Lexus San Diego

For a luxury car brand, it would be nice to have small little details like offering to wash the car or put a new case on my car keys. This would be negligible cost to the dealer, but mean a lot for cus little details like offering to wash the car or put a new case on my car keys. This would be negligible cost to the dealer, but mean a lot for customer service. More

The San Diego Lexus team was on their game during my first visit to their facility. I was promptly and courteously greeted when I arrived, and Krystina quickly had me back on my way while they took my v first visit to their facility. I was promptly and courteously greeted when I arrived, and Krystina quickly had me back on my way while they took my vehicle for the 100,000 maintenance. While waiting for the team to complete the oil change, Krystina notified me that the tech found my water pump was leaking. She submitted the warranty claim, and promptly notified me they would need the car overnight to complete the repair in the morning. She set me up with a loaner, and early the next morning she notified me the repairs was complete. Kenny the tech stayed late to complete the repair because he didn’t want to pass a half-finished job to somebody else. I can’t say enough good things about Krystina, Kenny, and the rest of the team. Everybody treated me like an important, valued client - even though it was my first visit. I’ll definitely be going back. More

Had an appointment and promised 1 1/2 hour to fix flat tire, over 2 hours later no update. Asked someone I know that’s when I got my car. Not friendly. tire, over 2 hours later no update. Asked someone I know that’s when I got my car. Not friendly. More

Friendly, professional and responsive. We’ve received excellent service on all four ES models dating back several years. We’ve received excellent service on all four ES models dating back several years. More

Krystina was superb at keeping me up to date on everything. She went above and beyond in my book. She found ways to make sure I was happy with any new updates and actually helped try out a differen everything. She went above and beyond in my book. She found ways to make sure I was happy with any new updates and actually helped try out a different vehicle while waiting for mine. Granted there is a loaner service but she could’ve given me whatever was available. Super helpful. Plus Lexus did a fantastic job on my vehicle. Making sure everything was where it needed to be and avoided another issue by not just putting a “band aide” on the problem but acknowledging and fixing the issue. More

I’m still young but had purchased and paid 7 cars already, trying every car manufacturers out there. Had happened to purchased my first Lexus at this dealership. The process was very long compared to already, trying every car manufacturers out there. Had happened to purchased my first Lexus at this dealership. The process was very long compared to other dealership that I’ve been. However, the car salesman, Wally Sibou, was very helpful and answered all my questions/concerns. Definitely will buy again from this dealership. More

Wonderful service from the moment I checked in and when I picked up my vehicle. picked up my vehicle. More

Helpful and on time and willing to do the paperwork to help me purchase my leased car help me purchase my leased car More

I am very happy with the service we received from Jacob, he was excellent and very helpful!! he was excellent and very helpful!! More

I have been taking my car to get serviced at Lexus SD for past 6 years. They are trustworthy and go above and beyond to take care of my car. I tried another Lexus dealer in the past and will not go back ther past 6 years. They are trustworthy and go above and beyond to take care of my car. I tried another Lexus dealer in the past and will not go back there. I have always had a great experience here at Lexus SD! More