Lexus Santa Monica - Service Center

Customer Service & Waiting Area George Morales is always courteous, professional and knowledgeable. Vehicle servicing is always completed in a timely manner. The waiting area is George Morales is always courteous, professional and knowledgeable. Vehicle servicing is always completed in a timely manner. The waiting area is well maintained and appropriately furnished with accent tables and comfortable leather chairs. Refreshments provide morning and afternoon bakery , fruit, snack, and beverage choices. The receptionists and cashiers are courteous and pleasant. More

Great Experience David Cuevas my service advisor communicated effectively about what was going to happen and stayed in touch throughout my service experience. I would David Cuevas my service advisor communicated effectively about what was going to happen and stayed in touch throughout my service experience. I would recommend Lexus of Santa Monica for your service needs. They met the best price I could find from a non-dealer shop and gave me a loaner vehicle during the service tenure. More

Best Lexus Service Center I drive from Glendale to come to Santa Monica to get my car serviced for the customer service and professionalism! They never pressure you to go with I drive from Glendale to come to Santa Monica to get my car serviced for the customer service and professionalism! They never pressure you to go with unnecessary repairs like other service centers I’ve been to. Instead they offer suggestions based on experience. Service advisors are well informed! More

patrick levenson is awesome--- i arrange the service on my lexus around patria's availability---he is smart, attentive, patient, and informative---i pays attention to the smallest d i arrange the service on my lexus around patria's availability---he is smart, attentive, patient, and informative---i pays attention to the smallest detail or complaint, and three hours later the car reappears as if magically transformed into a new vehicle---- More

Great experience Great customer service. Beautiful waiting area and nice amenities. Courteous. Timely appointments. Excellent communication. The car itself is amazin Great customer service. Beautiful waiting area and nice amenities. Courteous. Timely appointments. Excellent communication. The car itself is amazing and reliable. I will definitely purchase and service again here in SM. More

Excellent service center! I’ve been taking my Lexus here for years and they do excellent work and provide outstanding customer service. I’ve had such good experiences with Serv I’ve been taking my Lexus here for years and they do excellent work and provide outstanding customer service. I’ve had such good experiences with Service Advisor George Morales that I now request him when I bring my car in. On my last visit, I had to get a routine service, replace a dead battery, and get recall repairs done. Everything was finished by the end of the day, despite needing to order parts for the recall. The use of a loaner car is invaluable. Highly recommended. More

I was a walk in and the service dept took me right away The dealership waiting area is very comfortable with complimentary snacks while you wait. Very friendly staff. I did not have to wait long for car ser The dealership waiting area is very comfortable with complimentary snacks while you wait. Very friendly staff. I did not have to wait long for car service although I didn't have an appointment. More

10,000 mile service Patrick, as always, provided great service. My loaner car was ready in a matter of minutes and my car was ready for pick up at the promised time. Patrick, as always, provided great service. My loaner car was ready in a matter of minutes and my car was ready for pick up at the promised time. More

Service Center review I consistently have excellent service from your Service Center. The Team goes out of their way to accommodate whatever I need. Recently lost my job a I consistently have excellent service from your Service Center. The Team goes out of their way to accommodate whatever I need. Recently lost my job and they have always advised what is critical to repair and advise when other repairs should be made. The entire team from car porters, service advisers, and cashiers have always extended a warm welcome and ask if any other assistance is needed. I stand corrected when I have stated that Customer Service is a lost art. You guys have proven me wrong. More

Service 40K miles My representative looked for discounts on line to help reduce the cost of the routine maint. I wish routine maint wasn't so expensive especially for My representative looked for discounts on line to help reduce the cost of the routine maint. I wish routine maint wasn't so expensive especially for a lease. More