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Lexus San Diego

San Diego, CA

4.9
1,348 Reviews

4970 Kearny Mesa Rd

San Diego, CA

92111

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1,348 Reviews of Lexus San Diego

December 17, 2021

Service is done correctly the first time. Advisors listen to really hear the customer’s concerns. More

by Mp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Martinez
Dec 18, 2021 -

Lexus San Diego responded

Thank you for your 5 Star Review! We are very happy to hear that you were satisfied with the services performed by our Service Department. Thank you for choosing Lexus San Diego.

December 16, 2021

All of the team members are very friendly. They seemed to be a bit understaffed so the wait was a bit longer than expected but the cust lounge is good and everyone was very gracious about it. More

by letiacc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Dec 16, 2021 -

Lexus San Diego responded

Thank you for your business with Lexus San Diego and we are happy to learn your overall visit went well and you received great customer service.

December 10, 2021

Marco is amazing! Always so helpful.I have dealt with him for several years now and he is very professional and always eager to make sure I am happy with the service. More

by Danielle Da Rosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco
Dec 10, 2021 -

Lexus San Diego responded

Danielle, thank you for your positive feedback! Our Service Department at Lexus San Diego always aims to provide professional and quality support to assist with your maintenance needs. Your continued support is greatly appreciated, so please don't hesitate to reach out to Lexus San Diego in the future.

December 09, 2021

Very courteous and professional.Job well done and delivered in time.My advisor Mr Marco Martinez is very professional and tackles problems very nicely. More

by keechin.ang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Martinez
Dec 10, 2021 -

Lexus San Diego responded

Hi there, We are happy to hear that our Service Department could get you back on the road in a timely manner. At Lexus San Diego we appreciate your business and please know that you are always welcome here.

December 04, 2021

Andy Armenta is the face of Lexus San Diego for me. He handles all my service needs like a true professional. I have the utmost confidence in his abilities. He treats me like a friend and not merely a More

by bqgodfather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armenta , Sean Weaver
Dec 05, 2021 -

Lexus San Diego responded

Thank you for sharing your positive feedback and we are pleased that your visit went well and you received excellent customer service. We appreciate your continued business with Lexus San Diego.

Dec 05, 2021 -

bqgodfather responded

Lexus San Diego Service is the best! Never have they disappointed me in the past ten years!

November 25, 2021

Excellent service. The service manager was very knowledgeable and helpful. The staff in the Service Centre were very nice and helpful. More

by Ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 29, 2021 -

Lexus San Diego responded

Ram, thank you for sharing your wonderful review of our Service Team here at Lexus San Diego. We are so pleased to read that your service went well and that you had a great time here.

November 24, 2021

Service was due to be completed in about 4 hours and when this was not going to be meet I was not called. I had to call the service manager several times to get my car . We were leaving the country the nex More

by Upsetdad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Weaver
Nov 26, 2021 -

Lexus San Diego responded

Hello, Please know that I take your feedback seriously, and I would like to discuss your concerns regarding the level of communication regarding the status of your vehicle. Please send me an email at fpierce@penskeautomotive.com with your preferred contact information to discuss this further. Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

November 19, 2021

The staff were so helpful and polite. and definitely best service duting my car visit. More

by ja
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Nov 19, 2021 -

Lexus San Diego responded

Lexus San Diego wants to thank you for the five-star rating, we appreciate the comments regarding the visit!

November 18, 2021

My advisor, Lilli is always professional and informative. I know what needs to be done on my car. More

by mcnabbetty473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lilli
Nov 19, 2021 -

Lexus San Diego responded

Hello, thank you for bringing your vehicle to us at Lexus San Diego. We look forward to servicing your vehicle again in the future.

November 17, 2021

Need for face to face instructions on many of the features in the car please More

by Skovalcheck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michail
Nov 18, 2021 -

Lexus San Diego responded

Hello, Thank you, I appreciate your review and would like the opportunity to discuss any feedback you have. If you would like to discuss this further, please send your contact information to me at fpierce@penskeautomotive.com? Best regards, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

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