Lexus Santa Monica - Service Center

I WAS NOT HAPPY WITH RESULTS 6 MO AGO service manager very nice - I thought the oil change very expensive -I will only bring in car once a yeAR AS I DRIVE 6K PER ANN service manager very nice - I thought the oil change very expensive -I will only bring in car once a yeAR AS I DRIVE 6K PER ANNUM . LAST TIME I BROUGHT IN NO FILL UP OF WINDOW SPRAY I THOUGHT VERY SLOPPY!! EVERY THING SEEMS GOOD THIS TIME More

Easy and efficient Effortless getting it serviced. Reliable and dependable. A little too many recommendations of other things to do beyond the 70,000 mile service. Go Effortless getting it serviced. Reliable and dependable. A little too many recommendations of other things to do beyond the 70,000 mile service. Got too expensive to to all the work suggested. More

Terrific people They always go the extra mile. Each of them is personable and very competent. They're quick to respond and quick to get the job done. They always go the extra mile. Each of them is personable and very competent. They're quick to respond and quick to get the job done. More

High-level Customer Service We visited the service department for the first time on October 18, 2019. We purchased a 2018 CPO vehicle 6 months ago, and we were bringing it in for We visited the service department for the first time on October 18, 2019. We purchased a 2018 CPO vehicle 6 months ago, and we were bringing it in for service. We were promptly greeted by service representative Arsany Kamel. He made the experience pleasant and smooth. Mr. Kamel ordered a LYFT ride for my husband, as he had a doctor's visit nearby. I was happy to wait in the service area, surrounded by comfortable chairs, water, tea, and chocolate chip cookies. Mr. Kamel checked in on me before his lunch break and advised me to speak to another representative when my husband needed a return ride. The return ride was arranged by another very pleasant representative. I appreciated Mr. Kamel's helpful courtesy. Since we have only driven @ 2,000 miles in the car, the standard minor service was fine. My only minor grumble is that the loud noise of the television was an annoyance. Perhaps placing the television on Mute or piping in soothing, beautiful classical music (note, not opera!) would add to the pleasant, luxurious ambiance. The car was ready in @ 2.5 hours, and I was grateful for the complimentary car wash. Once again, a pleasant service experience. More

the service as always was great and thanks for the gas service as always was great. This time I can because of a recall. and then I was given a tank of gas.I did not expect that surprise. Thank you service as always was great. This time I can because of a recall. and then I was given a tank of gas.I did not expect that surprise. Thank you More

Great Service Visit Brought my car in for scheduled maintenance and my new Service Advisor, Tim Nelson, was terrific. The work was done in a timely fashion as always. I Brought my car in for scheduled maintenance and my new Service Advisor, Tim Nelson, was terrific. The work was done in a timely fashion as always. I have been bringing my vehicle to Santa Monica Lexus Service since the day I purchased it. Wouldn't trust my vehicle with anyone else! More