Lexus Santa Monica - Service Center

Routine service. Yesterday I took my Lexus 450 hybrid in for normal maintenance. I was met by Service Consultant Adriane Marmolejo. She quickly gained all information Yesterday I took my Lexus 450 hybrid in for normal maintenance. I was met by Service Consultant Adriane Marmolejo. She quickly gained all information she needed, arranged for a loaner car and I was on my way. She was efficient and displayed a concern for customer satisfaction. It is Consultants like Adriane which will keep me going back to Santa Monica Lexus. More

Recent Air Bag Recall Thanks for Ray James handling the mix up on the air bag recall. He was very apologetic and understanding of my time. I look forward to returning to th Thanks for Ray James handling the mix up on the air bag recall. He was very apologetic and understanding of my time. I look forward to returning to the dealership when my parts arrive. More

15,000 mile service This is the ninth Lexus I have purchased or leased from Lexus Santa Monica. I presently own three Lexus ES300H vehicles. One for my wife, my daughter This is the ninth Lexus I have purchased or leased from Lexus Santa Monica. I presently own three Lexus ES300H vehicles. One for my wife, my daughter and myself. I keep coming back to this dealership because or the exceptional service they always provide. Christopher Young, my service rep on my last service, was excellent as usual. Lexus had to order some parts for my car and Christopher kept me informed the whole time. He even called me on his day off to keep me updated. I will definitely be purchasing my next Lexus from this dealership. More

Very pleased! Thanks and appreciation to Richard Doherty for his help and service on my new IS.....he has made the experience easy and informative! I'm very happy Thanks and appreciation to Richard Doherty for his help and service on my new IS.....he has made the experience easy and informative! I'm very happy and would recommend this dealer. More

George Morales great George was great and very professional. I would recommend Lexus Santa Monica to my friends for service. They have the parts so we did not have to wa George was great and very professional. I would recommend Lexus Santa Monica to my friends for service. They have the parts so we did not have to wait for another day. More

Great service well Well, let's see, ease of taking a loaner, filled my gas tank, washed my car and they're really nice people. No wonder my wife says our next car will b Well, let's see, ease of taking a loaner, filled my gas tank, washed my car and they're really nice people. No wonder my wife says our next car will be another Lexus. Patrick was great to work with. More

Lexus takes care of loyalty clientele Richard Doherty was quick and efficient in getting my lexus serviced .....and I was able to get a loaner at no charge even though it wasn't included w Richard Doherty was quick and efficient in getting my lexus serviced .....and I was able to get a loaner at no charge even though it wasn't included with this service. Loyalty of 25 years pays off! More

Patrick Leven son took care of my car. Patrick Levenson gave me an appointment range that worked and provided good customer service. However they should fix their computer system so that yo Patrick Levenson gave me an appointment range that worked and provided good customer service. However they should fix their computer system so that you can get a full printout of the specs that were found from the examination from your car. I had to get results verbally and I prefer to have everything in writing as I keep all of my records. More

battery replacement My battery was one year and one day old. Richard Doherty was very helpful in getting the battery replaced. We were never able to discover why the batt My battery was one year and one day old. Richard Doherty was very helpful in getting the battery replaced. We were never able to discover why the battery died. More

Service John Lurch in the Lexus Santa Monica service department was very helpful, knowledgeable and professional. I would recommend him to anyone needing ser John Lurch in the Lexus Santa Monica service department was very helpful, knowledgeable and professional. I would recommend him to anyone needing service at Lexus Santa Monica. More