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Lexus Santa Monica - Service Center

Santa Monica, CA

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821 Reviews

821 Reviews of Lexus Santa Monica - Service Center

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January 02, 2019

Quick service! Left the car for a recall and service and picked up a loaner. Not many hours passed when we were called to tell us all work was done. More

by bigjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adriane Marmelejo
Jan 04, 2019 -

Lexus Santa Monica responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

December 30, 2018

When I need to make sure it's done right The team diagnosed and corrected a very complex problem with patience and excellence. Lexus is the only place to bring a car to ensure that an import More

by Florette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex (Manager)
Jan 02, 2019 -

Lexus Santa Monica responded

Thank you for your very kind review. We are delighted to hear that you fully and completely trust us with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service.

December 30, 2018

Service writer Richard Doherty is wonderful Everyone I've encountered sry Santa Monica Lexus has been courteous and knowledgeable. Will continue to service all three of my Lexus vehicles here. More

by JuJo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Doherty
Jan 02, 2019 -

Lexus Santa Monica responded

Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service. Thanks again!

December 28, 2018

Regular scheduled maintenance Service technician, Patrick, was courteous, and clearly explained all matters and options relating to my service needs. Also received courtesy shuttl More

by The Trujeque's
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Levenson
Jan 02, 2019 -

Lexus Santa Monica responded

Thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

December 26, 2018

Excellent service . David Cuevas provided excellent service kept me up to date on all that needed to be done what could wait and what needed to be done asap I really app More

by Liz
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
this was on 11th street David Cuevas.
Dec 27, 2018 -

Lexus Santa Monica responded

Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs!

December 22, 2018

Oil Change only You mentioned Mario Gonzalez does he work there? The service was with Andiana not sure of lat name but she was very helpful and with ask for her next More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Gonzalez
Dec 28, 2018 -

Lexus Santa Monica responded

Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

December 22, 2018

ESh Service I have been coming to Lexus service since I bought my ESh 300 in 2014. The reason I brought it there, and the reason I continue, is because of the ex More

by Tetocare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Nelson
Dec 28, 2018 -

Lexus Santa Monica responded

Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your automotive needs!

December 22, 2018

Impeccable service! From the moment I was greeted to the moment I left, the whole experience was a satisfying one. No room to improve on perfection! Kudos for a job well More

by Angelika005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cuevas
Dec 28, 2018 -

Lexus Santa Monica responded

Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!

December 20, 2018

Great Experience Had my 10 months service at Santa Monica Lexus Service with Christopher Young! He is super nice and effective! I will come back later this year. More

by Wflalala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher, Young
Dec 21, 2018 -

Lexus Santa Monica responded

Thank you for taking the time to share this feedback! We are so glad that Christopher took such good care of you during your recent visit, and we look forward to offering you the same quality assistance again the next time you are in need of automotive service. Regards, Ed Meyers, Service Director

December 20, 2018

Recall service George was Friendly and he got my car serviced promptly. My car was washed and the gas tank was topped off when I came to pick up. More

by Lykidis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Morales
Dec 21, 2018 -

Lexus Santa Monica responded

Thank you for sharing this positive feedback! We are happy to hear that George ensured that your vehicle was taken care of- thoroughly and efficiently. High-quality service is our goal, and we look forward to continuing to provide you with it in the future. Regards, Ed Meyers, Service Director

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