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Lexus Of Orland

Orland Park, IL

Overview
Reviews
Vehicles
4.6
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website.. For those still able to make facility visits, please know we have made operational changes that include: · Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home. · Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle. · Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,525 reviews

August 18, 2023

The service person was very nice and courteous. The issues I have is, I had to wait for 1 hour and 50 minutes for an oil change and tire rotation, which is not acceptable. The message that implie More

by kevin@odellcpa.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the employee name.
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Aug 21, 2023 -

Lexus Of Orland responded

Kevin, we're sorry to read about your experience and the long wait time you had for an oil change and tire rotation. We understand how valuable your time is, so we apologize if it seemed like we didn't respect that. As for our team members in the service department — we run our business with professionalism and treat our team with fairness so it's concerning to see we've given you the wrong impression based on who has served you during your visits. If you'd like to discuss this further or have any other concerns, feel free to reach out directly at any time. Thank you, Keith Omera - Service Director - 708-342-6419

August 18, 2023

The staff is very friendly. They go out of they way to satisfy the customer. More

by Lee Michael Reiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Daoud
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Aug 21, 2023 -

Lexus Of Orland responded

Lee, going the extra mile is our standard, so it's validating to see that reflected in your five-star review of Lexus of Orland! Thank you.

August 17, 2023

Nice and courteous. Service consultants were informative and provided prompt feedback. Tony is very good More

by tnpearson222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony -in service
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Aug 18, 2023 -

Lexus Of Orland responded

Thanks for the positive feedback! We're glad to know that Tony and our team at Lexus of Orland were able to provide you with informative and timely service. Safe travels and we'll see you next time!

August 16, 2023

I was pleased with the service There was a mix up at the end with my key More

by Nita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Merx
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Aug 16, 2023 -

Lexus Of Orland responded

We are glad to hear that you are satisfied with your service, but we apologize for any mix-up that occurred. If there is anything we can do to assist you, please reach out to me. Thank you for your feedback. Keith Omera - Service Director - 708-342-6419

August 16, 2023

Mike was great! Helped me from start to finish. He listened and understood my concerns and helped me make decisions based on my needs. Loved his honesty from start t More

by Britni Robinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bannos
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Aug 16, 2023 -

Lexus Of Orland responded

Britni, we're so glad to know Mike was able to assist you throughout your car buying process at Lexus of Orland. We appreciate the kind words about our dealership and look forward to serving all your future car needs! Safe travels!

August 16, 2023

I could have gotten a better car wash, didn't bother to wipe down the car🤷🏽‍♀️ More

by carondavis129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Aug 16, 2023 -

Lexus Of Orland responded

Thanks for stopping by to share your thoughts with us. I apologize that our team did not have time to wipe down your car after its service. It's never our intention to inconvenience our valued customers and I hope you'll give us the opportunity to impress you with a full 5-star experience next time. If there's anything else you need, please feel free to give me a call. Keith Omera - Service Director - 708-342-6419

August 16, 2023

I had an appointment for an oil change. It's disappointing that it took 2 hours. Also it's disappointing that the high end dealer doesn't supply water without having to ask for it. I ha More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Aug 17, 2023 -

Lexus Of Orland responded

We appreciate your feedback and apologize for any inconvenience during your visit to Lexus of Orland. We're always looking for ways to improve our service, including the amenities we offer. Your comments will be taken into consideration in the future. Thank you, Chris Kowalis - General Manager - 708-614-8700 Ext 203

August 15, 2023

Appreciate the attention that the service department gave me and explained everything to me great. More

by anthonylambert01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 16, 2023 -

Lexus Of Orland responded

Anthony, thank you for the review! We appreciate your business and hope to see you again at Lexus of Orland!

August 15, 2023

They were very helpful and efficient and made sure our visit was very pleasant. Thank you very much More

by soldbuygrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Aug 16, 2023 -

Lexus Of Orland responded

We're glad to know you had a pleasant and efficient experience at Lexus of Orland. Your kind words are greatly appreciated!

August 15, 2023

Good service during my visit. The representative listened and answered my questions I was pleased with the service. More

by jacquelyncrook573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Aruna
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Aug 16, 2023 -

Lexus Of Orland responded

Jacquelyn, we're glad to know you had a positive experience at Lexus of Orland and that our team was able to assist with your questions. Thanks for sharing!

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