Lexus Santa Monica - Service Center

Professional Service Brought my car to Lexus Santa Monica for airbag recall repair service. Oscar Najera promptly assisted me though the process of updating my vehicle re Brought my car to Lexus Santa Monica for airbag recall repair service. Oscar Najera promptly assisted me though the process of updating my vehicle records, getting me a courtesy car and contacting me when my car was ready for pick up. I was very satisfied with the service I was provided. More

A Class Act From the moment I met Oscar I was treated in a friendly and knowledgeable manner. Oscar explained in great detail the seduce he recommended. He was ab From the moment I met Oscar I was treated in a friendly and knowledgeable manner. Oscar explained in great detail the seduce he recommended. He was able to have all service completed by the end of the day as promised. He is a true genuine professional! More

GREAT SERVICE All of my concerns re my Lexus were addressed and the car is in great shape. My service rep, Patrick Levenson, was very helpful and the car was read All of my concerns re my Lexus were addressed and the car is in great shape. My service rep, Patrick Levenson, was very helpful and the car was ready as promised, More

Air Bag Recall I made an appointment to bring in my car (2007 Lexus ES350) to replace the defective airbag that has been in the news. When I brought my car in to th I made an appointment to bring in my car (2007 Lexus ES350) to replace the defective airbag that has been in the news. When I brought my car in to the Service Department, I explained why I came in. The first representative told me I was not on the appointment list. I thought I would have to go home and the morning would be wasted. Luckily, Richard Doherty from the Service Department came out and rescued me. He went out of his way to check with the parts department and with the mechanics to see if they could squeeze me in. They were able to even get me a free loaner car. Mr. Doherty was very helpful and I appreciate his excellent service. More

Completely Satisfied! I am so impressed with the overall services that I received from LEXUS Santa Monica recently, but I must single out Christopher Young. Chris really we I am so impressed with the overall services that I received from LEXUS Santa Monica recently, but I must single out Christopher Young. Chris really went the extra mile keeping me informed along the way and really made it a pleasant experience. More

20,000 service Staff is wonderful. Waiting for my car to be serviced is pleasant because waiting room is comfortable and pleasing to the eye. I love the coffee and Staff is wonderful. Waiting for my car to be serviced is pleasant because waiting room is comfortable and pleasing to the eye. I love the coffee and snacks More

6 month service George Morales Polite, well informed, professional. Car service completed earlier than expected. I have been going to this dealership for almost 20 George Morales Polite, well informed, professional. Car service completed earlier than expected. I have been going to this dealership for almost 20 years and will continue to do so. More

Excellent customer service by 2 amazing guys ! Angel Vasquez and Moises Davila are an amazing team. I needed tires so these 2 gentlemen made it happen . 2 tires were in stock and 2 had to be ordere Angel Vasquez and Moises Davila are an amazing team. I needed tires so these 2 gentlemen made it happen . 2 tires were in stock and 2 had to be ordered . Angel got me a loaner and my car was ready the next morning . It was such a seamless process . Thank you guys for being so patient with me and getting me in and out quickly . You have a customer for life ! More

Excellent employee Adriane Marmolejo, my service advisor took great care of my CT200h, immediately detected a problem I wasn't aware of. Her friendliness and easy goin Adriane Marmolejo, my service advisor took great care of my CT200h, immediately detected a problem I wasn't aware of. Her friendliness and easy going personality helped me during the waiting time. More

Had no appointment as this was an emergency. Looked for Angel Vasquez who helped us several times in the past. Told him we heard a raspy, rattling noise coming from the tail exhaust pipe (?). In Looked for Angel Vasquez who helped us several times in the past. Told him we heard a raspy, rattling noise coming from the tail exhaust pipe (?). In just an hour and a half, the problem was solved. We were so happy and satisfied. Great job Angel! Keep on! More