Lexus Santa Monica - Service Center

Great service! Richard Doherty was professional, attentive, efficient and communicated with me throughout the process. From the moment I pulled in, I was well cared Richard Doherty was professional, attentive, efficient and communicated with me throughout the process. From the moment I pulled in, I was well cared for. He not only explained the service I was getting for the day (in great detail), he also advised me of what was coming for the next service, as it was a pricer ticket item. I appreciated the heads up, as it allowed me to start planning. I was in a new Lexus service for the day within minutes and Richard texted and called with updates through the day. This was a seamless and professional service appointment and I will definitely be back! More

Great personal care Want to thank Richard Doherty for his professional and friendly service. I was able to promptly schedule a service for my GS350, receive a loaner car Want to thank Richard Doherty for his professional and friendly service. I was able to promptly schedule a service for my GS350, receive a loaner car and have my car back within a short time. Very happy with both the sales and service department. More

Check up service I brought my car in for a minimal service before I made a road trip and I didn’t think I needed much but when Ray informed me that I needed a new tire I brought my car in for a minimal service before I made a road trip and I didn’t think I needed much but when Ray informed me that I needed a new tire I was hesitant to do it However Ray was so helpful considerate and sincere I feel that I should only deal with him when I return next time Lexus has a great staff and personnel and I feel that Ray exemplifies the best of the employees More

Service always exemplary Service managers are knowledgeable. Service is moderately rapid. All personal are pleasant. Waiting room quite comfortable and the cookies and coff Service managers are knowledgeable. Service is moderately rapid. All personal are pleasant. Waiting room quite comfortable and the cookies and coffee are great. While costs are not inexpensive, I've never had to bring the car back for any adjustments on work done. Feel I'm receiving fair value for my repair/maintenance dollars. More

Quick and to the point. Needed quick servicing and George provided it. Lexus dealer always takes care of us. Only dealer my wife sill go to still. Thanks to you Needed quick servicing and George provided it. Lexus dealer always takes care of us. Only dealer my wife sill go to still. Thanks to you More

Efficient, on time, pleasant I've been using this dealer for years and they've never disappointed me. The work is always done well and on time. I'd highly recommend them. I've been using this dealer for years and they've never disappointed me. The work is always done well and on time. I'd highly recommend them. More

Well organized. Time is important and I like the organizational structure that I experience. Additionally, my service rep is very clearly one of your most knowledgeab Time is important and I like the organizational structure that I experience. Additionally, my service rep is very clearly one of your most knowledgeable and experienced persons! More

Great Experience My service experience was excellent - from booking the service appointment online for a convenient time in my busy schedule to working with the servic My service experience was excellent - from booking the service appointment online for a convenient time in my busy schedule to working with the service advisor Patrick Levenson and having my car serviced. I was well taken care of while I was waiting for my car and especially appreciated the use of an office space to conduct my business calls and use of the desk/desk chair. This made my wait time very productive as I got a lot of work done. Also, I appreciated the great coffee from the coffee machine! Thank you to everyone at Lexus Santa Monica. More

Routine car service Received excellent service from all Lexus Santa Monica staff. Maintenance work on my car was completed in a thorough manner. They called me and advis Received excellent service from all Lexus Santa Monica staff. Maintenance work on my car was completed in a thorough manner. They called me and advised me of results of car inspection and recommended additional work. Additional work was completed in a reasonable amount of time. They called me when my car was ready. More

Service Review I took my Lexus car in for 15,000 mile service and Sam Neal was the service advisor. He was extremely helpful and listened to my concerns car. I took my Lexus car in for 15,000 mile service and Sam Neal was the service advisor. He was extremely helpful and listened to my concerns car. More