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Lexus Santa Monica - Service Center

Santa Monica, CA

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821 Reviews

821 Reviews of Lexus Santa Monica - Service Center

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December 08, 2018

Excellent service Chris Young is an exceptional service writer, providing communication throughout the service day which allows me to better schedule my busy day. His f More

by Mnm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Young, (Santa Monica service)
Dec 10, 2018 -

Lexus Santa Monica responded

Thank you so much for leaving Chris this very kind review! It is a pleasure to hear how confident you are in his efforts, and we are delighted to hear that he ensured that your recent experience was so thoroughly informative and efficient. Please let us know if there is anything more we could assist you with in the future. Regards, Ed Meyers, Service Director

December 06, 2018

professional , knowlegable organized ,professional, excellent review of my car service.Patrick Levenson was my service rep.he gave me a very detailed report of the conditon of More

by mfmarble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Levenson
Dec 07, 2018 -

Lexus Santa Monica responded

Thank you for leaving us this 5-star review! It's so great to hear of your contentment with the thorough, informative, and transparent service that Patrick provided you with. We hope that you will continue to confide in us to offer you the same quality service in the future.

December 05, 2018

Great Service This was my first experience at Lexus Santa Monica. I moved here from a different state earlier this year. Christopher Young was my service consulta More

by lpwb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Young
Dec 07, 2018 -

Lexus Santa Monica responded

It is a pleasure to hear that your first visit with us at Lexus Santa Monica was so positive, and that Christopher was thorough in introducing you to your options and taking good care of your automotive needs. We're so glad to have had the opportunity to work with you, and we hope to continue to serve you in the future.

December 04, 2018

Car service This was my first time taking my car to get serviced here. Everyone was very nice and helpful. And they finished my car in a good time frame. More

by Lexuslover69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Aguirre
Dec 07, 2018 -

Lexus Santa Monica responded

Thank you so much for taking the time to let us know that your first experience working with us was so efficient and enjoyable! We appreciate the opportunity to serve you, and we hope that you continue to confide in our dealership for your service needs in the future!

December 04, 2018

they did it again! As always , problems perish with knowledgeable personnel at Lexus Santa Monica . Loaners are quality too and expectations are always met when it comes More

by LizS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Vasquez, Oscar Romero, Roxanne Colatrella
Dec 07, 2018 -

Lexus Santa Monica responded

Hi Liz, Thank you so much for your kind review! We're so glad that you had another positive experience with our service team, and we are proud to have met your expectations once again! It is our goal to ensure that your service visits are enhanced in any way possible, and we look forward to continuing to do so in the future.

December 03, 2018

Patrick Levenson was fantastic at Lexus Santa Monica Patrick did a fantastic job , thank you. He was courteous and responsive, plus found me additional discounts I wasn’t expecting . He called me when al More

by Lexuscomment123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Levenson
Dec 04, 2018 -

Lexus Santa Monica responded

Thank you so much for your excellent feedback! We are pleased that Patrick went above and beyond to ensure that you were provided with thorough and responsive service and a good deal. It is our pleasure to serve you, and we hope to hear from you again when the time comes for your next service.

November 30, 2018

I get ;what I expect When I go to Lexus Santa Monica and see Patrick Levinson, I get the level of service I expect from a Lexus dealership with a minimum of hassle. More

by Managed1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Levinson
Nov 30, 2018 -

Lexus Santa Monica responded

Thank you so much for sharing this kind review! It is a pleasure to hear that you are consistently content with the service that Patrick and the team provide to you, as it is our goal to put our customers at ease and ensure that their vehicles are well taken care of. We look forward to continuing to do so in the future!

November 30, 2018

Easy Worry Free I was greeted by the service manager and in less than 10 minutes I was on my way with a loner. And two hours later my car was done. Quick and easy! More

by Card7788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember their names
Nov 30, 2018 -

Lexus Santa Monica responded

We are proud to have earned your 5-star rating, and we are delighted that the team took care of you and your vehicle so efficiently! We thank you for taking the time to leave us this positive feedback, and we hope to work with you again soon.

November 29, 2018

Service is always great. One of the best reasons to own a Lexus is that the service is par excellence! Fast, efficient, straight forward. Always given a loaner which to m More

by nancyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Doherty for service, Ron Holbrook
Nov 30, 2018 -

Lexus Santa Monica responded

Hi Nancy, Thank you so much for your wonderful review! We are so appreciative of your loyalty, as it is our pleasure to serve you and ensure that each of your automotive needs are thoroughly taken care of. We look forward to continuing to provide you with nothing short of the same efficient and reliable service in the future.

November 27, 2018

Quick,, efficient service George Morales, the service representative, had my paperwork finished and me into a loaner car in a few minutes. Have been going to SM Lexus service f More

by Review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Morales
Nov 27, 2018 -

Lexus Santa Monica responded

Thank you so much for your incredible review! We're overjoyed to hear that our team has consistently met your expectations of service, and it's a pleasure to know that your recent experience with George was equally as exceptional! Please let us know what more we could assist you with in the future! We look forward to working with you again.

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