Lexus San Diego

I've always been a skeptic when it came to dealerships and preferred to buy private party, but Lexus San Diego completely changed my perspective. I had a great experience buying a used 2023 Chrysler Pacif and preferred to buy private party, but Lexus San Diego completely changed my perspective. I had a great experience buying a used 2023 Chrysler Pacifica Hybrid from them, and my salesperson, Nebil, was fantastic! I spoke with him by phone the day before driving in from LA. He immediately sent over the additional pictures I requested and made sure the plug-in hybrid was fully charged for my arrival the next morning. During the test drive, I noticed a pretty obvious mechanical issue that I don't think the trade-in inspection team had passed along to Nebil. While I'd normally deduct a star for an oversight like that, the way they handled a separate situation later on earned them a full 5 stars. After the test drive, Nebil explained the available protection packages transparently, but when I declined, he didn't subject me to hours of high-pressure upsells. Having sworn off dealerships a decade ago due to aggressive sales tactics, this was incredibly refreshing. Afterward, Nebil took me upstairs to finish the paperwork. I can't recall the financial advisor's name, but they were incredibly patient, thoroughly explained every document, and gave me all the time I needed to read what I was signing. The final part of my experience is what truly earned Lexus San Diego that 5th star back. I firmly believe that how a company corrects a mistake shows their true core values. After I had already driven the van back to LA and my "3-day right to return" window had closed, I noticed a clerical error on my contract that I can't believe I originally overlooked. When I brought the discrepancy to their attention, they promptly corrected it. Even though the correction was not in their financial favor, they didn't hesitate for a second to make things right. This speaks volumes about the dealership's morals, and it is exactly how you earn a customer for life. Quite frankly, I'm glad the clerical error happened because it proved to me that Lexus San Diego is a business I can genuinely trust. More

They are the greatest… that’s why I bought my second Lexus with them. Very professional and patien…t five stars for sure! Lexus with them. Very professional and patien…t five stars for sure! More

Excellent process from beginning to end. Kando took great care of us. I drove away very satisfied with my purchases. Kando took great care of us. I drove away very satisfied with my purchases. More

Randy was great to work with since day one. Followed up my decision purchasing the vehicle every step and helped me along the way to get the best deal. Highly recommend getting your new car in Followed up my decision purchasing the vehicle every step and helped me along the way to get the best deal. Highly recommend getting your new car in Lexus San Diego More

Highly recommend for anyone want to buy Lexus . All staff very friendly, very good services . Lexus San Diego is the best place to buy a new car . All staff very friendly, very good services . Lexus San Diego is the best place to buy a new car . More

Very pleased with the experience at this dealership. Received amazing customer service from Jadon and Michael. I would highly them if you’re looking into getting a new vehicle from Lexus. Received amazing customer service from Jadon and Michael. I would highly them if you’re looking into getting a new vehicle from Lexus. More

This is my first Lexus. It was a positive experience and everything went smoothly. Mikhael in finance was very informative and took the time to answer my questions. It was a positive experience and everything went smoothly. Mikhael in finance was very informative and took the time to answer my questions. More

I had a very positive experience purchasing my new Lexus at SD Lexus last month. Jonah Goldstein, Sales Consultant, facilitated the process for me in a professional, helpful and efficient manner. I did not at SD Lexus last month. Jonah Goldstein, Sales Consultant, facilitated the process for me in a professional, helpful and efficient manner. I did not feel under pressure from him but he instilled confidence that he would find the exact car I wanted. And he did! Thank you to Jonah and also Mikael from the Finance Dept. They were a great team to work with. More

We recently purchased a new Lexus NX 350h from Lexus San Diego and had an excellent overall experience. We have been longtime Lexus San Diego customers and previously purchased our Lexus NX 300h from thi Diego and had an excellent overall experience. We have been longtime Lexus San Diego customers and previously purchased our Lexus NX 300h from this dealership in 2019. When we returned for our new NX, there was a small issue early in the process, but Lexus San Diego handled it the right way. They listened, took our concerns seriously and made sure we felt valued as returning customers. General Manager Gary Palmer was especially helpful and professional, and the team made the final purchase process smooth, straightforward and comfortable. We ended up with the exact vehicle we wanted at the agreed price and we truly appreciate the way everything was handled. We are very happy with our new Lexus NX 350h and grateful for the care and professionalism shown by Lexus San Diego. This experience reinforced why we came back to this dealership and we would gladly make Lexus San Diego our first choice for future Lexus purchases. Thank you to Gary and the Lexus San Diego team! More

One of the best Lexus dealerships I've ever had the pleasure of working with! From start to finish, the entire experience was smooth, professional, and enjoyable. The staff were incredibly helpful, wel pleasure of working with! From start to finish, the entire experience was smooth, professional, and enjoyable. The staff were incredibly helpful, welcoming, and genuinely cared about making sure I had a great experience. A special shout-out to Randy, my Sales Advisor, who went above and beyond to help me get my dream car. I truly appreciate his patience, professionalism, and dedication throughout the entire process. I also want to give a big thank you to Allen and Fahad. They were amazing as well and helped make the whole experience even better. I highly recommend this dealership and this amazing team to anyone looking to purchase their dream car. They made me feel valued and taken care of every step of the way. Thank you, Randy, Allen, Fahad, and the entire team for such an excellent car-buying experience. More