Lexus Santa Monica - Service Center

Great Richard Doherty was responsive and professional. The work was timely and everything was excellent. I’ve been coming for years and recommend it witho Richard Doherty was responsive and professional. The work was timely and everything was excellent. I’ve been coming for years and recommend it without reserve. More

It Was Easy George Morales was excellent! As was the man at the parts department, the cashier, and the woman who retrieved my car. More words are not necessarily George Morales was excellent! As was the man at the parts department, the cashier, and the woman who retrieved my car. More words are not necessarily better than fewer. For that reason I might not take the survey again. True of the title as well. More

Perfect From the moment I drove up to the moment I left this Lexus dealership and David the service manager were friendly and professional..I would recommend From the moment I drove up to the moment I left this Lexus dealership and David the service manager were friendly and professional..I would recommend this Lexus dealership to anybody More

Great Expedience!! Thank you Richard Doherty!!. I had a great experience at Lexus Santa Monica and I also appreciate that you were able to service my car, despite the fa Thank you Richard Doherty!!. I had a great experience at Lexus Santa Monica and I also appreciate that you were able to service my car, despite the fact that I didn't have an appointment. You demonstrated a great professionalism! Thank you very much again, Doina Tanasescu, MD More

maintence visit I called for an appointment and was told I could come in that day. So I did!! I met Adrianne for the first time. She answered all my questions, was p I called for an appointment and was told I could come in that day. So I did!! I met Adrianne for the first time. She answered all my questions, was personal and efficient, and very pleasant to deal with. My car was completed sooner than I expected and very clean which I greatly appreciated. More

Problems solved I had my 30k Maintence plus I paid for an interior clean. Unfortunately I also had a nail in my tire. After four days my car was ready however there w I had my 30k Maintence plus I paid for an interior clean. Unfortunately I also had a nail in my tire. After four days my car was ready however there was a scratch in my car. They took my car back and fixed the issue. Everyone was friendly and caring. Greatly appreciate Patrick’s efforts ! You made a difference! More

Robert Doherty He took great car of my car. He was very helpful and kept me up to date on what was going on with my car. He took great car of my car. He was very helpful and kept me up to date on what was going on with my car. More

Service Quality Excellent service. Tim Nelson is a credit to your organization, as is your staff. My visits are consistently pleasant, relaxing, stress free, inf Excellent service. Tim Nelson is a credit to your organization, as is your staff. My visits are consistently pleasant, relaxing, stress free, informative and timely. More

friendly and professional Lexus Santa Monica is a very nice and friendly service provider. Staff is professional and knowledgeable . A good service department is key when I p Lexus Santa Monica is a very nice and friendly service provider. Staff is professional and knowledgeable . A good service department is key when I purchase new cars. More

Best Service Ever The service center experience at Lexus Santa Monica is excellent beginning with the phone call to make the appointment! Lorena is fantastic and helpfu The service center experience at Lexus Santa Monica is excellent beginning with the phone call to make the appointment! Lorena is fantastic and helpful on the phone . the attendants who check the car in are immediately present to get the process going and Christopher Young is professional, thoughtful, and so helpful. The cashiers are so organized and efficient and nice. It really is the best service experience I have had in my life when I get to go to Lexus. Thank you! More