Lexus Santa Monica - Service Center

Helpful people, comfortable environment My contact person was Rafael Navarro and he was professional and courteous. Since the car is a Lexus it only needs its regular maintenance. Comfortabl My contact person was Rafael Navarro and he was professional and courteous. Since the car is a Lexus it only needs its regular maintenance. Comfortable waiting room and the work was done in less than the time expected. Thanks! More

Fast and efficiant! Rafael took care of me and the work was done in a timely manner. Great service, thank you!! I would definitely recommend this dealership to friends an Rafael took care of me and the work was done in a timely manner. Great service, thank you!! I would definitely recommend this dealership to friends and family. More

Scheduled Maintenance for Certified Pre-owned 2015 Rx 350 This was a most pleasurable experience. The estimated wait was as described by the service manager with no hassle involved. This is my dealership of This was a most pleasurable experience. The estimated wait was as described by the service manager with no hassle involved. This is my dealership of choice. Both my wife and I had service for our cars on two separate days. More

Everything normal I went in for scheduled maintenance and that's what I got. Got in at 8:30, told the car would be ready at 12:30, but got out at 11:30 even though som I went in for scheduled maintenance and that's what I got. Got in at 8:30, told the car would be ready at 12:30, but got out at 11:30 even though some unplanned, but necessary, brake work was added. More

Quick service Ray James was a pleasure to work with! He was friendly and knowledgeable. He gave me an estimated time when my car would be finished Willick is exactl Ray James was a pleasure to work with! He was friendly and knowledgeable. He gave me an estimated time when my car would be finished Willick is exactly when he called. I have dreaded my service appointments in the past with Mercedes, but this was extremely pleasant! More

Gerat timely service Ray James was so kind and thorough with my service order. He kept me updated as they did the work and took really good care of me from start to finis Ray James was so kind and thorough with my service order. He kept me updated as they did the work and took really good care of me from start to finish. Grateful for his stellar professionalism. More

Everything was perfectly handled-----thank you soooo much! I needed new tires and they took great care of getting the job done properly! This dealership and service center is fantastic and I have been going I needed new tires and they took great care of getting the job done properly! This dealership and service center is fantastic and I have been going to the service place for many years! Again, thank you sooooo much! More

LEXUS SANTA MONICA/David Cuevas The Lexus 300H I bought at LEXUS SANTA MONICA is by far the best vehicle I have ever owned! 35-40mph is not just hype -- I routinely get that mileage The Lexus 300H I bought at LEXUS SANTA MONICA is by far the best vehicle I have ever owned! 35-40mph is not just hype -- I routinely get that mileage with mixed city/highway driving in Los Angeles. And the dealership is every bit as good as the car -- more importantly, the service dealer -- David Cuevas, made the whole experience of my 30,000 mile, routine maintenance check up fast, thorough, and easy to understand. The perfect follow up to Neal Greene, who sold me on the car some 3 years ago. More

Be sure to find people you like! The customer service at Lexus Santa Monica is pretty typical of any dealership. It takes a while before you find the people that you like but if you’r The customer service at Lexus Santa Monica is pretty typical of any dealership. It takes a while before you find the people that you like but if you’re not found of anybody make sure to avoid him/her and give the others a chance. There are some great ones and some not so great. More

Friendly and efficient Everyone encountered from the time I drove into the service center was courteous and helpful. Patrick kept me posted on the progress of the visit. Wor Everyone encountered from the time I drove into the service center was courteous and helpful. Patrick kept me posted on the progress of the visit. Work was done in the time promised. More