and inly the issue I needed addressed. I appreciated being as a customer and not processed. More
by Camprevii
Employees Worked With
David in Service Department
January 02, 2021
Prompt, courteous, no pressure new car sales service. Listened to my wants and needs for a vehicle and helped me get the exact vehicle I wanted. Listened to my wants and needs for a vehicle and helped me get the exact vehicle I wanted. More
by runez
Employees Worked With
Sammie Scott, Chris Kowalis, Ziad Altamimi
January 01, 2021
In these times of uncertainty and you need a car or would like to renew a lease nothing compares to the Lexus dealer! Professionalism. Knowledgeable, and always will try to do their best for you. I love Lexu like to renew a lease nothing compares to the Lexus dealer! Professionalism. Knowledgeable, and always will try to do their best for you. I love Lexus! Absolutely love my Lexus vehicle! More
by emkoehn
Employees Worked With
Mike Bannos, Jimmy McColgan, Mariea Bojan
December 31, 2020
The service consultant made my experience wonderful. Julien was very professional and helpful. He cared for my request and helped get me in and out of dealership quickly. Julien was very professional and helpful. He cared for my request and helped get me in and out of dealership quickly. More
by Erik L
Employees Worked With
Service Consultant - Julien
