Lexus Santa Monica - Service Center

Excellent Service Department; uses discount coupons! I've owned Lexuses for many years now. I always take them to Lexus Santa Monica for service. Ray James is responsive and terrific. He made sure the I've owned Lexuses for many years now. I always take them to Lexus Santa Monica for service. Ray James is responsive and terrific. He made sure the discount for "mature Lexus" was applied and listened carefully to all my concerns. More

DRAMA FREE Richard had the perfect balance of professional & personal attentiveness. Made my experience smooth without miscommunication or unfulfilled expectati Richard had the perfect balance of professional & personal attentiveness. Made my experience smooth without miscommunication or unfulfilled expectations. I even met the mechanic Frank Garza who was also very personable and efficient with the work. More

Service-Recall I never had a problem with the services provided by this dealer. I also purchased my Lexus from this dealership. I love the carwash and on the recal I never had a problem with the services provided by this dealer. I also purchased my Lexus from this dealership. I love the carwash and on the recall the tank of gas!! Very nice!! More

Great service I am always glad to take my car in for service at SM Lexus. Christopher Young is attentive and responsive. He is a great listener and no concern is to I am always glad to take my car in for service at SM Lexus. Christopher Young is attentive and responsive. He is a great listener and no concern is too small! More

Excellent Experience Adriane Marmolejo went above and beyond to make my service experience positive. Gave me the applicable discounts when I asked for them. Friendly and g Adriane Marmolejo went above and beyond to make my service experience positive. Gave me the applicable discounts when I asked for them. Friendly and good follow-up to let me know what needed to be done, the costs, and called me when the service was compete. More

excellent service Wonderful service from Adriane Marmolejo. She is informative, experienced, a good problem solver, and very helpful. It has been a pleasure working wit Wonderful service from Adriane Marmolejo. She is informative, experienced, a good problem solver, and very helpful. It has been a pleasure working with her. Dr. Sheldon Wolf More

Things went well. Warranty fix went well and previously determined problem was not as first thought. Car is great. Thanks to all of the folks at the repair center! Warranty fix went well and previously determined problem was not as first thought. Car is great. Thanks to all of the folks at the repair center! More

It was phenomenal Tim took care of all of my car needs. When I shared with him what my problem was he took care of immediately. He went out of his way to make sure I ha Tim took care of all of my car needs. When I shared with him what my problem was he took care of immediately. He went out of his way to make sure I had exceptional customer experience and service. I love coming to your service department. They are helpful and very friendly. More

Great service I have been coming here for ten years and the service is great and I am always able to get a complimentary loaner car. Everyone is very friendly and I have been coming here for ten years and the service is great and I am always able to get a complimentary loaner car. Everyone is very friendly and professional. More

Chris Young was his usual very helpful self. I have always found Chris Young to be very responsive whenever I have taken my car in for servicing. He makes it a pleasant experience, going the ext I have always found Chris Young to be very responsive whenever I have taken my car in for servicing. He makes it a pleasant experience, going the extra mile for me. It is most appreciated. Thank you! More