Lexus Santa Monica

Well, I can only speak about my own experience, I have read some positive reviews as well before. I had been shopping around for a new Lexus for about 2 weeks through the internet. I spoke with Scott Al read some positive reviews as well before. I had been shopping around for a new Lexus for about 2 weeks through the internet. I spoke with Scott Allen over there who wanted to know the best deal I had to see if he could match or beat it. After I told him of the deal, he said he would get back to me. The next day he called and said they would match the deal and throw in XM, which made Santa Monica Lexus the place I was going to buy. I then agreed to buy it from him two days later and asked that they email me the quote which he agreed to do. The next day arrived and still no quote, so I called Scott and he said he wasn't sure why it had not been sent, but not to worry as the deal for my car (which was a specific model/color) was still good. In fairness to Scott, he said his boss approved the deal and it was his boss who would be sending out the quote to me. The next day (the day I was supposed to buy the car there) came and although there was still no quote, I went to go buy it at the agreed appointment time. That's when things went down hill. I arrived and was not asked by anyone if I needed help. I made my way to what appeared to be an information desk in their beautiful showroom and asked to speak with Scott. The woman was a bit rude, but paged him and that was all I really needed done anyway. No harm. A couple of minutes later Scott came out and not only barely remembered me, but had no idea of the car we talked about. After going to a desk with a computer that didn't work, he got up to go see about the car. He came back with some papers shuffling around and then we went to a different desk with a working computer. That's when the games started. Keep in mind, we already did the deal over the phone. Went over everything from exact color, model, price and even the out the door price. Now, all of a sudden my car was not in stock. He starts telling me that all I could do was take one of the other models they had, a different color or take the "base model." When I stated that I was not going to compromise the color I wanted and that he promised they had for me, he rudely said, "Well, we're compromising on the price, so you need to compromise." Don't blame me for a price that you agreed to do. I was very offended that. Can you say Bait And Switch? In addition, I was never offered that they could order my car. xxxx, I was never even offered a water that I saw many others being given by one of their staff. My experience here was terrible and really left me with a bad taste in my mouth for Lexus in general. Your experience might be different from mine,but a word of caution, if you do go the internet route here, be weary of their lines to get you in there and don't go in until they send you the quote on the car they have for you WITH the VIN number. I hope you have a better experience than I did there. I ended up going to another Lexus dealer who although they didn't have the car in stock either, put an order in for it at the agreed price. I had two other Lexus dealers in SoCal inform me that although they would have done my deal, they unfortunately did not have my car in stock. I found my treatment at Lexus of Santa Monica to be very bad. More

I have leased from SM Lexus two times, and return to do business with them because they are respectful at all times. The manager encourages customers to come to him directly with any problems or concerns. business with them because they are respectful at all times. The manager encourages customers to come to him directly with any problems or concerns. More

Brought in my Lexus ES 330 to fix seat problem and they just took out a part and the seat whobbles. Took it back two more times before they would replace the whole track for the seat which was under warra just took out a part and the seat whobbles. Took it back two more times before they would replace the whole track for the seat which was under warranty. More

I DONT KNOW WHAT ALL THESE YUPPIES ARE COMPLAINING ABOUT.... LEXUS SANTA MONICA IS THE BEST. THESE OTHER PEOPLE PROBOBLY DIDNT GET THE DISCOUNT THEY WANTED. THE SERVICE TEAM AT LSM IS AMAZING ABOUT.... LEXUS SANTA MONICA IS THE BEST. THESE OTHER PEOPLE PROBOBLY DIDNT GET THE DISCOUNT THEY WANTED. THE SERVICE TEAM AT LSM IS AMAZING More

ABSOLUTELY THE BEST More

New LX470 had broke on the 2nd day. Was repaired under warranty so it was not a big deal. I love the car. It was something sneaky this guy Danny. He did not disclose the rebate to the current LEXUS owners warranty so it was not a big deal. I love the car. It was something sneaky this guy Danny. He did not disclose the rebate to the current LEXUS owners. Instead he had said that he is giving me a discount , and only later I had learned that it was money that was entilted anyway. Hate to say that that, but any experience with persian salespeople is always about them cheating. I highly recoment KEYS in Van Nuys their fleet dept. is the best. More

The sales staff convinced me to sign some documents to approve my financing and to put a $1000 "refundable" deposit down. I was told that my deposit would reserve the car for a week, and it would be refun approve my financing and to put a $1000 "refundable" deposit down. I was told that my deposit would reserve the car for a week, and it would be refunded if I chose not to buy. Every time I signed something, and when I put down the money, I asked, "Does this mean I'm buying the car?" Every single time, I was explicity told "No, you are not buying the car." I left the car on the dealer's lot and went home to think about it. I later decided not to buy the car. They told me I had purchased it and threatened to force me to pay for it. They ultimately backed down, but refused to refund my $1000 deposit. I mailed them back some documentation on the car that they had lent me, and they denied receiving anything--despite the fact that I tracked the US Postal shipment by certified mail. These guys are EXTREMELY dishonest and highly manipulative. They are out to rip you off in any way possible. Everyone there lied to me, from the salesperson (Brent Turner), to the finance manager (name unknown), to the sales manager (Alan McLaughlin). I am STILL trying to get my money back. More

I owned a pre owned 93 LS 400 and was happy taking my vehicle to this dealer up through 2001. Similar to Geoff review, I developed very similar opinions over the last few years where I saw lots of turno vehicle to this dealer up through 2001. Similar to Geoff review, I developed very similar opinions over the last few years where I saw lots of turnover with who was helping me in the past. Lack of knowledge showed with the services team and a lack of caring for the customer. For the last three years, I have taken my vehicle to an independent mechanic and will not go back to SM Lexus. More

We bought a Lexus new here in 1993, and had been taking it in for all scheduled services since new. About 2 years ago something at the dealership changed and their attitude became "we don't car". Things it in for all scheduled services since new. About 2 years ago something at the dealership changed and their attitude became "we don't car". Things weren't fixed right, got lots of doubletalk from un-knowledgeable service writers. Prices kept going up. This wasn't the legendary Lexus service I remembered. Would never go back there - they've lost me as a customer<br><br>Started going to Lexus Thousand Oaks for service - friendly, courteous, knowledgeable and helpful, even if they didn't need to charge you for service. More than happy to point out what needed to be done and told me how easy it was if I wanted to do it myself. Of course, they were happy to take the car in and service it as well More