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821 Reviews of Lexus Santa Monica - Service Center
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July 24, 2018
Very easy and quick. Ray James has helped me several times - and he is great. He is very personable and has a great personality dealing with people. He also remembered u Ray James has helped me several times - and he is great. He is very personable and has a great personality dealing with people. He also remembered us from the last visit. More
by millerdo
Employees Worked With
Ray James
July 24, 2018
Easy and problem free David Cuevas was our service rep and was professional as well as courteous. He made the service experience easy and a pleasure. I would recommend L David Cuevas was our service rep and was professional as well as courteous. He made the service experience easy and a pleasure. I would recommend Lexus Santa Monica Service. In fact my wife did make a recommendation to someone who was planning to purchase a new Lexus. More
by carguy,1945
Employees Worked With
Daivid Cuevas
July 23, 2018
Awespme Ray James and the ServiceTeam at Lexus Service department are Awesome!! The Service Team and Ron Holbook make the experience pleasurable. The showro Ray James and the ServiceTeam at Lexus Service department are Awesome!! The Service Team and Ron Holbook make the experience pleasurable. The showroom and service showroom are beautiful along with the excellent service that provided us simple awesome!!! More
by OKCTWIN!
Employees Worked With
Ron Holbrook
July 23, 2018
Professional, expedient, but pricey Rafael Navarro was our service rep and was professional, courteous and helpful, as are all the staff. I was in/out fairly quickly including with a lo Rafael Navarro was our service rep and was professional, courteous and helpful, as are all the staff. I was in/out fairly quickly including with a loaner car, and maintenance/recall was taken care of an hour earlier than estimated. But the price was relatively steep - was originally told just oil including fluids top off, tire pressure, inspection, etc. (which runs $70 at our mechanic), but routine service also included air filter replacement, wheel alignment and "health check" diagnostic for total of ~$450. Happy with the service as always, but just some sticker shock (as at many dealers). More
by lexman
Employees Worked With
Rafael Navarro
July 22, 2018
Once I got to Ray James, my experience was excellent. I came in because the low tire light kept coming on. .Even though I filled the low tire, it came back on in a couple of days. The 3rd time, I came in I came in because the low tire light kept coming on. .Even though I filled the low tire, it came back on in a couple of days. The 3rd time, I came in to service. I did not have an appointment, but I was nervous about what could happen. The initial meeting and getting me to a service person was slow and laborious. Once I got to Ray, it was smooth sailing. He was extremely courteous and kept me alert about what was transpiring. Overall, painless! More
by SLP Santa Monica
Employees Worked With
James, Ray
July 22, 2018
Great service I am very happy with both of my Lexus vehicles. I love the showroom and the service center! Everybody is always so friendly. Very efficient. I am very happy with both of my Lexus vehicles. I love the showroom and the service center! Everybody is always so friendly. Very efficient. More
by Lewanne
Employees Worked With
Patrick Levenson
July 21, 2018
Routine Maintenance service I did not have an appointment but was able to get immediate service for routine maintenance. The additional suggested work was done quickly ahead of s I did not have an appointment but was able to get immediate service for routine maintenance. The additional suggested work was done quickly ahead of schedule. I was given a loaner car and able to pick up my car within several hours. I'm always very pleased with service at Santa Monica Lexus--everyone at every stage is professional and courteous. More
by SatisfiedCustomer
Employees Worked With
Patrick Levenson-service dept.
July 19, 2018
Expensive but Efficient My service rep - Adriane Marmolejo - was pleasant, knowledgeable, attentive and efficient in arranging my tire sensor replacements on a walk-in basis. My service rep - Adriane Marmolejo - was pleasant, knowledgeable, attentive and efficient in arranging my tire sensor replacements on a walk-in basis. She coordinated with service bay and kept me posted by i-message while I waited. I've had good experience with SM Lexus, but their prices (Lexus parts in general?) are definitely off the charts.. More
by Stephen
Employees Worked With
Adriane Marmolejo
July 18, 2018
Friendly Service for What Has become a Lousy Car All the personnel that I have dealt with (David this last time) at Lexus Santa Monica have been courteous and professional. The waiting room is extrem All the personnel that I have dealt with (David this last time) at Lexus Santa Monica have been courteous and professional. The waiting room is extremely comfortable. But one cannot help but be keenly disappointed with the quality of Lexus design and engineering. My last two cars were Lexus ES, purchased new. The first gave me many years of excellent service--well over 100k miles with hardly a repair, My newer one is still under 100k miles and is falling apart, with repair after repair. And the repairs are outrageously expensive. $1,000 for a headlight!!!! $4,000 for a steering repair1 $300 to change a spark plug! Part of the problem is that Lexus is no longer a quality product. They especially fail at "design for maintenance." The high costs of a spark plug replacement is that so much labor has to be expended to get at the spark plugs themselves! And the headlight has needlessly complex housing and parts for what should have been a simple replacement. Unfortunately, there is no respite in the newer models if one want to stay with Lexus. They are now in the lower middle of the pack with a lousy ride and horribly bad human factors engineering with overly complex and non intuitive displays and controls. Don't take my word for it. Just read Consumer's Reports and take a test drive. It used to be that sitting in a Lexus provided a Lap of Luxury experience. Now a new Lexus resembles a bottom of the line 1976 Chevy at the nadir of American Auto manufacturing. Shame on Lexus! More
by Lexus owner
Employees Worked With
David
July 18, 2018
Good service and helped me with discounts Service was great and Ray James was wonderful and sympathetic to my complaints. He helped me get discounts and met all my needs. Even the price for Service was great and Ray James was wonderful and sympathetic to my complaints. He helped me get discounts and met all my needs. Even the price for tires he matched with Costco and matched the brake job with competitor. Thanks for the loaner car. It was fun to drive More
by Mary
Employees Worked With
Ray James
