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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
December 31, 2020
Chris was a wonderful sales rep, had the patience of a god,!!! He was very knowledgeable. I had been researching for months via the internet and wanted to treat myself to a great gift - my dream car alwa god,!!! He was very knowledgeable. I had been researching for months via the internet and wanted to treat myself to a great gift - my dream car always was a Lexus. Went to Orland because of the incentives I saw and the inventory. He explain the incentives walk me through:used versus new versus leasing. I explain I would never lease had a bad experience with that before. So the use inventory though having low miles a new car would be no interest. He knew all the gadgets explain everything well knew all the functions. Was able to handle 3 different generations-a 3 year old ,my mom and myself.I would highly recommend him was very welcoming on my arrival and paid great attention to what I wanted. Entertain use all a great experience and I love my truck, More
by cece
Verified CustomerEmployees Worked With
Chris Merx, Jimmy McColgan, Ziad Altamimi
December 31, 2020
Good and flexible during the holidays as if life wasn’t busy enough. Would recommend . Price on trade in was just ok and not what was initially discussed. busy enough. Would recommend . Price on trade in was just ok and not what was initially discussed. More
by mark.todd9
Employees Worked With
LG Sears, Lorenzo Lowery, Ziad Altamimi
December 29, 2020
Aiman was amazing! He found the car I wanted and that best fit my needs. It was a very pleasant experience. I’m so grateful for all of his help. best fit my needs. It was a very pleasant experience. I’m so grateful for all of his help. More
by Neahwatkins
Employees Worked With
Jim Boulos, Mike Bannos, Aiman Hamdan
December 27, 2020
The best car buying experience I’ve had in my life. Marek, Jimmy and Ziad were great, professional and knowledgeable. Entire staff was very friendly, looking forward to the friendly faces when I tak Marek, Jimmy and Ziad were great, professional and knowledgeable. Entire staff was very friendly, looking forward to the friendly faces when I take my car in to be serviced. Thank you Lexus Dealership of Orland Park. More
by Redd
Employees Worked With
Marek Okreglak, Jimmy McColgan, Ziad Altamimi
December 26, 2020
Marek and Chris K. were great to deal with. And Mike B. went the extra mile to help get us a good financing option. All three of these guys went the extra mile to make the entire buying process worthwhile. went the extra mile to help get us a good financing option. All three of these guys went the extra mile to make the entire buying process worthwhile. These are hands down some of the nicest people to do business with. More
by Felicia K
Employees Worked With
Mike Bannos, Marek Okreglak, Chris Kowalis
December 25, 2020
I had tires rotated on 11/20/2020 20 days later the front left tire came off while our daughter was driving it causing over $6,000 in damage. I bought the car there new and had them do all the mainten front left tire came off while our daughter was driving it causing over $6,000 in damage. I bought the car there new and had them do all the maintenance. When I called to tell Joe the service manager his comment was, that why you have insurance. I will not go back there again and will never buy another lexus. Not a satisfied customer. John Lamkin More
by jlamkin79
Employees Worked With
Joe service manager
December 24, 2020
Yes, thank you Lexus Orland Park. I'm happy with their service.and thanks Jim he served us .and hopefully good customer service continuesI hope I will call you at any time you call about the car you tell service.and thanks Jim he served us .and hopefully good customer service continuesI hope I will call you at any time you call about the car you tell me What are your !!! More
by bohabokiev
Employees Worked With
Jim Boulos, Jimmy McColgan, Ziad Altamimi
December 22, 2020
All was great, thank you I think that sums it up very good every one very professional and friendly been going to your dealership for twenty plus years good every one very professional and friendly been going to your dealership for twenty plus years More
by mooinsure
Employees Worked With
Bob Vitorrio, Kevin Martin, Chris Merx, Mike Bannos
December 22, 2020
Absolute best car buying experience I have ever had. The whole team had me in and out in under an hour. Will return when I purchase my next car whole team had me in and out in under an hour. Will return when I purchase my next car More
by tduncan5
Employees Worked With
Mike Bannos, Chris Kowalis, LG Sears, Ziad Altamimi
December 21, 2020
Mike Bannos and Jimmy McColgan went above and beyond to welcome my husband and I to Lexus of Orland. They walked us through the process of purchasing our first Lexus, step by step. It was my pleasure in welcome my husband and I to Lexus of Orland. They walked us through the process of purchasing our first Lexus, step by step. It was my pleasure in meeting you all and thank you for your prestigious professionalism. More
by revawymbs
Employees Worked With
Mike Bannos, Jimmy McColgan
