Lexus Of Sarasota

Extremely Disappointed and Dissatisfied I am extremely disappointed and dissatisfied with my recent purchase of pre-owned Lexus from Wilde Lexus of Sarasota who claims to be an "Elite of Lex I am extremely disappointed and dissatisfied with my recent purchase of pre-owned Lexus from Wilde Lexus of Sarasota who claims to be an "Elite of Lexus" dealership where customers gets an exceptional service firsthand. I purchased the vehicle online and paid the asking/listing price on eBay. The car was presented/shown and spoken as in exceptional condition for its age. Vehicle was listed as clean and 1 owner trade-in. There was no mention of any body damage or any safety issue ever during the entire sale process. Upon receiving my car, I discovered moderate body damage to the front and rear bumper, roof and side mirrors. Also, the rubber molding on the driver side door was hanging from the bottom of the door which does not allow the door to close properly which is a great safety issue. Also, I paid Wilde Lexus of Sarasota a hefty $700 dealer fee to process paperwork, and detail/clean the vehicle for delivery. However, no effort was made to clean the vehicle for delivery. Carpet, armrest, seats, door panels, and other interior panels had stains that could have easily been removed by simply wiping down with a damp cloth or leather cleaner. Carpet was not shampooed, dashboard was not cleaned, windows/glass has fingerprints all over. Only efforts that I would like to thank Wilde Lexus for is to vacuum the carpet and providing full tank of gas. I do realize that I was purchasing a used vehicle online and I should have hired an independent inspector before completing the sale, but I thought I was in the great hands and will not be burned by a dealership who is known for customer satisfaction. I have purchased numerous vehicles online from very reputable and known dealership in the US and has never been so disappointed like I have with my purchase from Wilde Lexus of Sarasota. Not only I paid the asking price, plus high dealer fee just to process the paperwork, Wilde Lexus of Sarasota first denied there was any body damage and claimed the vehicle was detailed and prepped for the delivery. I insisted that there is damage that was never reported to me, nor vehicle inspection report was presented to me. Also, vehicle was no way detailed or prepped for delivery. Then, I was asked to submit pictures of damages and the interior. I did what I was told and sales person advised that they will review the pictures and will get back. 2 days later, salesperson emailed me back and said, they have agreed to pay $150 to have the car detailed at local detailing place of my choice. When I asked about the body damage and safety issue, I was flat out told that no other payments will be made. Wilde Lexus now has left me with the car that has moderate body damage and not to mention, it is not safe to drive as driver side door does not close properly. Now I have shell out $1000 in repairs to fix the damages and make the vehicle worthy of driving on the road. I am utterly disappointed with my purchase from this so called "Elite of Lexus" dealership. Maybe they are "Elite Lexus" dealership when it comes to selling a new car, but not pre-owned or used. I do not recommend this dealership to anyone who is in market to purchase a used/pre-owned vehicle whether it is online or B&M. More

Happy customer Unable to work with my local dealership. I have bought multiple cars from Patrick. I have never been disappointed. I have recommended family and fri Unable to work with my local dealership. I have bought multiple cars from Patrick. I have never been disappointed. I have recommended family and friends to Patrick and they all thank me for the Recommendation. The staff at Wilde Lexus goes out of there way get it right the first time. I live 500 miles away. More

This is a top notch team After trying unsuccessfully for 8 months to work with my local Lexus dealership (Hendricks), to whom I had returned after buying and continually servi After trying unsuccessfully for 8 months to work with my local Lexus dealership (Hendricks), to whom I had returned after buying and continually servicing my RX for 11 years, I reluctantly turned to the internet. Within two days of searching, it became clear that Wilde Lexus of Sarasota had the inventory I was interested in at prices thousands of dollars less than what Hendricks Lexus of Charleston was asking for equivalent or frequently, older, higher-mileage cars. I cannot overstate the ease of working with Wilde's Patrick Chartrand and the entire team at Wilde.Patrick and I negotiated the sale in texts and phone calls and emails, after he first inspected the car to make sure it did not smell of smoke, etc.. He then arranged for it to be driven up to me at no additional cost, and had the paperwork overnighted to me. There was a slight confusion on the paperwork and I called the sales manager directly to ask about it, and was put right through to him. (In contrast, my email to the Hendricks store manager detailing the lack of response from his sales agents was met with a phone call from a young assistant.) My car is impeccable, rare, almost-new and was at least $4K less than it would have been at Hendricks. The delightful driver who delivered the car gave me a tutorial on its features before I drove him to the airport. I live 500 miles away from Wilde, and could not be more pleased with my experience and my decision. I am proud to keep my Wilde Lexus of Sarasota license plate holders on til I go back to them in 10 years for a newer model! More

"Our first SUV was the Lexus RX350" Bill Kirk met us at the door with a firm handshake and and a smile. He was knowledgeable, friendly, and retained his professionalism from the beginnin Bill Kirk met us at the door with a firm handshake and and a smile. He was knowledgeable, friendly, and retained his professionalism from the beginning of our encounter to the actual sale transaction. Characteristics of a great salesman; they tell you the facts about the product and allow you to make up your own mind. The price of the car was above our original budget, but we feel the return will be significantly higher than other models of SUVs. Walking into Wilde Lexus of Sarasota is a class act. Thank you, Bill Kirk, for your kindness and attention. Thanks to Bill Longo and Frank Justice for your time and expertise. It was a pleasure doing business at Lexus! More

Back Home!! We were contacted by Wilde regarding an opportunity for us to "turn in" our 2013 RX-350 for a new 2015 RX-350. We decided to follow through with the We were contacted by Wilde regarding an opportunity for us to "turn in" our 2013 RX-350 for a new 2015 RX-350. We decided to follow through with the request and we contacted our salesman from our previous purchase, Adrian Cristera. He invited us to "come on up"; we walked in, and 1 1/2 hours drove out with a 2015 RX-350 for a "few" dollars out of pocket. All of the participants - Adrian, service, finance - were top-notch and our paper work was completed before we left the dealership. We'll be back!! More

Veshancey We bought a used car at wilde lexus on August 27 and were quite satisfied with the service and attention we received. The salesman was great. He sta We bought a used car at wilde lexus on August 27 and were quite satisfied with the service and attention we received. The salesman was great. He stayed with us and made sure he showed us everything he had in stock. We would deal with him anytime. More

Could not have been easier Robert Miller and Greg Dowdy were as helpful as they could have been. I have had a more difficult time trying to order a pizza than I did in purchasin Robert Miller and Greg Dowdy were as helpful as they could have been. I have had a more difficult time trying to order a pizza than I did in purchasing this car. Everything about my experience was effortless. From the informative website, to Roberts fast execution of the paperwork and Gregs delivery of a super clean vehicle. I would recommend this to any of my friends who are looking to buy a new or preowned car. More

Professional, customer oriented service Yesterday we leased our third Lexus from the Wilde dealership and again were pleased with the extraordinary, personal service from the sales departmen Yesterday we leased our third Lexus from the Wilde dealership and again were pleased with the extraordinary, personal service from the sales department at Wilde Lexus. Grant, who has been our "go to" salesperson, made us aware of an opportunity to upgrade our present lease early with which we were delighted, He is professional, personal and generous with his time and followed the process throughout seeing that the lease was expeditiously processed and we were educated to all the new bells and whistles. Frank, the finance manager, took us through leasing process and service plan. He is efficient, knowledgeable and also a pleasure to work with. Peter, the personable and savy, tech person, patiently led us through the changes in the new Lexus sedan and introduced us to the GPS system. This dealership is truly customer oriented. More

Thank you, Thank you Wilde on Clark The highest praise to my salesperson Adrian Cristea, my service manager Jason Peters, and to everyone else on the Wilde team on Clark. Thank you, One The highest praise to my salesperson Adrian Cristea, my service manager Jason Peters, and to everyone else on the Wilde team on Clark. Thank you, One very happy satisfied customer. Ken Walken ( Four times new Lexus buyer ) Thank you Lexus, your cars are Great! More

Wilde Lexus put enjoyment back into buying a new car Grant Gaugler's easy-to-deal-with manner, coupled with his professional, knowledgeable and respectful consideration made it comfortable for me to say Grant Gaugler's easy-to-deal-with manner, coupled with his professional, knowledgeable and respectful consideration made it comfortable for me to say "yes" to the attractive transaction he presented. Peter Namerow, the mature whizz kid of all things tech, was patient and spoke in non-tech language, all the while explaining some of the nav's systems miracles that have eluded me in the past. I couldn't submit a comprehensive review of Wilde Lexus's attributes without praising Debbie Millis, my service consultant, for her competent care and always friendly manner, no matter how busy she is. Kudos to Wilde Lexus for their superior staff. More