Lexus Santa Monica - Service Center

First 5,000 mile service i love the service department. Everyone is courteous and the facility is quite pleasant. I live in Encino and drive to Santa Monica to get service bec i love the service department. Everyone is courteous and the facility is quite pleasant. I live in Encino and drive to Santa Monica to get service because that's where I leased my car and my first two routine services are free. More

George Morales is fantastic! I had a great experience working with George Morales during my last service at Lexus Santa Monica Service Center. He is very accommodating in providi I had a great experience working with George Morales during my last service at Lexus Santa Monica Service Center. He is very accommodating in providing information, photos, explanations of services needed and made pick up and drop off a breeze so I could get to work and then home to my family. Thanks for your excellent service, George! More

Love Patrick Levenson!! Everything about my new Lexus CT100H has been a pleasure!! Yesterday, I took it in for my first service/maintenance visit. From the guy who met me a Everything about my new Lexus CT100H has been a pleasure!! Yesterday, I took it in for my first service/maintenance visit. From the guy who met me at the service entrance (don't have his name - he was terrific!) to the service rep, Patrick Levenson, to the young woman who delivered me the car - everyone was top-notch. I was in and out faster than expected - car was gleaming and washed - and everything had been taken care of. Patrick processed me in and out, took care of all the paperwork -- it was a BREEZE!! More

Extremely satisfied I brought my Lexus 350 to fix the airbag problem (recall issue). I was helped by Mr. Christopher Young and his service was excellent. He explained wha I brought my Lexus 350 to fix the airbag problem (recall issue). I was helped by Mr. Christopher Young and his service was excellent. He explained what has to be done, arranged for a shuttle to take me to/from my house, and the car was ready and I was notified, as promised. More

Excellent customer service provided by Christopher Young. Christopher Young provided an excellent service when I brought my car in for maintenance and to check a tire I was not sure if it was damaged or not. Christopher Young provided an excellent service when I brought my car in for maintenance and to check a tire I was not sure if it was damaged or not. He went out of his way to comparison shop prices for a damaged tire that needed replacement. He was an excellent communicator. Thanks Chris for your prompt and excellent service! More

Professional Service I went to Lexus Service Center in Santa Monica about past 10am for the first 5K miles service maintenance of my Lexus Hybrid car. When entered the dri I went to Lexus Service Center in Santa Monica about past 10am for the first 5K miles service maintenance of my Lexus Hybrid car. When entered the driveway I was greeted by the attendant and directed to Douglas Elliott. Douglas asked me to come to their office to do the paperwork. After 5 minutes he asked me to go to the waiting area for some refreshments as the car maintenance will take about 1-2 hours including the car wash. In the waiting area, there are leather couches, there's also a drink bar for coffees, hot choco, teas etc. There's also baked goodies and Planter's peanuts. There is also TV so you wont feel bored. After almost 2 hours, I was approached by Douglas and said that my car is ready, free of charge. Douglas is the guy! He is very cordial! I would recommend him very highly to friends and family. I left happy and content with the service in the Lexus Santa Monica at 11th and Colorado. More

Professional Fast Courteous Richard Doherty greeted us with a smile and was our contact from start to finish. The recall service on our is350 was completed in less time than expe Richard Doherty greeted us with a smile and was our contact from start to finish. The recall service on our is350 was completed in less time than expected. The waiting area was very upscale. Overall I was treated like a VIP, a definite plus if Lexus ownership. More

Christopher Young was great! He was very helpful and very efficient. Contacted me promptly when my car was finished. He was professional and reliable. I will call him again for se He was very helpful and very efficient. Contacted me promptly when my car was finished. He was professional and reliable. I will call him again for service. More

Douglas Elliot 5 star service My experience at LSM was fenomenal. Great service, staff and Mr Elliot provided a truly professional customer experience. I would definitely recommend My experience at LSM was fenomenal. Great service, staff and Mr Elliot provided a truly professional customer experience. I would definitely recommend To all friends and family. More

Douglas Elliott Doug was very friendly and professional. I came to the Lexus service center to have my car checked for what I thought was a problem with the car. Doug Doug was very friendly and professional. I came to the Lexus service center to have my car checked for what I thought was a problem with the car. Doug addressed my concerns and was able to have my car seen by a mechanic for a diagnostic exam. Thankfully my car came back with no issues! Thanks Doug! More