Lexus Santa Monica - Service Center

Happy with service Patrick Levenson was my service advisor and he was excellent in communicating with me. my car was ready as promised and all work was done properly. Patrick Levenson was my service advisor and he was excellent in communicating with me. my car was ready as promised and all work was done properly. More

Glad I chose Lexus of Santa Monica I am a first time Lexus owner and wanted to have my just purchased 2015 RX350 checked over. I first called the Lexus dealer in Beverly Hills because I am a first time Lexus owner and wanted to have my just purchased 2015 RX350 checked over. I first called the Lexus dealer in Beverly Hills because they were closer to my home and office. After a very confusing and not-terribly-friendly conversation with them, I decided to give Lexus Santa Monica a call. I'm glad I did. Your staff was courteous, Miguel was very helpful, and while the wait took longer than I would have liked (hence four not five stars), I enjoyed your comfortable waiting area and refreshments! More

Awesome Easy to make an appointment, everyone is curtious, repairs are quick, they offer a shuttle service or loaner car and the snacks are the added bonus. Easy to make an appointment, everyone is curtious, repairs are quick, they offer a shuttle service or loaner car and the snacks are the added bonus. Fantastic service!!! More

Great Service Support Adrian Marmolejo was a great help and went the extra mile to make sure that my repair was covered under my warranty. This saved me over $1600!!! I r Adrian Marmolejo was a great help and went the extra mile to make sure that my repair was covered under my warranty. This saved me over $1600!!! I really appreciated the support and follow up. More

Very friendly and efficient Every was very easy and efficient from making the appointment online, to dropping the car off, work being done on time and picking up. Thank you for Every was very easy and efficient from making the appointment online, to dropping the car off, work being done on time and picking up. Thank you for great service! More

Always courteous and they get the job done! George was courteous and he got the job done at the time when he said it would be done. I've always had good service at this dealership. Very satisf George was courteous and he got the job done at the time when he said it would be done. I've always had good service at this dealership. Very satisfied. More

No stress, no strain Patrick Levenson was attentive and efficient in setting up the repair. I was to wait 1.5 hours for the work to be finished. the waiting lounge is ple Patrick Levenson was attentive and efficient in setting up the repair. I was to wait 1.5 hours for the work to be finished. the waiting lounge is pleasant, and TV, warm choc-chip cookies, popcorn and various coffees are offered to make it a comfortable experience. More

Tim Nelson does a tremendous job! The service experience at Lexus Santa Monica is warm and inviting. I compare other places with my experience at SM Lexus and they don't compare! Tim The service experience at Lexus Santa Monica is warm and inviting. I compare other places with my experience at SM Lexus and they don't compare! Tim Nelson is great service agent. I have been going to him since my car was new. My car is now 10 years old and going strong thanks to Tim and Santa Monica Lexus. Go! You won't be disappointed. More

well done Professional, kept me informed. completed earlier then expected . People in cashier area and on phone excellent . Had car towed at night to drop off Professional, kept me informed. completed earlier then expected . People in cashier area and on phone excellent . Had car towed at night to drop off area per text and telephone instructions. No problem at night or in am. More

Tim Nelson is the Best. Tim Nelson always explains the problem and the best solution. His knowledge of my RX 350 is exceptional and his honesty saves me money. Ev Maguire Tim Nelson always explains the problem and the best solution. His knowledge of my RX 350 is exceptional and his honesty saves me money. Ev Maguire More