Lexus Santa Monica - Service Center

Attentive honest service Just got my car back and although was told the door and screen issues were "things that are normal and can happen occasionally", the recall problem ha Just got my car back and although was told the door and screen issues were "things that are normal and can happen occasionally", the recall problem has been resolved. Richard was helpful and explained everything carefully to me. More

Thoughtful service with disappointing news They delivered bad news about as graciously as you could. Overall, I've been happy with the service in recent years. This visit could not resolve th They delivered bad news about as graciously as you could. Overall, I've been happy with the service in recent years. This visit could not resolve the problem, as the part is no longer made, and we were referred to an outside vendor. More

Excellent Service Team I take my vehicle to the Lexus service center located off of Colorado Ave. Christopher Young is always so helpful and honest - would highly recommend I take my vehicle to the Lexus service center located off of Colorado Ave. Christopher Young is always so helpful and honest - would highly recommend! More

Experience in servicing car Patrick Levenson, the service representative at the Santa Monica Lexus dealership, gave me excellent service geared to my special needs. Ed, the Patrick Levenson, the service representative at the Santa Monica Lexus dealership, gave me excellent service geared to my special needs. Ed, the service manager also did an excellent job. More

Excellent service Thoroughly transparent about what needed to be done, called to alert me to further work, got it all done earlier than expected. My car is over ten ye Thoroughly transparent about what needed to be done, called to alert me to further work, got it all done earlier than expected. My car is over ten years old and still runs beautifully. More

Sales & Service are Top Notch! We purchased a ct200h lease return a few years ago and were very happy with the whole sales process from beginning to driving the car off the lot We purchased a ct200h lease return a few years ago and were very happy with the whole sales process from beginning to driving the car off the lot Since then we've continued with servicing the car at Lexus Santa Monica and have had continued excellent service there as well. I've recommended Lexus Santa Monica in the past and will continue to do so. More

Patrick Levenson - BEST Service Writer Rep I have been to Lexus SM many times over the past 15 plus years and have always been amazed at their continued excellent service. A few times I went t I have been to Lexus SM many times over the past 15 plus years and have always been amazed at their continued excellent service. A few times I went to two other Lexus dealerships(Cerritos and South Bay), and the service sucked! I even had to write a letter to Lexus Corporate about the bad service. I can tell you that I have written several letters to Lexus Corporate about the professional, excellent, and being treated like a family member rather than a customer or a number. When I have to come in for service or a minor issue, I have always asked for Patrick Levenson. And, if he is not available, then I will wait, if I can, until his schedule permits. I'm old enough to be his mother, and he treats me like his mother! With patience, understanding, kindness, and always being a professional. If you don't have a regular service guy, ask for Patrick Levenson! Karen Keasler More

Excellent They are always courteous and professional. Richard my service rep was funny and thorough. Always the best service. From head to toe, the experience i They are always courteous and professional. Richard my service rep was funny and thorough. Always the best service. From head to toe, the experience is easy and much appreciated. More

Honest and caring Eddie gave me an honest evaluation and quickly asked if I wanted to do service after the tech gave him his report...brakes! I would trust him because Eddie gave me an honest evaluation and quickly asked if I wanted to do service after the tech gave him his report...brakes! I would trust him because he never adds extras unless necessary. He is not a pushy salesman...he is simply honest! I highly recommend as well as appreciate him and this dealership. More

Everything was more than perfect My service consultant, Adriane Marmolejo, was professional, friendly & helpful. She went the extra mile to help me obtain the best value for the serv My service consultant, Adriane Marmolejo, was professional, friendly & helpful. She went the extra mile to help me obtain the best value for the service issue. I really appreciated that. Plus there's a great coffee machine & fresh baked cookies in the waiting area (Mercedes Santa Monica stopped baking cookies). When I picked up my vehicle it had been washed. An extra bonus was that the gas tank was filled as a courtesy for the recall portion of the service visit. You can't go wrong with Lexus service!! More