Lexus Santa Monica - Service Center

Excellent service Had a 60,000 mile service and everything went incredibly smoothly Tim Nelson is a wonderful service writer and takes very good care of me has for many Had a 60,000 mile service and everything went incredibly smoothly Tim Nelson is a wonderful service writer and takes very good care of me has for many many years More

LITNUP George provided all of the help I needed, including arranging for the shuttle to and from my house. Also, the shuttle drivers were very nice. George provided all of the help I needed, including arranging for the shuttle to and from my house. Also, the shuttle drivers were very nice. More

What happen to this place! Totally a disappointment I bought my car from Santa Monica Lexus. I have always had excellent service. I moved up north. I had excellent service! I was convinced that know one I bought my car from Santa Monica Lexus. I have always had excellent service. I moved up north. I had excellent service! I was convinced that know one had better service than Lexus... until I return to Santa Monica Lexus’ service center! This place is the absolutely worst! Horrible service! I have so many bad things to say about this place! But what is the point! .... Take my advice Go Some Where Else! This is only one of many problems I had with this place. I had my coils changed on my car... (this is my first visit since I moved back to LA) let me add the service person who originally help me was horrible. Left me standing there... told me he would be right back... and forgot about me.. I had to get out my car and ask for help! 😳 Let me fast forward... I got my car back... 1 month later I needed to get my oil changed.. I was talking to my husband ... I just so happen to pull up on the lever to open the hood cause he wanted to check the oil stick... and the lever was broke! Lexus was the last one with the car .. so I brought back in. They said it was minor and they would reattach it. I waited 15 or so minutes... they said it was fix... I believe them and left.. when I got home my husband ask if it was fixed.. I said... they fix it ... he said....did you check.. I said ....no.. I pull the lever ... it was the same! Nothing done! Ok... I was beyond mad... this Place is a 20 minute drive on the freeway one way.. I called to tell them it wasn’t fixed.. I was told to leave a message on my service person phone cause he was busy... I told The service lady .....I was on the way back.. and I better have someone take care of it cause I was mad as xxxx. My service person told me to calm down... how dare him ... what the xxxx... he should have check my car... wasn’t he the SERVICE PERSON... than do your job and service my car! Ok.Folks GO SOMEWHERE ELSE... This place is Horrible.... I will never come back here... I mean NEVER will come back here.. I am not buying my new car next month in Santa Monica! I hate this place! Oh... did I add... this was one of many problems I had here... But what is the point! ... I will never come back... the service is as good as management! Get it together Santa Monica! No one is going to pay for a luxury car... for you to treat your customers like they don’t matter. 😡 More

Good Job SM Lexis I was told I could have a loaner car, or wait approximately 2 hours. I chose to wait and my car was done as promised in 2 hours. I was told I could have a loaner car, or wait approximately 2 hours. I chose to wait and my car was done as promised in 2 hours. More

Service was completed with in the time frame given Recommendations were given as to what other things needed to be taken care of. I was not pressed to get it done NOW but given helpful information as t Recommendations were given as to what other things needed to be taken care of. I was not pressed to get it done NOW but given helpful information as to how long I had to take care of it. Long time customer of Lexus Santa Monica. More

Great service As always everything about the experience at the service department of Lexus Santa Monica is first rate. I was greeted by Richard my Service rep the m As always everything about the experience at the service department of Lexus Santa Monica is first rate. I was greeted by Richard my Service rep the minute I drove in, he dealt with me at his desk very personally and professionally. My car was ready when promised. Who could ask for anything more? More

Prompt, clear description of service. Quick follow-through. My only suggestion: Please cease addressing notifications to my husband, Dennis LaZar. He passed away two years ago. The Lexus IS now in my name, My only suggestion: Please cease addressing notifications to my husband, Dennis LaZar. He passed away two years ago. The Lexus IS now in my name, Nancy LaZar. My only surprise: Finding out how much replacing the scratched screen on my dashboard. Having to replace the entire unit cost $1,200+ and that is a shame that just the screen could not be replaced. More

Great Service Richard was attentive helpful offered solutions and provided car service for my convenience. I would work with Richard again at Santa Monica Lexus dea Richard was attentive helpful offered solutions and provided car service for my convenience. I would work with Richard again at Santa Monica Lexus dealership again with pleasure More

Impressive David Curves went above and beyond for me!! There had been a mix up or misunderstanding with my appointment and needs so he did great! Very nice expe David Curves went above and beyond for me!! There had been a mix up or misunderstanding with my appointment and needs so he did great! Very nice experience. A pleasant surprise. Except...My loaner car smelled like a smoker had used it.... and a stinky air freshener to.cover the smell. The car had over 12,000 miles so who knows. I did mention it to staff before and after using the car. Each time I got into the car, it stunk. 😜 More

Expensive but excellent service The above title states it all. Lexus Santa Monica provides an almost seamless service experience. Service Reps are personable and knowledgeable. The The above title states it all. Lexus Santa Monica provides an almost seamless service experience. Service Reps are personable and knowledgeable. The wait time from arriving at the service department to obtaining a loaner is usually no more than 20 - 30 minutes. I met with David Cuevas. He was professional and friendly, giving timely updates. I love my 2007 RX and thank the service technicians for keeping it humming. Yes, it's pricy, but worth my peace of mind. More