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821 Reviews of Lexus Santa Monica - Service Center
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April 25, 2018
Patrick Levenson_Lexus Santa Monica Service Patrick Levenson sets the standard for all others in the automotive service business to follow, in my opinion. I always ask Patrick to oversee my Patrick Levenson sets the standard for all others in the automotive service business to follow, in my opinion. I always ask Patrick to oversee my car's service at Lexus Santa Monica because I know that I will ultimately drive away feeling that all necessary repairs were done at a reasonable price and that he will make sure that I am made aware of any maintenance that will need to be done in the future. Patrick is always professional, efficient, polite, friendly, cost-conscious, attentive, and intelligent. More often that not, the final bill is at or below his estimate, and he has my car ready at or before the time I need to pick it up. Overall, Mr. Levenson has earned my trust--and he did that during the very first appointment. Simply put, I continue to take my 2008 IS 250 to Lexus Santa Monica Service Center for one reason: Patrick Levenson. More
by Rich90025
Employees Worked With
Patrick Levenson
April 25, 2018
Great! Everyone was very nice, helpful and professional! I went for standard service 45-50,000 mile check up. Service was suppose to be minor but ended up be Everyone was very nice, helpful and professional! I went for standard service 45-50,000 mile check up. Service was suppose to be minor but ended up being more because I needed new tires. Moses the tire guy helped me select the best deal. Thanks Lexus! More
by Ann
Employees Worked With
Patrick Levenson
April 24, 2018
Great service experience Everyone courteous and efficient. Adriane Marmolejo had me checked in quickly, arranged my loaner and had me out the door and on my way to work in aro Everyone courteous and efficient. Adriane Marmolejo had me checked in quickly, arranged my loaner and had me out the door and on my way to work in around ten minutes. When they needed to order a part to complete the service, she called and told me to keep the loaner overnight and took care of everything. More
by happy1
Employees Worked With
Adriane Marmolejo
April 23, 2018
great service but need to fix check in process Sam was an excellent service provider but I had to wait 25 minutes at check in even though I had an appointment. I have never had to wait before like Sam was an excellent service provider but I had to wait 25 minutes at check in even though I had an appointment. I have never had to wait before like this. It was not Sam's fault at all and he did a great job More
by Kim
Employees Worked With
Sam Healy (I think that was his last name)
April 23, 2018
Service advisor Patrick levenson is always great! Patrick at Santa Monica Lexus service is always on it! Great guy gets stuff done fast and keeps you posted on any issues Got me a loaner car proce Patrick at Santa Monica Lexus service is always on it! Great guy gets stuff done fast and keeps you posted on any issues Got me a loaner car process was very easy and quick More
by Date2388
Employees Worked With
Patrick levenson
April 23, 2018
Top notch Dealership Lexus Santa Monica provides excellent car service and, in addition, is punctual, accommodating and friendly. They offer a loaner car if the wait is m Lexus Santa Monica provides excellent car service and, in addition, is punctual, accommodating and friendly. They offer a loaner car if the wait is more than convenient, which I greatly appreciate. More
by foxsmith
Employees Worked With
Patrick Levenson
April 21, 2018
Service good. Loaner policy excellent. Getting loaner took 15minutes and gettingvcar after service took 10 minutes. Both could have been faster. Car ready good. Loaner policy excellent. Getting loaner took 15minutes and gettingvcar after service took 10 minutes. Both could have been faster. Car ready when promised. More
by Rednrck
Employees Worked With
Amando
April 20, 2018
Professional and fast! I have nothing but great things to say about Lexus Santa Monica and Jay LaPlante. From the second I drove into the service area until I left it was a I have nothing but great things to say about Lexus Santa Monica and Jay LaPlante. From the second I drove into the service area until I left it was a great experience. Thank you!!! More
by Justinlee
Employees Worked With
Jay LaPlante
April 20, 2018
Great Service Been using Santa Monica Lexus for service of 2 Lexus’ we own. Always great friendly, helpful and efficient. Loaner cars are almost alwYs available. Been using Santa Monica Lexus for service of 2 Lexus’ we own. Always great friendly, helpful and efficient. Loaner cars are almost alwYs available. This is a big plus. More
by 1calgal
Employees Worked With
Rafael Navarro
April 19, 2018
This is a review about the service department only! I had a VERY unpleasant beginning with this current lease and the sales department. Too overwhelming to to revisit but suffice it to say I had decide I had a VERY unpleasant beginning with this current lease and the sales department. Too overwhelming to to revisit but suffice it to say I had decided this was going to be my last Lexus. Then I met Sam Neal in the service department and everything changed. He was the complete opposite from those in sales. This is the guy I would want working for me. Sam is SUPERIOR! More
by Mleonard
Employees Worked With
Sam Neal
