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821 Reviews of Lexus Santa Monica - Service Center
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April 01, 2019
Always great customer service I’ve had 4 Lexus cars. All go to LSM. They don’t try to be snooty, just friendly and professional. The facility was nothing short of immaculate. I’ve had 4 Lexus cars. All go to LSM. They don’t try to be snooty, just friendly and professional. The facility was nothing short of immaculate. More
by 2010460
Employees Worked With
Eddie Barajas
March 29, 2019
The work was done promptly Work was done promptly and the service advisor, Tim, kept me well informed. He did a great job of getting the brake work done for free noting it usua Work was done promptly and the service advisor, Tim, kept me well informed. He did a great job of getting the brake work done for free noting it usually costs approximately $1200. He deserves kudos for making the happen. More
by DozerJd
Employees Worked With
Tim Nelson
March 28, 2019
First service visit was thorough and expeditious. Outstanding! Made an appointment at my calendar convenience and was met and serviced as promised. The waiting area was Very comfortable, including the Outstanding! Made an appointment at my calendar convenience and was met and serviced as promised. The waiting area was Very comfortable, including the chocolate chip cookies. Everyone was cordial and ready to meet any questions. More
by BPG
Employees Worked With
Alex, Tim Nelson
March 27, 2019
Great service Armando was great. I was able to get a loaner in order to work. Great location. All employees are wonderful. I love their fresh cookies. Armando was great. I was able to get a loaner in order to work. Great location. All employees are wonderful. I love their fresh cookies. More
by Lexus Girl
Employees Worked With
Armando Cordon
March 27, 2019
Terrific Service It was a pleasure working with Patrick Levenson. I felt that he was interested in making my service easy and comfortable. I was happy that he arrang It was a pleasure working with Patrick Levenson. I felt that he was interested in making my service easy and comfortable. I was happy that he arranged for the Lexus shuttle to bring me home while my car was being worked on and then picking me up when the service was complete. I have been coming to this Lexus for service for many years and I wouldn't want to go anywhere else. My husband also brings his car to you for service. Thank you, Juanita Dowling More
by jaedow
Employees Worked With
Angel Vasquez, Daniel Cabrera, Ruben Loredo, Mario Gonzalez, Armen Injijian, Roxanne Colatrella
March 23, 2019
Excellent Service I been bringing my vehicle to Lexus Santa Monica since I purchased my vehicle. Mario who is no longer with Lexus and Patrick Levenson who are outstand I been bringing my vehicle to Lexus Santa Monica since I purchased my vehicle. Mario who is no longer with Lexus and Patrick Levenson who are outstanding service representative. Every time I bring my vehicle in for service Patrick have made my experience excellent. More
by Sshorty
Employees Worked With
Sam Neal, Carlos Pelayo, Refael Narvrro
March 22, 2019
great, timely service Very accommodating & willing to apply coupons toward maintenance costs. The lounge is wonderful -- roomy & comfortable -- & the beverage machine rock Very accommodating & willing to apply coupons toward maintenance costs. The lounge is wonderful -- roomy & comfortable -- & the beverage machine rocks!! Complimentary drinks, snacks & cookies are a nice touch. Always a pleasant experience waiting for repairs! More
by RT
Employees Worked With
Richard Doherty
March 22, 2019
60,000 mile service Tim Nelson is my Service Adviser and is always friendly. He is very knowledgeable and helpful, Most of the time I prefer to wait while my car is be Tim Nelson is my Service Adviser and is always friendly. He is very knowledgeable and helpful, Most of the time I prefer to wait while my car is being serviced and the time frame is excellent! Tim Nelson is a great asset to Santa Monica Lexus Service!!! More
by carguy,pattyd
Employees Worked With
Tim Nelson
March 19, 2019
Quick and easy I had an easy, informative, and painless experience bringing in my Lexus for routine service and for a recall. My Lexus was finished even before the p I had an easy, informative, and painless experience bringing in my Lexus for routine service and for a recall. My Lexus was finished even before the promised timeframe. More
by Lexus237
Employees Worked With
Alex Aguirre
March 18, 2019
Tim Nelson is the reason i return over and over. See above i have worked with Tim from day one. He has been professional, fair, knowledgeable, helpful and fun to interface with. Combine with great st See above i have worked with Tim from day one. He has been professional, fair, knowledgeable, helpful and fun to interface with. Combine with great staff including the gals who helped me with loaner vehicle was great but their names escape me- insures my return. More
by Davegvg
Employees Worked With
Tim Nelson
