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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,216 Reviews

1,216 Reviews of Lexus Of Sarasota - Service Center

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February 09, 2024

Treated very special at this dealership. Love going there for service. Will always work with me to do the best for the beat car ever made. I am so happy with my Lexus. More

by gregorygresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Stempel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Eldridge
Feb 20, 2024 -

Lexus Of Sarasota responded

Thank you for the great review! We’re so happy you enjoyed your experience with the team here at Lexus of Sarasota, we look forward to welcoming you back again for your future service appointments. Until then, let us know if there is anything you need!

December 06, 2023

Very responsive on sales. Service is above average for a dealership. But, after all, it should be. It’s a luxury brand. When asked if I wanted the vehicle washed after serv More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bri Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Lexus Of Sarasota responded

Dave, I am glad to hear you have had overall a positive experience with Lexus of Sarasota. I am disappointed to hear your car was not washed after service, as is it standard practice for all serviced cars to go through our wash. Thank you for pointing out something for us to focus our efforts in improving. We appreciate you, let us know if there is anything we can do for you!

October 20, 2023

Lisa Rubendund provided me with outstanding service assistance. , SHE is truly a remarkable, honest, experienced, professional, considerate, and caring businesswoman. Lexus of Sarasota is blessed to More

by scolemom
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Lexus Of Sarasota responded

We are happy to hear Lisa provided you with a positive service experience. She is a real asset, and we are lucky to have her on the Lexus of Sarasota team. Thank you for letting us and the community know about your fantastic experience with us - we appreciate you!

October 06, 2023

Phillip is my advisor. He is always professional, communicative with every service. Phillip makes a routine service easy and pleasant. More

by Kc B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Lexus Of Sarasota responded

It is a pleasure to hear such kind words from you. Thank you for sharing your excellent experience with Lexus of Sarasota, we appreciate you continuing your loyalty to our service department.

September 25, 2023

My experience with Lexus of Sarasota has been wonderful. Anna Lima is not only very professional, she is lovely and polite to work with. She is knowledgeable and extremely helpful with all my questions. I w More

by Janieeasterling53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Lima
Sep 28, 2023 -

Lexus Of Sarasota responded

Janie, we appreciate the fantastic review and are happy to hear we provided a seamless car buying experience. Thank you for choosing Lexus of Sarasota - if you have any further needs or questions, just let us know!

September 25, 2023

I've been a customer of this dealership (Wilde previously) since 1999. Since then I've had a very good service experience, especially since working with Jason Peters. Jason is an outstanding Se More

by smalltowns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damon Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie Millis
Sep 28, 2023 -

Lexus Of Sarasota responded

We cannot thank you enough for your loyalty to Lexus of Sarasota. Our goal is to provide every guest with high quality experiences every time they visit our dealership, I am so happy to hear Jason has achieved this with you. We are lucky to have such a great team here and it means a lot our guests notice our efforts to provide great service. Thank you for letting us and the community know about your fantastic experience with us! We appreciate you continuing to choose Lexus of Sarasota!

September 13, 2023

Phillip Short was very good at explaining what was happening to my Lexus. He kept me updated throughout the entire process and gave me options on what needed fixing right now and what I could do next More

by Coastie34286
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Lexus Of Sarasota responded

I am so happy to hear Phillip provided a seamless service experience. Thank you for choosing Lexus of Sarasota and sharing this glowing review. We appreciate your business and look forward to working with you again in the future!

August 23, 2023

Wonderful service, and the personnel always exceed expectations. They keep you up to date on your service needs and always have a loaner car available if needed. More

by EHC1OFEHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kipp Kunz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Short
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Castrodad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Stempel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Huynh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Eldridge
Sep 01, 2023 -

Lexus Of Sarasota responded

We are lucky to have such an excellent team here at Lexus of Sarasota! I am so glad to hear our service department has been able to take good care of you and your vehicle. Let us know if there is anything else we can do for you!

August 01, 2023

my experiences thus far have been substandard. The previous ownership was more professional and accommodating. More

by mariadag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 03, 2023 -

Lexus Of Sarasota responded

Maria, we apologize that you had a less-than-ideal experience at our dealership, and we appreciate your feedback. Your business is very important to us, and we’d like to learn more about your experience so we can improve our processes. Please contact us at your earliest convenience by calling 941-924-3040, extension 1092 or emailing kmcallister@lexusofsarasota.com.

July 26, 2023

I had my Lexus RX350 in for some warranty work recently, I have to say that your service writer Lisa R. is the best, so attentive to detail and did an excellent job on my vehicle and took care of everything More

by rotor1851e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Lexus Of Sarasota responded

Our company considers customer satisfaction a top priority, and with your feedback, it's clear our customers are noticing our efforts. Thank you for choosing Lexus of Sarasota and taking your time to provide us with such an excellent review!

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