Lexus Santa Monica - Service Center

No questions, just fixed it I had a puncture in one tire. I saw Patrick, told him I had tire insurance and he called Moses to take pictures to show the insurance company and foun I had a puncture in one tire. I saw Patrick, told him I had tire insurance and he called Moses to take pictures to show the insurance company and found nails in 2 other tires which had not leaked. Lots of bad roads and construction. All 4 tires were replaced at no charge and no hassle. When your leasing/sales agent mentions tire insurance get it. Saved me about $600.00 More

Responsive and Fast I came in at 9:45. I had to wait a few minutes since it was backed up. But once in, I was in and out quickly and the car was ready on time. I came in at 9:45. I had to wait a few minutes since it was backed up. But once in, I was in and out quickly and the car was ready on time. More

Very good service experience. Patrick was very helpful and efficient. I was able to pick up my car the same day and he even installed my floor mat while I was on my way to the dea Patrick was very helpful and efficient. I was able to pick up my car the same day and he even installed my floor mat while I was on my way to the dealership. The old one had worn out but I had the original so I had put it in the car but I had forgotten to let him know when I brought it in. It was a very good experience thanks to Patrick, and to the ladies at the desk, who were very helpful with my paperwork and a loaner car. More

Excellent, Except Sergio Galindo was excellent on all levels. He was professional, knowledgable, attentive, and a good listener. However, I will not do another review Sergio Galindo was excellent on all levels. He was professional, knowledgable, attentive, and a good listener. However, I will not do another review until you change one item that has been an issue from the first service. The car is in my name, I am the one who takes it to be serviced, and I am the only driver in the family. In the future, please address correspondence of any kind to Linda Kuhns and not to James Kuhns. Thank you. More

Ray James was terrific Ray James was welcoming and extremely informative. He explained what was to be done and why. He also contacted me about future needs. He had the wor Ray James was welcoming and extremely informative. He explained what was to be done and why. He also contacted me about future needs. He had the work done as scheduled and was there to greet me as I checked out. More dealerships should have a Ray James working for them. More

Great service! Highly recommend Lexus Santa Monica. They have amazing customer service. Richard Doherty was helping me with my car service and he was very quick, fri Highly recommend Lexus Santa Monica. They have amazing customer service. Richard Doherty was helping me with my car service and he was very quick, friendly, and helpful in getting me a shuttle back to work. Amazing experience! More

Lexus Service I made an appointment on line for the next morning. When I arrived I was helped within five minutes. The representative was friendly and knowledgeab I made an appointment on line for the next morning. When I arrived I was helped within five minutes. The representative was friendly and knowledgeable. My car was serviced and washed and ready when promised. When I picked it up, the paperwork was ready and my car was brought to the door immediately. More

They keep you coming back This is my 5th Lexus from Lexus of Santa Monica and it has been an amazing experience. They have been flawless from initial sale, through service and This is my 5th Lexus from Lexus of Santa Monica and it has been an amazing experience. They have been flawless from initial sale, through service and even in handling transfers from vehicle to vehicle. I had intended purchasing a Jaguar F Sport but just could not break away from the Lexus service organization. More

Service Lexus Armando was super helpful. Even though I arrived early, I was taken care of. Armando was friendly, helpful, and great to work with. Santa Monica Lexu Armando was super helpful. Even though I arrived early, I was taken care of. Armando was friendly, helpful, and great to work with. Santa Monica Lexus always makes it easy. More

Taken care of When I take my car to Lexus Santa Monica, I know that I will be taken care of. They take care of what I go in for, and call me for any other service When I take my car to Lexus Santa Monica, I know that I will be taken care of. They take care of what I go in for, and call me for any other service that I may need. The only thing is, I think that the labor cost for just putting in an A/C, and air filter was excessive. More