Lexus Santa Monica - Service Center

Service Tim Nelson is the best. Knowledgeable, helpful, friendly and fast. . I will always ask for his help - 15 years and going Hope he is here forever Tim Nelson is the best. Knowledgeable, helpful, friendly and fast. . I will always ask for his help - 15 years and going Hope he is here forever More

Richard rocks. Richard was a great service advisor. Im glad he was able to squeeze in a brake job after I was just there to repair a head lamp under warranty. They g Richard was a great service advisor. Im glad he was able to squeeze in a brake job after I was just there to repair a head lamp under warranty. They got me a great loaner. Only suggestion for improvement would be to not have to wait as long for the loaner but luckily they had yummy cookies and snacks and drinks to keep me occupied. More

Richard was very polite and helpful - a great man to do Richard did a great job - courtesy car was easy to get organized. All round, and easy experience. Even the coffee and cookies were good - I recommend Richard did a great job - courtesy car was easy to get organized. All round, and easy experience. Even the coffee and cookies were good - I recommend them. More

Outstanding Service I have been a customer at Santa Monica Lexus for 10 years. Their customer service is outstanding and I like their discounts on various service needs. I have been a customer at Santa Monica Lexus for 10 years. Their customer service is outstanding and I like their discounts on various service needs. My service representative, Patrick Levenson, is knowledgeable and always explains the service issues in great detail. Patrick always keeps his clients informed. More

great service Recently I had to take my car in to be serviced and Patrick Leveson was my technician. Patrick greeted me professionally, listened to my concerns and Recently I had to take my car in to be serviced and Patrick Leveson was my technician. Patrick greeted me professionally, listened to my concerns and he was instrumental with helping to resolve a problem. Patrick is an experienced and very knowledgeable service technician. More

Lexus SANTA MONICA is always convenient & reliable Adrian Marmolejo took take of me. Dealer always provides loaner car, service is easy. Convenient location. Reliable service. Knowledgeable staff. I wo Adrian Marmolejo took take of me. Dealer always provides loaner car, service is easy. Convenient location. Reliable service. Knowledgeable staff. I would recommend to a friend. More

So Accommodating I called the service department at about 12:00 on Saturday and they got me in that day for the first 5,000 mile service. Not only did they make time I called the service department at about 12:00 on Saturday and they got me in that day for the first 5,000 mile service. Not only did they make time for me but they completed the service in record time; just long enough for me to walk to Bay Cities for a sandwich and sit in the lovely waiting area with a DEElish vanilla latte. What's not to like about this great service department? More

Excellent service! A+ David Cuevas greeted me right away with a polite smile and was on top of things from the get go. He explained everything very clearly, gave me an esti David Cuevas greeted me right away with a polite smile and was on top of things from the get go. He explained everything very clearly, gave me an estimated time for the tune up (and his estimate was spot on). Just a total class operation at Lexus Santa Monica and David led the way with terrific customer service. A+++! More

10 out of 10 I was completely satisfied (10 out of 10) with every aspect of my visit. A plus all the way around around. My only issue is this survey is annoying I was completely satisfied (10 out of 10) with every aspect of my visit. A plus all the way around around. My only issue is this survey is annoying More

Service Sam's assisted me in my last two visits, and both times he went above and beyond my expectations. He's upfront and honest, and always keeps me in the Sam's assisted me in my last two visits, and both times he went above and beyond my expectations. He's upfront and honest, and always keeps me in the loop, which is important when it comes to servicing an owned luxury vehicle. I look forward to working with Sam in the future. More