Lexus Of Sarasota

The customer service was incredible, Chez noticed us interested in a car after hours and before he went home he worked with us as best as he could. He was polite, knowledgeable and an overall amazing sa interested in a car after hours and before he went home he worked with us as best as he could. He was polite, knowledgeable and an overall amazing salesman. He went out of his way to make sure we were satisfied, and even engaged in interesting conversation to top it all off. Chez is extremely friendly and deserves praise for all that he has done for us thus far. The quick service is incredible and the experience was 100% pleasant. They take almost anything as a trade in and the prices are average to decent but completely worth the expertise and care in the dealer, especially with Chez. More

Was satisfied with the experience. Knowledgeable, timely and respectful. Absolutely will do business with Mr. Lye in the future and with wilde lexus in sarasota and respectful. Absolutely will do business with Mr. Lye in the future and with wilde lexus in sarasota More

My husband and I were in the market for a used Lexus CT200h. We wanted used so that we didn't take a huge hit in the value once we drove it off the lot. Jim was wonderful. He listened to us and did n CT200h. We wanted used so that we didn't take a huge hit in the value once we drove it off the lot. Jim was wonderful. He listened to us and did not push at all. We actually left the dealership unsure if we wanted the used CT he had. He followed up and respected our space while we crunched the numbers. I called and told him we were driving from Orlando (where we live) to trade in my car and make a deal. Come to find out the Used CT we wanted had been sold but he informed us that we might be able to get a new one for close to our price range due to some dealer incentives. He was right! I was so thrilled to work with Jim on this new car!!! He was so patient with us as we ran more numbers. We figured out what we were comforatable with and to our shock he got management to make the deal happen! It took us all day to make up our minds and drive away in our shinny new red Lexus but Jim stuck with us and felt like a support system instead of a saleman. I am very picky about sales people because I used to be one. I feel sales should be more about service and listening to the customer... Jim did exactley that! In the end we got a 2012 with the same options brand new for the same price a used one from carmax would have cost us! More

I received red carpet service from the moment I sent an email inquiring about a Lexus IS 250. I received an immediate response from the Manager Mark Denson and when I arrived to look at the car Noah greet email inquiring about a Lexus IS 250. I received an immediate response from the Manager Mark Denson and when I arrived to look at the car Noah greeted immediately. His professionalism was outstanding. He definitely went above and beyond making sure I was happy with the purchase. His follow up contact was just as I expected...very professional and truly concerned with me being happy with the purchase. I will be a return customer and look forward to purchasing my next car from Wilde Lexus and Noah. Sincerely, Candace Greaux More

Peter was very personable and very informative about the vehicle that I was interested in. My husband and I are previous Lexus owners. Hopefully, this will remain a very positive experience. vehicle that I was interested in. My husband and I are previous Lexus owners. Hopefully, this will remain a very positive experience. More

I own two Lexus cars. One is a 1998 SC400 and the second is a 2009 GS450H. Every time I bring in my cars for service, Charles takes care of me. He keeps me informed at every step in the process and delive is a 2009 GS450H. Every time I bring in my cars for service, Charles takes care of me. He keeps me informed at every step in the process and delivers everything he promises. Several times he has gone out of his way to make sure that everything is working as designed. Today, I picked up my GS that had a problem with the wheels and a difficult noise to detect. Jay spend many hours and took a personal interest in making sure the repair was done correctly. It was certainly a challange and was not a "run of the mill" repair. Once again, I am thrilled with your service team. In fact, one of the factors influencing my decision to purchase my second Lexus was due to Charles and my confidence in him and the Lexus product. I assure you that my next car will be another Lexus. My biggest decision will be what model I will purchase. Many thanks to your team. Regards, George Choulas More

The salesperson (Rafael) was very considerate. He listened to what I was looking for and presented a simular car for a test drive. He took the time to explain the features of the car and answered my listened to what I was looking for and presented a simular car for a test drive. He took the time to explain the features of the car and answered my questions without hesitation. What was most impressive was that he didn't bash other automakers. (The Lincoln dealership started right off bashing Lexus, which drove me away). Everything that Rafael told me could be backed up by fact. The finance officer (Gary), was very kind and worked hard to get me a great deal on my trade-in as well as an excellent price on the car. I would defiantly send people to this dealership to purchase a Lexus. More

My name is Mary Bertera and I recently purchased a used Lexus ES330 from Jeff Madden at your Sarasota Florida location. I had been searching for a car for quite some time and the only reason that I ended Lexus ES330 from Jeff Madden at your Sarasota Florida location. I had been searching for a car for quite some time and the only reason that I ended up at Wilde was due to Mr. Madden's contact with me. He was kind enough to contact me every couple of weeks and when I finally saw a car online that I was interested I went in to meet with him. My car was delivered to my home on Tuesday, March 20th. I was due to go to Wilde to get the car but was not feeling well and Jeff was so kind to bring it to me with the necessary paperwork. I would certainly recommend Mr. Madden to my friends and family who are in search of a vehicle. My one complaint was that the car did not have floor mats and I had to order them online from Lexus for $104. Please have Mr. Wilde forward a check to my home. Again, Mr. Madden was a joy to work with and my only reason for purchasing a car at Wilde. Thank you. Mary Bertera 400-2659 More

Debbie is fantastic. It is wonderful to have a woman in the service department as knowledgeable and competent as Debbie. I received a last minute call on the day of my service that I had to pick up my gra the service department as knowledgeable and competent as Debbie. I received a last minute call on the day of my service that I had to pick up my grandson after school. I called to reschedule my appointment and Debbie said to come on in and she would see that I was finished in time. True to her word, my car was serviced, washed and ready to go in time for me to pick up my grandson. She is always very accommodating and pleasant. Good job, Debbie! More

Called dealership/salesman before going and informed him of what we were looking for. He was scheduled to leave that morning but waited on us anyway. We made the purchase and were in and out before you kn of what we were looking for. He was scheduled to leave that morning but waited on us anyway. We made the purchase and were in and out before you knew it. That's our third Lexus purchase and it's been a pleasure each time. The staff is knowledgable, professional and friendly. Can't ask for a better dealership. Thanks Henry and Susan Allen More