Lexus Santa Monica - Service Center

Simple oil change I scheduled an appointment for an oil change at 7:15am. Told him what I came in for and what price I was given for synthetic oil so everything was goo I scheduled an appointment for an oil change at 7:15am. Told him what I came in for and what price I was given for synthetic oil so everything was good. After he finished all the paperwork, I went to sit in the waiting room, where I had a good view of all the cars coming in for service in the lot. I see my car sitting in the lot thinking someone will eventually get my car to go get the job done. 8am I still see it sitting there so I decided to go to the front desk and asked for the status of my car. Spoke to a lady and she said she'll get the person that was helping me and she also remembered I came in at 7am so she knew I had been there awhile. Couple seconds later, I saw Angel and told him my car is just sitting in the lot and that I had work at 9am. He said "ohh I thought I had sent it in to the shop already" so he rushed out and told a service guy to rush the car into the shop. 30 mins later the car was done. I left the service center at 8:30am. It basically took them 30 mins to do a oil change, but for some reason I was there for over an hour. Business day starts at 7am and 7:15am is the earliest appointment they had available so i booked it thinking i'm the 1st car in so I should be done quick....not what I had thought. More

Awesome I had a 7:00 am appointment for an airbag recall. Oscar Najera promptly came to my car at 7:00 am. A few minutes of paperwork and I was in the shuttle I had a 7:00 am appointment for an airbag recall. Oscar Najera promptly came to my car at 7:00 am. A few minutes of paperwork and I was in the shuttle and on my way to work. I received a call when my car was done, washed and filled with gas. Easy, stress-free service. More

Fantastic Service John Lurch provided me with stellar service at Lexus Santa Monica. I had several concerns and he addressed them with exceptional attentiveness and h John Lurch provided me with stellar service at Lexus Santa Monica. I had several concerns and he addressed them with exceptional attentiveness and helpfulness. I have never had such fine experiences with car service. I love the car and the service is impeccable. More

Excellent Service! I would like to thank my service assistant who made my experience so stress free. Thank you Oscar Najera for your pleasant and knowledgeable help. Y I would like to thank my service assistant who made my experience so stress free. Thank you Oscar Najera for your pleasant and knowledgeable help. Your attention to detail and your explanation of the problems with my car were most helpful!! I look forward to working with you in the future. Barbara B More

Great service Dear Christopher Young, I want you to know how much I appreciate the excellent service you provided on Wednesday, May 27th. Your attention to deta Dear Christopher Young, I want you to know how much I appreciate the excellent service you provided on Wednesday, May 27th. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. I won't hesitate to bring future clients to your dealership and you can be assured that I will ask to be seated in your area, and of course, I will return when my needs maintenance. Satisfied customer, Joyce Miles More

great service thanks Adriane Marmolejo for the great service. much appreciated. on time and under budget. and Victor. i'll be back in the very near future. thanks Adriane Marmolejo for the great service. much appreciated. on time and under budget. and Victor. i'll be back in the very near future. More

Very friendly and professional !I It is a pleasure to deal with exceptional people like Victor Jimenez in the service department who makes it a pleasure to bring my Lexus in for serv It is a pleasure to deal with exceptional people like Victor Jimenez in the service department who makes it a pleasure to bring my Lexus in for service!! Johnny G. More

Friendly and efficient For various reasons (including traffic), I arrived there in a bad mood, but Oscar Najera immediately took charge, and put me in a good mood. He reassu For various reasons (including traffic), I arrived there in a bad mood, but Oscar Najera immediately took charge, and put me in a good mood. He reassured me with his efficiency and friendliness. And they were much speedier in servicing the car than I expected. More

Professional, smooth, efficient. I am very happy to write about Lexus of Santa Monica. I have been using their service department for my Lexus IS 350 for 10 years. In that time they h I am very happy to write about Lexus of Santa Monica. I have been using their service department for my Lexus IS 350 for 10 years. In that time they have always been smiling and helpful. They have also been compassionate and sympathetic. At times things have gone wrong with my car that maybe should not have happened with my low mileage and I have been low on funds. They have listened and worked with me about pricing and have helped me out numerous times. This instills in me a very sincere sense of gratitude for their efforts and cooperation. The customer service people I have had the pleasure of working with over the years are Richard Doherty, Alicia Lynch, Mario Gonzalez, Rafael Navarro, Daniel Cabrera and others I am sorry to say I cannot remember. It is a pleasure to take my car in if you can believe that. Plus my daughter loves the cookies. Thank you so very much Lexus of Santa Monica! More

Friendly, efficient service Ask for Ray James. My most efficient and friendly dealership visit I've experienced anywhere. Provided daily updates. Thank you for taking care busine Ask for Ray James. My most efficient and friendly dealership visit I've experienced anywhere. Provided daily updates. Thank you for taking care business, will return. More