Lexus Santa Monica - Service Center

Professional, knowledgeable and excellent customer service Our consultant, Patrick Levenson, is terrific. His follow thru on updates on service status and guidance on repairs is outstanding always. He is Our consultant, Patrick Levenson, is terrific. His follow thru on updates on service status and guidance on repairs is outstanding always. He is an asset to Lexus Service and its customers. More

A Place You Can Trust Tim Nelson has been my go-to service associate for a number of years. He is knowledgeable, reliable, and straight shooting on what is best to keep my Tim Nelson has been my go-to service associate for a number of years. He is knowledgeable, reliable, and straight shooting on what is best to keep my car in excellent condition. I have confidence in Santa Monica Lexus across the board. More

Five Star Service Lexus Santa Monica provides a polished service experience from start to finish. Service Reps are top notch. Process for getting your car service is Lexus Santa Monica provides a polished service experience from start to finish. Service Reps are top notch. Process for getting your car service is professional, efficient, and in a very pleasant showroom. Drinks provided. Rental cars are ready, clean and new. I keep coming back! More

Friendly and Easy to Work With Christopher Young was very welcoming and efficient. Everything was completed within the time indicated and all accurate. I used the free shuttle opti Christopher Young was very welcoming and efficient. Everything was completed within the time indicated and all accurate. I used the free shuttle option and the driver (didn't get his name) was also very friendly. More

Quick and easy No waiting. I appreciated the bagel and toaster and water in the service area and the loaner vehicle. Other work was recommended to me but it wasn't No waiting. I appreciated the bagel and toaster and water in the service area and the loaner vehicle. Other work was recommended to me but it wasn't delivered in a pushy way. More

Christopher Young - service advisor Christopher Young was very helpful in choosing the service that I needed for my car. In addition when the technician found additional problems he was Christopher Young was very helpful in choosing the service that I needed for my car. In addition when the technician found additional problems he was very helpful in deciding what to do. He kept me informed with additional phone calls to solve problems and to keep me abreast of the progress of the repairs. More

Richard Doherty - Service Advisor Richard Doherty provided excellent (5 star) service. Richard is very knowledgeable, professional, attentive, efficient, sensitive, trustworthy and com Richard Doherty provided excellent (5 star) service. Richard is very knowledgeable, professional, attentive, efficient, sensitive, trustworthy and communicated with me throughout the entire process. My car had to be serviced due to an unusual and unique problem. I was not sure as to what the exact problem was. After listening to my explanation Richard was able to immediately provide me with an assessment of the problem. Richard ensured that my car received top notch service. He also ensured that I had the use of a loaner car while my car was being serviced. Thank you Richard !!! More

30,000 mile service Great service. Did not wait all day. Friendly people when I got there to when I left. Plus I was able to walk to the pier to look at the water Great service. Did not wait all day. Friendly people when I got there to when I left. Plus I was able to walk to the pier to look at the water More

Recall Visit - Excllent Service Since a recall is a 'free' service event, you may not be expecting to get the top notch service you would normally anticipate from a service or mainte Since a recall is a 'free' service event, you may not be expecting to get the top notch service you would normally anticipate from a service or maintenance visit that you are paying for. However, I I I I was pleasantly surprised with excellent service from my advisor, Richard Doherty (Santa Monica Service), who was quick, kind and handled my appointment with care. I got the loaner vehicle model I wanted, and my car was ready within the time-frame promised (which isn't always the case). I was extremely happy at the efficiency from both Richard and the Service Desk ladies who also do a great job and don't get much attention or recognition for that. I love my Lexus 2012 350IS, and would recommend Richard Doherty and Lexus SM Service to any Lexus owner! More

Service Visit Daniel Cabrera was wonderful. I could not ask for a better experience. He explained everything to me - friendly, courteous. I waited and it was sho Daniel Cabrera was wonderful. I could not ask for a better experience. He explained everything to me - friendly, courteous. I waited and it was shorter than I expected. Thank you. More