Lexus Santa Monica - Service Center

Ray was pleasant, east to deal with and extremely efficient. I arrived at my scheduled appointment time and was greeted immediately. Ray took me inside and had me out the door in a loaner in 5 minutes... He exp I arrived at my scheduled appointment time and was greeted immediately. Ray took me inside and had me out the door in a loaner in 5 minutes... He explained exactly what they planned to do with my car (50,000 mile service), told me when it would be finished. He called to tell me the car had been serviced and was extremely pleasant and efficient. The same can be said for all the folks I interacted with. More

Excellent Brought in my 2005 car and found out it had some big problems, problems that are too big to fix with a 13 year old car. Ray graciously let us keep th Brought in my 2005 car and found out it had some big problems, problems that are too big to fix with a 13 year old car. Ray graciously let us keep the loaner car over the weekend even though we decided not to service the car. It helped us to go test driving other cars. Lexus IS the best ride of many cars we tried, and the responsiveness of driving is no doubt the most responsive. It made me think we may just have to get another Lexus. The only thing that would make Lexus better is if they had all electric cars. The overall superior service stands above all other dealers. More

Outstanding service! My service rep, Patrick Levenson was the best! He was professional, gracious and knowledgeable and guided me through the process. He got my service or My service rep, Patrick Levenson was the best! He was professional, gracious and knowledgeable and guided me through the process. He got my service order going quickly and efficiently. I decided to wait for the car and brought a lot of paperwork with me. Seemed like I just sat down when Patrick came up to me and said my car was ready! In no time at all, I was on my way. Thank you, Patrick! More

Great Experience Patrick L, my service rep, was helpful and efficient and everything went as planned. Parts person helped me with key covers and battery, and tech per Patrick L, my service rep, was helpful and efficient and everything went as planned. Parts person helped me with key covers and battery, and tech person quickly paired my new phone with my car. Very grateful to all! More

20K miles CPO service Sam Neal was super efficient and followed through on all the items I needed done! Even adequately passed on the next steps to a coworker before he had Sam Neal was super efficient and followed through on all the items I needed done! Even adequately passed on the next steps to a coworker before he had to leave for the day. More

Caring and Professional It was time for my 15000 mile service, and Tim Nelson made it so easy for me. He explained the scope of the work, how long it would take, and arrange It was time for my 15000 mile service, and Tim Nelson made it so easy for me. He explained the scope of the work, how long it would take, and arranged a loaner for me to use during my busy day. I received a call as soon as the car was ready and 45 minutes later, I was back at home with my car looking good and running beautifully. Tim even called the following day to make sure everything was satisfactory. The best! More

Car Service The whole process was very efficient, easy and professionally done. I would highly recommend this Service Center on 1602 11th Street in Santa Monica. The whole process was very efficient, easy and professionally done. I would highly recommend this Service Center on 1602 11th Street in Santa Monica. David Cuevas was easy to deal with and very helpful More

Fantastic Customer Service!!! Sam Neal was excellent and attentive to my complaint,He spoke to mr. Fader and together they authorized the changing out of the screen I would tell y Sam Neal was excellent and attentive to my complaint,He spoke to mr. Fader and together they authorized the changing out of the screen I would tell you that with such wonderful service I will purchase my next Lexus which will be in the coming model at that location I only hope that Sam Neill at that time will be a Salesman as he should be He is wonderful he is kind he is attentive he is what the old Lexus used to be with personal service beyond the Call of Duty he is a fine representative for Lexus I sure hope he will be selling cars soon thank you again for all of your work and for your kindness More

Excellent service Great customer service always! Fast, friendly and always professional! Thank you! I have been coming to Santa Monica Lexus for 5 years! Thanks so much Great customer service always! Fast, friendly and always professional! Thank you! I have been coming to Santa Monica Lexus for 5 years! Thanks so much. More

Excellent service. Everyone helpful and I was kept appraised on the timing of my service. I would recommend Lexus Santa Monica to everyone. .Thank you. service. Everyone helpful and I was kept appraised on the timing of my service. I would recommend Lexus Santa Monica to everyone. .Thank you. More