Lexus Of Sarasota

Performed 90000 mile service and complete detail of LS460. Service was fine, detail job was horrible. Seat belts were still wet; odor from cleaning solvent overpowering. Service agent, Mr. Short, ex LS460. Service was fine, detail job was horrible. Seat belts were still wet; odor from cleaning solvent overpowering. Service agent, Mr. Short, explained that cleaning service was outsourced. He did a good job rectifying problem. We returned our car, were provided overnight loaner, and retrieved our car the next day. If you’re vacationing in Sarasota and drive a Lexus in need of service, I would recommend this dealership and Mr. Short in particular. But hold off on the detail until you return home. More

I have used the Sarasota Lexus dealership and service dept. for years and have been happy with the service and the the cars! Tanner, my new service advisor answered all of my questions and was polite and dept. for years and have been happy with the service and the the cars! Tanner, my new service advisor answered all of my questions and was polite and professional. Enjoyable experience. More

The service was good and professional. I would recommend them to other Lexus customers. There was no issue as my car is normally serviced in Durham North Carolina. I would recommend them to other Lexus customers. There was no issue as my car is normally serviced in Durham North Carolina. More

I needed a battery pronto. . I was on my way to work and it was dead. Keith came out to my home and replaced the battery all within 90 minutes! Super service! . I was on my way to work and it was dead. Keith came out to my home and replaced the battery all within 90 minutes! Super service! More

The service department does not seem to have their act together. Appointments made are for waiting and not service. together. Appointments made are for waiting and not service. More

I had the pleasure of working with Noah Serafine in Feb 2023. I was in the market for a used vehicle and Noah was extremely helpful in sorting through the alternatives He is very knowledgeable with car mo 2023. I was in the market for a used vehicle and Noah was extremely helpful in sorting through the alternatives He is very knowledgeable with car models, levels of trim, and options. He did an excellent job tailoring the conversation to my interests - keeping it high level when I wanted an overview, and going into deep detail when I wanted to know more. I was impressed by Noah’s product knowledge, intelligence, and people skills. I recommend him highly. More

The sales staff were very helpful and not pushy or deceptive. If someone was unaware of an answer to a question they didn’t guess they actually researched the information deceptive. If someone was unaware of an answer to a question they didn’t guess they actually researched the information More

Good overall experience with trade and purchase of certified pre-owned vehicle. Stayed in contact as they located the car I requested. certified pre-owned vehicle. Stayed in contact as they located the car I requested. More

Came to pick up my car after service was completed. Saw my service technician when I got there he said he would check on my car and get it washed. Waited an hour for it to come out. Texted my service t Saw my service technician when I got there he said he would check on my car and get it washed. Waited an hour for it to come out. Texted my service technician after waiting for 40 min and got no response. He came out after I had been waiting for an hour. There was no acknowledgement or apology for my hour wait time. My time didn't feel valued or cared about. Really disappointed the experience. More

They do a great job with my car and are friendly and very nice to deal with. nice to deal with. More