Lexus Of Sarasota

Their is NO excuse for lying to a customer. I purchased a new Lexus RX450 4 years ago and have used this dealership consistently for all my service work. Generally, they have done a good job. However, I rec new Lexus RX450 4 years ago and have used this dealership consistently for all my service work. Generally, they have done a good job. However, I recently brought my car into their shop for a complete detailing of the car inside and out. When I picked up the car, I noticed that there were water marks BEHIND the glass of my navigation/radio system. I brought this to the attention of the service manager and was told they would fix the problem or replace the unit. I made another appointment so that they could attempt to clean the glass. When returned to puck up my car, I was told that the unit could not be cleaned but they would replace the unit. After thinking about it, I called my service rep and told them I wanted to have them replace the unit and was told the new part would be ordered. I waited two weeks and called to inquire as to the status of the order. I was told that the part was never ordered because the service manager wanted to try and clean the unit before ordering a new unit.. When I complained that I had previously been told that the unit could not be cleaned, I was told by the device rep that the manager did not want the part ordered until they made another attempt to clean the unit. I asked why then was I never called back and told this. Their response was that I was on the list to be called. This is not the way I expect to be treated by a LUXURY car dealer. First I was told that they had made an attempt to clean the unit when I brought the car in for the second time. Then they never order the replacement unit and don't respond to me for two weeks until I call to find out the status. They continue to tell me that they will replace the unit if they can't clean it but I am not going to waste and more of my time. They had the opportunity to correct the problem they created but elected to play games. While I am forced to continue using their service department as there is no other Lexus dealership in Sarasota., I will NEVER purchase another car from them. More

dealership went above and beyond my expectations.salesman was very friendy,polite and knowledegeable of his product.service dept. was very good also.great customer service in that they offered an informative was very friendy,polite and knowledegeable of his product.service dept. was very good also.great customer service in that they offered an informative class on vehicle options including navigation. More

I have purchased a number of cars over the past years and never knew it could be this easy. This is a dealer that truly "EXCEEDS YOUR EXPECTATIONS". From A to Z the experience was a pleasure. They fo never knew it could be this easy. This is a dealer that truly "EXCEEDS YOUR EXPECTATIONS". From A to Z the experience was a pleasure. They found just the car I was looking for at a more than fair price, showed me the ins and outs with courtesy and respect. More

I recently purchased a home in the area from New York. I was in New York when I contacted Stephen Holmbeck for a small part I needed. The following week I went to the dealership in Sarasota. Stephen could was in New York when I contacted Stephen Holmbeck for a small part I needed. The following week I went to the dealership in Sarasota. Stephen could not have been more helpful. I was greated with professionalism and Stephen conveyed an obvious message that his goal was to make the customer happy. I would not hesitate to recommend this dealership and will absolutely be purchasing my next car from Wilde. James Hart Palmetto, FL More

Will it never end??? First it was Kenny Clarke who sold me my ES350,then it was Dee Logan my service adviser, and now Jeff Knoll from parts who searched the attic to find me the right part! How many outst me my ES350,then it was Dee Logan my service adviser, and now Jeff Knoll from parts who searched the attic to find me the right part! How many outstanding employees can one dealer have!!? Today Jeff was able to save me time and money by taking the extra time to locate not only a part but the proper part (there had been a mid-year change)I needed for my auto. Many Thanks More

When my car wouldn't start - a 2006 Lexus 400h - I called for assistance. The Lexus Roadside Assistant, Augie, notified Keith from Wilde Lexus of Sarasota. Between the two of them, Keith arrived at my home for assistance. The Lexus Roadside Assistant, Augie, notified Keith from Wilde Lexus of Sarasota. Between the two of them, Keith arrived at my home in Englewood, diagnosed the problem and installed the needed battery. He was efficient, friendly and thorough. Augie, too, deserves some praise. It was not fun having a car that wouldn't start, but thanks to Keith and Augie, it was not the horrible event it could have been. More

In general Wilde Lexus of Sarasota has a wonderful atmosphere and is customer driven. In specific Todd Brown was truly outstanding in every aspect of helping us select a used car and deliver on all pr atmosphere and is customer driven. In specific Todd Brown was truly outstanding in every aspect of helping us select a used car and deliver on all promises and services. He took great care and attention to our every need and question and communicated very clearly he will remain available for whatever our future needs may be. I have never been more impressed with a dealership and with a very caring and attentive individual in Todd Brown. Both have earned my highest rating and regard. John Scornavacco More

Keith cane to my home and did an assement of my prpblem and we decided I needed a new battery. He was a gentlemen and a professional. I very much liked his excellent service. We searched Wilde's computer t and we decided I needed a new battery. He was a gentlemen and a professional. I very much liked his excellent service. We searched Wilde's computer to find out when I purchased my exiting battery. We found I purchased it in November on 20008 ay McGrath Lexus in Chicago. He was than going to research this information as to determine what the cost of the battery would be. Also, the cost would include the service visit, I would highly recommend Wilde and Keith as the best. Edward j. Baran More

Keith is a roadside technician who helped me today with a dead battery. I was stuck (with a friend)in a hot car and my call to the dealership was responded to quickly and directed quickly to Keith. He went o dead battery. I was stuck (with a friend)in a hot car and my call to the dealership was responded to quickly and directed quickly to Keith. He went out of his way to respond quickly and efficiently. Battery was replaced, other electrical needs checked to be sure everything was responding properly. I can't say enough about how pleased I was with his service and the response from the dealerhip. It makes me VERY Glad I brought my Lexus from Wilde. More

We came into the dealership and met Jim Lally who carefully listened to our thoughts about purchasing, made us very comfortable and showed us available autos with clear information about each. Jim w carefully listened to our thoughts about purchasing, made us very comfortable and showed us available autos with clear information about each. Jim was extremely knowledgeable about the cars and was able to answer all our questions. He gave an outstanding demonstration of the car following our purchase. More