Lexus Santa Monica - Service Center

Simple service I put my Lexus in for a simple service. Told Alex Anaya that I was having trouble with the lift gate. He called me a few hours later to tell me that I I put my Lexus in for a simple service. Told Alex Anaya that I was having trouble with the lift gate. He called me a few hours later to tell me that I needed a new lift gate motor. But it was covered my the warrantee. They didn't have the part and my car would be ready by about 3pm the following day. And would I like to come in a get a loaner car. I did, it was made very easy by everyone I encountered at Lexus of Santa Monica. I was in and out in 15mins. By noon the following day Alex called to tell me my car was ready. I went straight around and dropped the loaner off and picked up my repaired car. That whole process took maybe 15mins. Excellent! Alex came to check on me, make sure I was happy. I felt that he cared, which is a very good thing. More

Great service As always, my service was a pleasant experience. I was in and out with a loaner in 5 minutes and picked up my car and returned the loaner very quickl As always, my service was a pleasant experience. I was in and out with a loaner in 5 minutes and picked up my car and returned the loaner very quickly and easily as well. More

Good experience Sensor was replaced and our service rep was great and communicative and went the extra mile on getting a smoke smell out of the car, which we bought f Sensor was replaced and our service rep was great and communicative and went the extra mile on getting a smoke smell out of the car, which we bought from Lexus, but the sensor is still beeping and will have to bring back in More

Service I come to Santa Monica for good service and because they give me a loaner LEXUS to use. The VAN NUYS SERVICE DEPARTMENT DID NOT GET Good REVIEWS I come to Santa Monica for good service and because they give me a loaner LEXUS to use. The VAN NUYS SERVICE DEPARTMENT DID NOT GET Good REVIEWS More

Very Good Service Patrick Levenson took care of my car service last week. Very professional and courteous. Been going here for over 15 years. I would recommend it to Patrick Levenson took care of my car service last week. Very professional and courteous. Been going here for over 15 years. I would recommend it to anyone who owns a Lexus. More

LexService As usual, waiting for my Lexus to be serviced at Lexus Santa Monica was very relaxing. The atmosphere at this dealership is very friendly and profess As usual, waiting for my Lexus to be serviced at Lexus Santa Monica was very relaxing. The atmosphere at this dealership is very friendly and professional! Worth the drive from Pasadena! More

Tim Nelson is the best I have been going to this service center for 10+ years with TIM NELSON. He is knowledgeable, trustworthy, friendly and kind. He goes above and beyond I have been going to this service center for 10+ years with TIM NELSON. He is knowledgeable, trustworthy, friendly and kind. He goes above and beyond when it comes to helping his clients. I recommend him to all my friends. More

Excellent Service Christopher Young in the Lexus Santa Monica service department was very helpful, knowledgeable and professional. I would recommend him to anyone needi Christopher Young in the Lexus Santa Monica service department was very helpful, knowledgeable and professional. I would recommend him to anyone needing service at Lexus Santa Monica. More

Excellent My service was with George Morales and he was excellent. He was very polite, helpful and knowledgeable.Would definitely recommend him for any service My service was with George Morales and he was excellent. He was very polite, helpful and knowledgeable.Would definitely recommend him for any service your car needs. - Nasser More

Very efficient I would like to commend Alex Anaya on his service for me this week. He was excellent in his professionalism and efficiency and also with a very pers I would like to commend Alex Anaya on his service for me this week. He was excellent in his professionalism and efficiency and also with a very personable manner. He is definitely an employee Lexus should hold on to. More