Lexus Santa Monica - Service Center

Everything was more than perfect Lexus service associates are so friendly. They make it simple to schedule service and go out of their way to work with your schedule. Traffic was an Lexus service associates are so friendly. They make it simple to schedule service and go out of their way to work with your schedule. Traffic was an issue en route, but one call was all it took to change my appointment 30 minutes. Nice. I was greeted with a smile curbside and the service writer Carlos Pelayo was super quick, professional and respectful of my time. The paperwork was a breeze and while waiting for my great hybrid loaner car I was able to enjoy a wonderful latte and a yummy freshly baked chocolate chip cookie. My car was serviced within the estimated timeframe and delivered pronto when I returned. Plus, it had been washed and looked nearly new! I passed on the fresh cookies on the return visit but enjoyed a second latte...YUM. Lexus gets 5 stars & 2 thumbs up from this customer!! More

Patrick Levenson This past weekend I took my vehicle into the Lexus Santa Monica service center, which was the third time I've been helped by Mr. Patrick Levenson and This past weekend I took my vehicle into the Lexus Santa Monica service center, which was the third time I've been helped by Mr. Patrick Levenson and the second time that I've specifically requested an appointment with him. The reason: he's top notch. Patrick is unique, not just in the auto industry, but in any industry, in my experience--and particularly so in a sales-related business. He actually listens to the issues with which I have a concern regarding my car's performance, he takes the time to review past repairs on my car so that he can advise with informed expertise and specificity, he provides honest and realistic (from my perception) advice regarding timeframes within which repairs should be made, he doesn't attempt to upsell me on needless repairs, and, whether learned or innate, he has an energy about him that is genuine, polite, and refined. Frankly, all of this is refreshing in this day and age. If your Lexus is in need of maintenance and you want to be treated well and treated right, then I highly recommend scheduling an appointment with Patrick Levenson at the Lexus Santa Monica service center. More

came to get a duster Richard Doherty was extremely helpful as he had to contact headquarters for my credit. Thank you so very, very much! I appreciate his help as he has Richard Doherty was extremely helpful as he had to contact headquarters for my credit. Thank you so very, very much! I appreciate his help as he has always been an excellent service employee. More

Service was handled in an expeditious & professional manner. My interaction with Ray James at Santa Monica Lexus Service continues to be a pleasant, professional and expeditious experience. Mr. James is knowled My interaction with Ray James at Santa Monica Lexus Service continues to be a pleasant, professional and expeditious experience. Mr. James is knowledgeable, skillful, amenable, & a true professional. He is an asset to Lexus Santa Monica and/or any organization who was fortunate to have him on their Team. More

The service was wonderful. Everyone went out of their way! Everyone went out of their way to accommodate my needs. I was VERY pleased and impressed! Will consider having my service done in Santa Monica, rath Everyone went out of their way to accommodate my needs. I was VERY pleased and impressed! Will consider having my service done in Santa Monica, rather than Redondo Beach. I'm currently looking to trade in my Lexus for a 2017 ES 300h, , , , , and loved the loan car that they so graciously provided. Would loved to have driven it home. . . . . . . not terribly impressed with your 'deals'! More

Professional, knowledgable, attention to detail Professional, knowledgabe, friendly. A pleasant experience overall. Service rep Adrianne very helpful, knowledgable and friendly and professional. Professional, knowledgabe, friendly. A pleasant experience overall. Service rep Adrianne very helpful, knowledgable and friendly and professional. Very pleasant waiting area with coffee and snacks which is very appreciated, Loaner car helpful - thank you. Other staff also professional and friendly. More

Excellent Service Richard Doherty promised my car would take 2 hours for my 10,000 mile service. It was finished in one and a half hours. I told him I needed help wit Richard Doherty promised my car would take 2 hours for my 10,000 mile service. It was finished in one and a half hours. I told him I needed help with my phone and he said he would have someone there as I picked up my car to fix the problem. And sure, enough. a service person was at my car and fixed the situation. Couldn't want better service. More

Great staff and great servcie I have been bringing my cars here for over 20 years. Its because the staff, the service and the facility are great. Love the loaner car too. YOu ju I have been bringing my cars here for over 20 years. Its because the staff, the service and the facility are great. Love the loaner car too. YOu just make a painful process easy! More

Adriane Marmolejo was very pleasant and knowable. Everything was great, except took too long for car to be brought up after payment process. You want more to make up the 25 word comment. OK I liked Everything was great, except took too long for car to be brought up after payment process. You want more to make up the 25 word comment. OK I liked it better when the cookies were warm. Great new coffee machine. More

Great employees. Thanks Carlos Pelayo for your A+ help. Your caring manner and clear explanations gave me confidence that everything that needed to be done was comple Thanks Carlos Pelayo for your A+ help. Your caring manner and clear explanations gave me confidence that everything that needed to be done was completed perfectly. I will definitely ask for you next time I visit the SM Lexus Service Center. More