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821 Reviews of Lexus Santa Monica - Service Center
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March 29, 2018
A great experience at Santa Monica Lexus I am a 12+ year client and have appreciated many different Service representatives. Adriane Marmoleo was exceptional and excellent with her knowledge I am a 12+ year client and have appreciated many different Service representatives. Adriane Marmoleo was exceptional and excellent with her knowledge, thoughtfulness and kindness. Larry Payne Ph.D. More
by Larry 123
Employees Worked With
Adriane Marmoleo
March 28, 2018
15K Service Sam was polite and professional. Getting a loaner car was easy. Always a pleasure going to Lexus for service. Would recommend Lexus Santa Monica to Sam was polite and professional. Getting a loaner car was easy. Always a pleasure going to Lexus for service. Would recommend Lexus Santa Monica to friends. More
by Juli42009
Employees Worked With
Sam
March 26, 2018
Experience at dealership I was very pleased with the professional and courteous treatment which I received at the service department on Wednesday, March 21. I was very pleased with the professional and courteous treatment which I received at the service department on Wednesday, March 21. It is very convenient to have a waiting room with food and comfortable chairs! More
by Mkb
Employees Worked With
Enrique Carvajal
March 25, 2018
Timely, Friendly Service I pass at least 3 Lexus dealerships and drive 50+ miles each way to take my ES 350 to this dealership and Tim Nelson in Service. For me it's all abou I pass at least 3 Lexus dealerships and drive 50+ miles each way to take my ES 350 to this dealership and Tim Nelson in Service. For me it's all about trust and value and Tim and this dealership have that for me and proven it over 9+ years of working with them. Can't say that about the more convenient dealerships along the way. More
by jack11
Employees Worked With
Tim Nelson
March 25, 2018
Superior Ray is the best. Positive attitude. He has a of be of service attitude. Great follow-up. He does what he says he will do. Ray is the best. Positive attitude. He has a of be of service attitude. Great follow-up. He does what he says he will do. More
by Zues
Employees Worked With
Ray James
March 23, 2018
Great service. Waiting area needs a re-think I'm now on my 4th Lexus and have had service done at both Lexus SM and Keyes for years. While Lexus SM is very convenient and has great service, I'm o I'm now on my 4th Lexus and have had service done at both Lexus SM and Keyes for years. While Lexus SM is very convenient and has great service, I'm often uncomfortable in the waiting area. As far as comfort, it's fine. I've been to fancier waiting areas with more amenities. But, it's the fact that I'm forced to sit in front of a television playing Fox News that makes me want to get out of there as soon as possible. I'm sure I could ask the front desk to change the channel, but the fact that this is the default tv station for a dealership in SM (and has been for years) tells me that someone there at the dealership is tone-deaf to where they're located and their target audience. Even if the dealership was in Kansas, I'd suggest default programming be put to something less offensive. More
by A Cohen
Employees Worked With
George Morales
March 23, 2018
Attentive Service I always receive attentive service, tailored to my needs. I feel they are honest and helpful and don't recommend unnecessary work. I feel confident I always receive attentive service, tailored to my needs. I feel they are honest and helpful and don't recommend unnecessary work. I feel confident that my care is well care for. More
by Mimimama
Employees Worked With
Patrick Levenson
March 22, 2018
Efficient considerate and very pleasant I had an appointment for window tinting. I was greeted and my car was taken as soon as I arrived. As I waited, more than once I was approached by st I had an appointment for window tinting. I was greeted and my car was taken as soon as I arrived. As I waited, more than once I was approached by staff asking if I needed anything and if I had been taken care of. The work was done in less time than the time estimate I was given. I had some questions about the car’s features and they were answered. I never felt rushed — I felt that the staff wanted me to have all my questions answered. Everyone was friendly and helpful. I was told to be sure to call or come by if I needed any help with the car’s features. I felt like it was a priority for the dealer to have me happy and satisfied. And I was!! More
by AnteeB
Employees Worked With
Tony, Oscar Romero, Bob Uchida
March 22, 2018
Replace battery I always receive excellent service!! Tim Nelson is a superb service advisor!! Usually wait for my car - the time for my current service was excellen I always receive excellent service!! Tim Nelson is a superb service advisor!! Usually wait for my car - the time for my current service was excellent!! More
by carguy,pattyd
Employees Worked With
Tim Nelson
March 21, 2018
Summary of service Lexus Santa Monica has been servicing my cars for many years. Ray James was very nice and thorough- a pleasure to deal with. I also know that Feivu Lexus Santa Monica has been servicing my cars for many years. Ray James was very nice and thorough- a pleasure to deal with. I also know that Feivu is there if I need him. More
by jerryrosin
Employees Worked With
Ray James
