Lexus Santa Monica - Service Center

Consistently pleasant experience. This was my second service experience with Lexus Santa Monica, both have been very pleasant. The service advisor, Christopher Young, was courteous and This was my second service experience with Lexus Santa Monica, both have been very pleasant. The service advisor, Christopher Young, was courteous and professional. The work was done quickly and the car washed before delivery. The waiting area is comfortable and the coffee was great. I am a happy customer. More

Another great experience at Lexus Santa Monica Services I’ve been in the Santa Monica location of Lexus for our car’s service maintenance. This is my 3rd time and as always a great experience, this time wit I’ve been in the Santa Monica location of Lexus for our car’s service maintenance. This is my 3rd time and as always a great experience, this time with David Cuevas. The servie maintenance took almost 2 hours, but I waited in the lounge where there’s coffee, tea, water, cookies and some snacks. There’s a TV too so you wont get bored. You can make friends too with other customers. Also, my car got washed too. Thank you so much David and Lexus Santa Monica. More

Very good service by Patrick. Took care of everything. Good, fast service. Car runs like a top after the latest service. New tires at a great price, too. Only complaints are that the air filter was not ch Good, fast service. Car runs like a top after the latest service. New tires at a great price, too. Only complaints are that the air filter was not changed or replaced, only wiped clean. Trunk was disheleved and not vacuumed clean. Small stuff, for sure. Interesting thing happened. I lost a pair of earrings some time ago and one turned up during cleaning at the dealership. The single earring was placed in the cup holder. I was thrilled to see it. I can mean that the second one is somewhere in the car. If I knew where it was found I might find it. I contacted the dealership but it was not possible to find out who vacuumed the car. So, I am looking everywhere in the car and remain hopeful. I really missed those earrings! So glad I have one. More

Knowledgeable, professional, courteous, and competent. Service team was the best I've ever seen. I will definitely return and request for Patrick to be my service advisor when I return. Service team was the best I've ever seen. I will definitely return and request for Patrick to be my service advisor when I return. More

Great Experience Patrick was very attentive and helpful. I will definitely return and request for Patrick to be my service advisor again when I return to Santa Monica Patrick was very attentive and helpful. I will definitely return and request for Patrick to be my service advisor again when I return to Santa Monica Lexus. More

Amazing Service!!! Patrick Levenson is amazing! He is nice, trustworthy and explains everything that needs to be done to my car. I have referred him to all of my frie Patrick Levenson is amazing! He is nice, trustworthy and explains everything that needs to be done to my car. I have referred him to all of my friends! More

5000 mile check up this was my first service and i received many calls, texts, etc. to remind me that i was due. i waited a bit longer than usual to get my loaner car f this was my first service and i received many calls, texts, etc. to remind me that i was due. i waited a bit longer than usual to get my loaner car for the day but they must have been busy. they told me they only had GX's avail for loaners which i wasn't thrilled about because they are so huge. i asked a few times and they came up with an NX200 which is what I drive so that was great. It's such a great luxury to have a loaner. Car was ready exactly when promised and all went very smoothly as usual. I always buy Lexus because the customer service is always extraordinary. Service was complimentary. More

30,000 mile check-up Thank you Ray James My 30,000 mile check-up was fast, efficient, no cost, questions answered and the loaner car worked out quite well. In fact, whe Thank you Ray James My 30,000 mile check-up was fast, efficient, no cost, questions answered and the loaner car worked out quite well. In fact, when my lease is up, I will be ready to hop into another Lexus More

A pleasure doing business with you Sam Neal, my service consultant, was pleasant, professional, and knowledgeable. He made my trip to Lexus of Santa Monica an enjoyable one with his exc Sam Neal, my service consultant, was pleasant, professional, and knowledgeable. He made my trip to Lexus of Santa Monica an enjoyable one with his excellent customer service. The service dept. also did a good job in servicing my car. I appreciated acceptance of my coupons, the delicious coffee and bagel, and the very comfortable waiting area. More

Outstanding service At SM Lexus Patrick Levenson took care of my 6 mo. service and all went extremely well All on time got a loaner car, no charge and they finished the service befor Patrick Levenson took care of my 6 mo. service and all went extremely well All on time got a loaner car, no charge and they finished the service before noon Excellent service and no delays and all handled as soon as possible. More