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821 Reviews of Lexus Santa Monica - Service Center
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May 18, 2019
My service problem was solved with crisp efficiency. My service problem was solved with crisp efficiency and the representative "went the extra mile" to assure customer satisfaction. I recommend this fac My service problem was solved with crisp efficiency and the representative "went the extra mile" to assure customer satisfaction. I recommend this facility for Lexus vehicle service. More
by Judith
Employees Worked With
Richard Doherty
May 16, 2019
Timely service Service was prompt efficient and complete. Armando was very user friendly and helpful. Cost was moderately higher than I had anticipated. However over Service was prompt efficient and complete. Armando was very user friendly and helpful. Cost was moderately higher than I had anticipated. However overall a good experience. More
by Rettenger
Employees Worked With
Armando Cordon
May 16, 2019
Always top notch service I’ve been going to Tim Nelson at Lexus Santa Monica since I bought my 2009 Rx hybrid. I can always rely on him to quickly respond to my calls, get my I’ve been going to Tim Nelson at Lexus Santa Monica since I bought my 2009 Rx hybrid. I can always rely on him to quickly respond to my calls, get my car in fast and do the necessary work on it, no less and no more. He’s honest , warm and efficient at his job. They always give a loaner free of charge and the ladies at the cashier get you right out, a well-oiled machine. I have a over 140k miles on my car and never had any major issues. I attribute that to such good service here at Santa Monica Lexus. More
by Gbm
Employees Worked With
Tim Nelson
May 15, 2019
Great as usual! Always great coming here to get my cars serviced. Tim is honest and gives great advice about the maintenance of my cars! I switched over from 2 other Always great coming here to get my cars serviced. Tim is honest and gives great advice about the maintenance of my cars! I switched over from 2 other Lexus dealerships to Santa Monica because the customer service is impeccable. More
by lexusfam4life
Employees Worked With
Tim Nelson
May 14, 2019
QUICK REPAIR OF FLAT TIRE I brought my newly leased Lexus in late on Saturday with a very low rear tire. The serviceman, who I think was David, found a nail in the tire. It was I brought my newly leased Lexus in late on Saturday with a very low rear tire. The serviceman, who I think was David, found a nail in the tire. It was quickly patched for just $35 and I picked up my car on Monday morning. I asked that the nail be saved for me to show the doorman at my residence but unfortunately didn't get it back from Lexus when I picked up the car. More
by LexusSF
Employees Worked With
David
May 09, 2019
Tim is great! Tim Nelson is a super nice service man and I am lucky I have him as I totally trust him for the service on my vehicle. I love the employees at this Sa Tim Nelson is a super nice service man and I am lucky I have him as I totally trust him for the service on my vehicle. I love the employees at this Santa Monica location which is why I drive here all the way from Studio City. Over the years I tried a few other closer location but the employees and the service is the best at the Santa Monica location. I have even purchased both of my cars from the Santa Monica locations. More
by allisonmccurdy
Employees Worked With
Tim Nelson
May 07, 2019
Very good I had a very good time being helped. Super easy process and I got my car back same day. Arsany was really nice. Give him a raise! I had a very good time being helped. Super easy process and I got my car back same day. Arsany was really nice. Give him a raise! More
by Minamekhael
Employees Worked With
Arsany Kamel
May 07, 2019
1st maintenance for new vehicle. I needed maintenance for my new vehicle at 6 months and everything went well and was done on time as promised. I am looking forward to my next visit. I needed maintenance for my new vehicle at 6 months and everything went well and was done on time as promised. I am looking forward to my next visit. More
by Stevenx300
Employees Worked With
Richard Doherty
April 30, 2019
Service Arsany was a pleasure to work with. He was friendly and helpful. He made my visit easy and painless. My car was done in a timely manner. Arsany was a pleasure to work with. He was friendly and helpful. He made my visit easy and painless. My car was done in a timely manner. More
by Lgolden
Employees Worked With
Arsany Kamel
April 20, 2019
Excellent all around Sergio was great in every way. He was friendly and made sure my car got washed. He did a great job. I will ask for him again to be my service adviser. Sergio was great in every way. He was friendly and made sure my car got washed. He did a great job. I will ask for him again to be my service adviser. More
by AG
Employees Worked With
Sergio Galindo
