Lexus Santa Monica - Service Center

Excellent customer service at Santa Monica Lexus I purchased my car 10 years ago, many persons would not keep their car this long but being retired and not driving as many miles as when I was working I purchased my car 10 years ago, many persons would not keep their car this long but being retired and not driving as many miles as when I was working the car has low mileage. I have received excellent service including replacement of recall items, I tried other dealers for service and was disappointed. I was very surprised to receive a birthday card from my Lexus sales person Paul Pourhashem. More

Fast service and friendly environment. People here really try to help. People attend to my need immediately after arrival both dropoff and pickup. Loaner was easy to pick up and dropoff. People here really try to help. People attend to my need immediately after arrival both dropoff and pickup. Loaner was easy to pick up and dropoff. Thank you. More

Lexus Santa Monica Number One is service! We have been servicing our cars with Lexis of Santa Monica for years. It is always a pleasure from making the appointment to being met promptly by We have been servicing our cars with Lexis of Santa Monica for years. It is always a pleasure from making the appointment to being met promptly by the service specialist (George Morales). I appreciate George taking my information and explaining what needed to be done to my vehicle and then having him follow up if additional work is necessary. I also appreciate the shuttle service when needed to bring me home and pick me up when my car is ready. The waiting area is very comfortable. Coffee is great too! More

Customer Service & Waiting Area Professional & courteous Service Consultant.. Vehicle Service completed . in a timely manner. Comfortable and well furnished waiting area. Sugg Professional & courteous Service Consultant.. Vehicle Service completed . in a timely manner. Comfortable and well furnished waiting area. Suggestions: (1)Add fruit to morning refreshment options. (2) Fox News Channel Television Station not appropriate for public waiting areas. Courteous receptionists and valets. More

Great Service! I had a really good experience with Ray James at SM Lexus Service Center. He listened to the issues I had with my RX 350 and documented them verbatim I had a really good experience with Ray James at SM Lexus Service Center. He listened to the issues I had with my RX 350 and documented them verbatim. He was friendly, thorough and efficient with the status of my car and followed up accordingly. Both issues were fixed within a day. It was also really nice having a loaner car (same model as my own) so that I didn’t have to miss work. I’ve always had excellent service at SM Lexus Service Center…it’s one of the main reasons I’ve stayed loyal with Lexus. More

Routine oil service. It has been a pleasure to take my 2 cars in now for 12 years. The service people have always been courteous, knowledgeable and efficient. The one or It has been a pleasure to take my 2 cars in now for 12 years. The service people have always been courteous, knowledgeable and efficient. The one or two times there was a problem I was made satisfied. Very good to excellent service department. More

Another Great Experience at Santa Monica Lexus service I have been taking my car in for service at Santa Monica Lexus for at least five years now. I have never had a bad experience in all these years. The I have been taking my car in for service at Santa Monica Lexus for at least five years now. I have never had a bad experience in all these years. The service reps and techs are very informative, courteous and helpful. This last experience was no different. I had Oscar Najera as my service rep. He was great! He answered all of my questions. I never felt pressured to speed things up. I needed tires.He quoted me their price and then went online to find the lowest price elsewhere, in which he ended up matching the price. I also needed rear struts. Never felt pressured to buy them at that time. Oscar told me I had some time. I ended up getting the work done the next week. They will never pressure you into getting any work done. They will always break it out into items that can wait awhile and those that need immediate attention. But it's always your decision. Thank you again Oscar! I will be back! Highly Recommend Oscar and the team at Santa Monica Lexus! More

routine service Ray was very helpful and answered questions about future service needs, issues I needed to look out for and made the service experience very pleasant Ray was very helpful and answered questions about future service needs, issues I needed to look out for and made the service experience very pleasant More

Considerate and Efficient The service manager listened to what I had to say and answered any questions. I was notified in a timely manner. Was able to secure a loaner vehicle. The service manager listened to what I had to say and answered any questions. I was notified in a timely manner. Was able to secure a loaner vehicle. I just believe that there should be more of a discount for general Maintenance, that could be done independently. More

Excellent service from Adriane Marmolejo Dear Lexus, I have been a service customer for probably 8-9 years. This is a well-managed service center. Adriane was exceptional in taking car o Dear Lexus, I have been a service customer for probably 8-9 years. This is a well-managed service center. Adriane was exceptional in taking car of my car and me. My car was ready sooner than I expected, Adriane was in appropriate communication and it was done at a cost that matched the estimate. I do not leave "on line" reviews where I have to set up or register an account. I try to keep a light "internet" footprint. Apologies for that. Many thanks for your continuing excellent work. Leslie Ball More