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Lexus Of Sarasota - Service Center

Sarasota, FL

4.5
1,229 Reviews

1,229 Reviews of Lexus Of Sarasota - Service Center

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March 26, 2023

Shortly after picking up the car, I realized there was a $35 Starbucks card that was in the visor that was missing. I called Joseph, the service advisor, and left a message, explaining what had happened. I More

by DSH0
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joseph Huynh
March 26, 2023

Finest service friendliest staff Lisa went out of her way to make our repair and service a pleasant experience also the service department is very ADA compliant More

by lukespop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2023

I had an excellent experience when I took my car in for service. My service advisor Valentina was attentive and very informative she took the time to listen and answer all my questions and concerns. Over a More

by cindy_garcia252011
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valentina Warren
March 25, 2023

Service to vehicle was done as expected and completed on quoted time. However the vehicle was then taken to the car wash which took about one and one one have house to my wait time More

by NEW88888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
March 25, 2023

We were very disappointed with some of the things that happened. First based on our app someone drove it home overnight and they lived 30 miles away in North Port and so put extra miles on the car. Wha More

by TCSKY
Recommend Dealer
No
Employees Worked With
Cannot remember
March 25, 2023

Lexus of Sarasota did a great job in my recent maintenance. They were thorough and found an underlying problem quickly, fixed it effectively, and got me on my way in a reasonable amount of time. M More

by LYNNECOLE38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Eldridge
March 25, 2023

Excellent service and friendly fine people. I always feel welcome no matter what time of the day I’m in for service in person or on the phone. More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damon Mills
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2023

Lisa kept me informed on everything that was being done she was responsive to all my questions More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2023

Lisa Rubendunst is the best! She's always top notch and accommodating! I wouldn't use anyone else for my service. More

by TERI36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Rubendunst
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2023

You did not what the problem was but changed the gas cap for 251.00 I still had same problem and you went nice about me informing you More

by ededna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Eldridge
Mar 24, 2023 -

ededna responded

You didn’t fix the problem, only changed the gas cap for for $251.00,still had the issue as before. When I called back later you weren’t nice and said you’d check it out again and that my purge valve was bad and wanted another $745, not sure why you wouldn’t have found the first time.

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