Lexus Santa Monica - Service Center

great mr. Doherty was fantastic. I was towed in about 6 pm in a crisis. he was so nice and efficient. he gave me just what I needed. I would only work wi mr. Doherty was fantastic. I was towed in about 6 pm in a crisis. he was so nice and efficient. he gave me just what I needed. I would only work with him again. More

Excellent service George, my service advisor, was thorough, explained in detail what needs to be done and arranged for me to get a loaner car while service on my car wa George, my service advisor, was thorough, explained in detail what needs to be done and arranged for me to get a loaner car while service on my car was being performed. He kept me informed about the progress of the service and returned my car in excellent condition. More

Recall repair David Cuevas was my service representative at the Lexus dealership in Santa Monica. This was my first time going to any Lexus dealership. I just pur David Cuevas was my service representative at the Lexus dealership in Santa Monica. This was my first time going to any Lexus dealership. I just purchased a 2003 Lexus LX 470 and I found out that there was a recall item that needed to be addressed. David was extremely helpful and professional. He treated me like I was a long time customer and made me feel very welcome. He communicated very well and promised that my car would be ready by 3 PM. True to his word, David texted me at 2:30 stating that the work had been completed and I was able to retrieve my car then. The atmosphere at the service area was awesome! I felt like I was in a 5 star hotel😎. I would not hesitate in recommending this Lexus dealership to anyone and really appreciate David’s personal attention to getting my car fixed. More

Piece of cake Patrick Levenson, my service advisor, couldn't have been any more helpful. He greeted me promptly, gave me excellent advice on what needed to be done Patrick Levenson, my service advisor, couldn't have been any more helpful. He greeted me promptly, gave me excellent advice on what needed to be done on my car and what could wait until my next service. He was friendly, knowledgeable, and honest. I had the option of getting a loaner, but I decided to wait since it wasn't a long service. I sat in the comfy waiting room with coffee and cookies watching the news. My car was ready 40 mins earlier than promised! More

It was a pleasure! I can honestly say, "It was a pleasure bringing my car in for servicing at the Santa Monica Lexus." I did not have to wait long. Patrick greeted me i I can honestly say, "It was a pleasure bringing my car in for servicing at the Santa Monica Lexus." I did not have to wait long. Patrick greeted me in a professional and respectful way. He heard my concerns. He provided good feedback and went out of his way to take care of my car. I was in and out so fast that I did not have time to drink my complimentary coffee. The loaner car went smoothly and my car was ready in a few hours. Patrick stayed in contact with me giving me updates on my car and what needed servicing in addition to my 90K miles service. He was real with me and told me some things I could probably wait on. I so appreciate this. Coupons were applied which my husband always likes. When picking up my car, this too was a smooth transition. When my husband goes to get his car service I am certain he will ask for Patrick. It's the intangible ways customer service is heightened at Lexus, the professional and friendly greeting, the respective and colleague atmosphere from every person there. This rubs off on the customer and is valued by the customer. My time, like most others on a Saturday, is highly precious. Squeezing in running errands and having other commitments on a day off from work is hectic. I appreciate Lexus doing the very best to accommodate and respect the aspect time of their customers. More

the best All went very well. Your advisor, Patrick Levenson is the best. Lexus service is the way to go..From the moment I drove in it was a great experience. All went very well. Your advisor, Patrick Levenson is the best. Lexus service is the way to go..From the moment I drove in it was a great experience. More

So easy and quick The service is really wonderful- and it began with Raphael Navarro. He's an awesome service advisor. My car was done quickly and everything was perfec The service is really wonderful- and it began with Raphael Navarro. He's an awesome service advisor. My car was done quickly and everything was perfect! More

Worked with us well Was great to work with Sam Neal at Lexus Santa Monica. He understood the need for us as a starting new family to have a safe car and yet keep It in an Was great to work with Sam Neal at Lexus Santa Monica. He understood the need for us as a starting new family to have a safe car and yet keep It in an affordable range for us. Sam did a great job finding a balance between what was needed and what deals he could provide. Overall happy with the way the car is driving and was very pleased by the loaner car I received as well. More

Fast and Fair! Thanks to Service Agent Rafael Navarro, my wait time at Lexus Santa Monica was an hour less than original estimated; his personal attention made my Thanks to Service Agent Rafael Navarro, my wait time at Lexus Santa Monica was an hour less than original estimated; his personal attention made my experience less stressful and time consuming. And the car runs just great! More

Excellent First Service The experience was top notch from the moment I drove onto the lot. The person who met me in the service line was courteous and efficient. Sam was th The experience was top notch from the moment I drove onto the lot. The person who met me in the service line was courteous and efficient. Sam was the next person who worked with me and he was also very courteous, friendly, and knowledgeable. I was also happy with the facility as it was clean and comfortable. Finally, the shuttle driver was very nice and respectful. I would definitely recommend this service to anyone! More