Lexus San Diego

Service ok, but missing parts that were never replaced The 5,000 mile service was ok they did what they were supposed to do. When they returned my car it was missing the valve stem caps that I paid $25.00 The 5,000 mile service was ok they did what they were supposed to do. When they returned my car it was missing the valve stem caps that I paid $25.00 for. Michael Cain, the service manager said they would replace them. This was in October and I still have not received the replacement parts even after multiple calls and promises from Michael Cain. More

LUXURY CAR SERVICE HA! From a 18 year loyal Lexus owner: No business etiquette, don't return phone calls, service manager and general manager substandard customer service From a 18 year loyal Lexus owner: No business etiquette, don't return phone calls, service manager and general manager substandard customer service. Champions at giving you the run around. Don't waste your time with these knuckle heads More

Worst Service Ever I bought my 250 ISC convertable at this dealership a few years ago. Last year I received a recall notice about the Takata airbags that were suddenly I bought my 250 ISC convertable at this dealership a few years ago. Last year I received a recall notice about the Takata airbags that were suddenly opening and killing/injuring passengers, so I brought my car in with the recall notice for service. I was told that the fix was not yet available but they would call me. Today, after reading Takata was filing for bankruptcy, & never having heard from the dealership, I called them. They told me they had "a list" that was very long, to get the new airbags. They said my name was not on the list, despite the fact that I'd been there a year ago. They suggested that perhaps I should try to get "someone else" to do the repair for me. I couldn't believe that! I bought my car there, not from "someone else'! I told them to put my name on the list. Then I asked when I could expect to hear from them and the answer was: "Not until after October, if you're lucky". Do yourself a favor and go to the dealership in Carlsbad. I personally will NEVER buy another car at this one. More

What a terrible experience at this dealership. Avoid at all costs. My mom from out of town was test driving ES350. She made a wrong turn since she was nervous (not familiar at this dealership. Avoid at all costs. My mom from out of town was test driving ES350. She made a wrong turn since she was nervous (not familiar with the car and streets in SD) and couldn’t quite understand the salesman’s (Chuck) directions to return to the dealership. Chuck then reached over to stop the vehicle at the intersection, ordered my mother out of the car to switch seats with him, and then decided to aggressively raced down the surface streets (with my 5-year old in the back seat) as an attempt to intimidate/display his annoyance. I immediately dismissed Chuck after he intentionally put my family in danger. Afterwards I proceeded to go inside the dealership and asked to speak with Chuck’s manger, Jim Buck. By that time Chuck had already fed Jim some lies (how my mom blew a red light, putting the car and himself in jeopardy) so my concern and feedback fell on deaf ears. Jim wasn’t interested in hearing me out and basically told me to beat it, condescendingly. Your experience may vary, but do you want to chance it with these nasty individuals? These two employees of Lexus San Diego have single-handedly changed my perception on the Lexus brand. No customers should be treated the same way my family was treated, especially not from a luxury brand. More

We had a very negative experience at Lexus San Diego We purchased a certified pre-owned 2010 Lexus RX450h last May. A neighbor scratched the front bumper of our vehicle while exiting the garage and someo We purchased a certified pre-owned 2010 Lexus RX450h last May. A neighbor scratched the front bumper of our vehicle while exiting the garage and someone scratched the back bumper at the parking garage in the hospital (hit and run). When we purchased this vehicle, we were provided a Carfax - it was clean with 1 previous owner. No accidents were reported! Since this is a nice vehicle, we wanted to get these paint problems repaired. There is no visible structural damage to either bumper, since none of the damaged occurred at high speed. We got 4 (four) quotes so far, including one from Penske Auto Body (Penske Automotive is the owner company of Lexus of San Diego) and ALL of the sales reps at these FOUR locations explained that our CERTIFIED PRE-OWNED vehicle does NOT have original LEXUS bumpers. ALL FOUR locations quoted us between $1000 and $2500 PER BUMPER to have these issues fixed! They explained to us that they either have to order new bumpers or strip the paint and do a better paint job (the paint is peeling in large pieces). Now how do we know these are not original bumpers? Well, they are WHITE PLASTIC!!! Original Lexus & Toyota bumpers come in black plastic that has to be primed and painted to match the color of the vehicle. So either Lexus of San Diego decided to cut corners and make profit or they certified a vehicle that was brought in without original parts!! Being the nice people that we are we stopped by Lexus on San Diego yesterday to figure out what happened. The manager of the new vehicles location explained to us we need to find Rhett Saunders at the Pre-Owned site of the business. We tried to locate him, but he was not present. Instead we got to speak to Jim Buck, for the purpose of this review we'll call him a gentleman, but he behaved far from that. He was extremely rude, kept interrupting while we were trying to explain to us the facts that we were given, and at the end said this is our problem and we should fix out ourselves. JIM BUCK, we realize things happen and in your words "That's why we have insurance." But if you actually cared to listen and not interrupt us at every single sentence you would've heard the 2 issues we have - if Lexus of San Diego didn't certify a vehicle with FAKE bumpers, we wouldn't have to pay out of pocket another $2500 or more to repair our vehicle. And what we wanted to know in the first place is how Lexus of San Diego certifies a vehicle and claims to perform a 300 point inspection. DEAR MANAGEMENT, please be aware that this employee of yours treats your clients that invest in your business with absolute disrespect!!! In closure, stay away. I highly doubt we would be treated with respect and anyone will follow up, but dear prospect buyers, be aware that this dealership has costs us a lot, in financial aspect, in personal aspect and in emotional aspect. Spend your money somewhere else!!! More