Lexus Santa Monica - Service Center

Excellent service- professionalism and welcoming experience I was very pleased with the service at Lexus Santa Monica. Patrick Levenson was extremely professional and kind. He went extra-miles to help me get th I was very pleased with the service at Lexus Santa Monica. Patrick Levenson was extremely professional and kind. He went extra-miles to help me get the best service possible in the most timely manner so that it would not disturb my busy schedule. I have been a client of Lexus Santa Monica for almost 10 years and will certainly continue going there for all my car maitenance needs or repair. It is a 5-star experience each time! The cookies and coffee are delicious, by the way... More

Super Rafael Navarro was super: work estimate was accurate, price estimate was accurate, delivery time was accurate; I could not have had a more professiona Rafael Navarro was super: work estimate was accurate, price estimate was accurate, delivery time was accurate; I could not have had a more professional experience. More

Great experience From my service advisor, Adriane Marmolejo, to the cashier ladies and the telephone operator, all were attentive, friendly, provided excellent service From my service advisor, Adriane Marmolejo, to the cashier ladies and the telephone operator, all were attentive, friendly, provided excellent service and listened to my requests. More

Lexus Santa Monica is by far the BEST service center! I have been to several different Lexus Service Centers and non of them compare to Lexus Santa Monica! I drive all the way from Redondo Beach to get my I have been to several different Lexus Service Centers and non of them compare to Lexus Santa Monica! I drive all the way from Redondo Beach to get my car taken care of. Thanks Ray James, you are awesome! More

They made good Patrick Levenson was my service advisor. My tire pressure sensor was broken during routine maintenance. I told Patrick that my sensor was not workin Patrick Levenson was my service advisor. My tire pressure sensor was broken during routine maintenance. I told Patrick that my sensor was not working when I got my car back. He got my sensor fixed after getting his manager's approval at no extra charge. Thanks for taking care of it. More

Jay James is great! I go far from my house to the SM Lexus where Ray James is, when I have a Lexus dealer within walking distance of where I live. Ray always takes care o I go far from my house to the SM Lexus where Ray James is, when I have a Lexus dealer within walking distance of where I live. Ray always takes care of things and he can be TOTALLY trusted. I never ever feel like he is pushing me to do anything that is not necessary. That is very important to me. More

Patrick Levenson Patrick promised me a certain time and he delivered. The car was returned to me clean and ready to go. In addition, I was provided a rental car at no Patrick promised me a certain time and he delivered. The car was returned to me clean and ready to go. In addition, I was provided a rental car at no cost. More

THE BEST SERVICE! Patrick Levenson was the service rep that assisted me. He may be new as I don't see his name on the list of employees, but he's definitely a keeper. Patrick Levenson was the service rep that assisted me. He may be new as I don't see his name on the list of employees, but he's definitely a keeper. He gave me the excellent service and follow-through I expect from Lexus. In fact, employees like Patrick and the Lexus Service Center are why I will lease another Lexus when my lease runs out. Patrick represents the best of the legendary Lexus service! Thank you Patrick. More

Service rep. Tim N. Tim is the most knowledgeable and helpful service rep I had every come across, with the utmost customer service quality’s one can find in a person. Tim is the most knowledgeable and helpful service rep I had every come across, with the utmost customer service quality’s one can find in a person. Thanks to Tim, my experience was pleasant and effortless. More

Service Center George Morales was my rep this time for a regular service/maintenance visit to Lexus Santa Monica. Very professional. In and out in minimum time. George Morales was my rep this time for a regular service/maintenance visit to Lexus Santa Monica. Very professional. In and out in minimum time. More