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Lexus San Diego
San Diego, CA
1,316 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,316 Reviews of Lexus San Diego
February 03, 2020
I’m not one to write bad reviews but...This is my second I’m not one to write bad reviews but... This is my second new Lexus and I had never had this happen to me when servicing my cars at Lexus dealership I’m not one to write bad reviews but... This is my second new Lexus and I had never had this happen to me when servicing my cars at Lexus dealerships: I scheduled service online and my wife took the vehicle, arrived on time and first the attendant couldn’t find the appointment; then it was found. Second, the service advisor told my wife there were no loaners available. First time ever but ok, they’re courtesy vehicles and are subject to availability, fine. So my wife was put in a Lyft and sent home. She was told the vehicle would be ready later that day. We never got a call. My wife had to Uber to work the next day and, no call. It was until the 3rd day that SHE had to call the Lexus of San Diego that they said that the car was ready for pick up. The claim was that they called to inform us of the completion of the service. But she did not have a missed call nor a voicemail. Neither did I. So, 2 and a half days for a 20k mile service and no loaner to move around in the meanwhile. This is a first time ever with Lexus, a $50k plus vehicle. I understand things happen but it was definitely an inconvenience for us. Now, I get what I believe to be an automated follow up email telling me that they wanted to know if I was and I quote “EXTREMELY SATISFIED” with our visit. I took the time to write everything you read minus this last paragraph. And, NO REPLY from Lexus of San Diego! Then why send that robo-email? You must understand that a lot of things have to be wrong with a service department when they miss all of the things mentioned above. One of the reasons I bought Lexus this time over any other premium brands is because I am used to their stellar reliability AND service! I am not asking for any coupons, discounts on future visits, etc! They wanted to know my opinion about my experience and I gave it to them. They obviously don’t care or are too busy fixing the randomness of their service department. I hope that’s the case. More
by Juan Carlos
Employees Worked With
Holden Sarda
February 02, 2020
Incompetent dishonest mechanics Avoid this Lexus service department at any cost - very pushy sales of unnecessary “repairs” and a when you do not agree they will intentionally break Avoid this Lexus service department at any cost - very pushy sales of unnecessary “repairs” and a when you do not agree they will intentionally break things so you need to go back and pay up - outright dangerous! We were considering buying another Lexus - not anymore, their service is so bad and inadequate simply does not justify the price. More
by Gato Rade
Employees Worked With
Marco Martinez, Lili Puente
January 06, 2020
Service ok, but missing parts that were never replaced The 5,000 mile service was ok they did what they were supposed to do. When they returned my car it was missing the valve stem caps that I paid $25.00 The 5,000 mile service was ok they did what they were supposed to do. When they returned my car it was missing the valve stem caps that I paid $25.00 for. Michael Cain, the service manager said they would replace them. This was in October and I still have not received the replacement parts even after multiple calls and promises from Michael Cain. More
by bridgetmgonzales
Employees Worked With
Michael Cain
November 25, 2019
David Reynoso in sales and Danny Swaim in finance were awesome to work with. David worked hard to get a dealer trade for the exact car we wanted and was an absolute pleasure to work with. Fun, laid back, awesome to work with. David worked hard to get a dealer trade for the exact car we wanted and was an absolute pleasure to work with. Fun, laid back, knowledgeable and communicative. Danny was easy going not high pressure and made F&I painless and easy. We will be back and refer friends and family. More
by MikeW
Employees Worked With
David Reynoso, Danny Swaim
January 06, 2019
BEWARE OF THE SERVICE DRPARTMENT!!! I took my brand new Lexus in today for it’s first 5,000 mile maintenance routine scheduled service appointment. They ruined my beautiful brand new car I took my brand new Lexus in today for it’s first 5,000 mile maintenance routine scheduled service appointment. They ruined my beautiful brand new car.... tried to give it back to me, after 2 hours, with a bunch of bizarre chemical looking spot stains on the hood!!! The Service Manager refused to explain to me what happened and would not allow me to speak with the idiots who destroyed my paint. They tried to pretend nothing had happened... then offered to put me in a loaner vehicle with a crunched up front plate that was halfway hanging off! This was the worst customer service experience I have ever had anywhere. Beware! Do not bring your car here. The staff is rude, unethical and incompetent. More
by DisappointedWLL
Employees Worked With
Natasha - Service Manager and other service dept. staff
July 07, 2018
Great Service, Great People I have purchased 3 vehicles from this Lexus dealership. Me and my wife Love their service. Excellent experience every time we walk in the door. Thanks I have purchased 3 vehicles from this Lexus dealership. Me and my wife Love their service. Excellent experience every time we walk in the door. Thanks again Lexus sales and service!! D. Felts More
by Mr. Burns Simpsons
Employees Worked With
Michael Cain, Brett Frederickson, Service.. Jessica Breen, Lowell in Sales and Craig Morman, Sales Manager
June 30, 2018
Amazing I would recommend this service center because the service was awesome and customer service was great. I really appreciate everything that they have do I would recommend this service center because the service was awesome and customer service was great. I really appreciate everything that they have done for me and my vehicle. More
by Nubba135
Employees Worked With
Brett
June 28, 2018
we found the right car Preston helped us find the right car, answered our questions clearly and efficiently. It was a positive experience, no fuss-no muss. We were able to Preston helped us find the right car, answered our questions clearly and efficiently. It was a positive experience, no fuss-no muss. We were able to purchase a car in stock that had more features at a greater savings. More
by Garster53
Employees Worked With
Preston S., Michael Lee
March 30, 2018
LUXURY CAR SERVICE HA! From a 18 year loyal Lexus owner: No business etiquette, don't return phone calls, service manager and general manager substandard customer service From a 18 year loyal Lexus owner: No business etiquette, don't return phone calls, service manager and general manager substandard customer service. Champions at giving you the run around. Don't waste your time with these knuckle heads More
by James J Longobardi
Employees Worked With
Kyle service manager
June 26, 2017
Worst Service Ever I bought my 250 ISC convertable at this dealership a few years ago. Last year I received a recall notice about the Takata airbags that were suddenly I bought my 250 ISC convertable at this dealership a few years ago. Last year I received a recall notice about the Takata airbags that were suddenly opening and killing/injuring passengers, so I brought my car in with the recall notice for service. I was told that the fix was not yet available but they would call me. Today, after reading Takata was filing for bankruptcy, & never having heard from the dealership, I called them. They told me they had "a list" that was very long, to get the new airbags. They said my name was not on the list, despite the fact that I'd been there a year ago. They suggested that perhaps I should try to get "someone else" to do the repair for me. I couldn't believe that! I bought my car there, not from "someone else'! I told them to put my name on the list. Then I asked when I could expect to hear from them and the answer was: "Not until after October, if you're lucky". Do yourself a favor and go to the dealership in Carlsbad. I personally will NEVER buy another car at this one. More
by lexcar1
Employees Worked With
Service Coordinator
