Lexus Santa Monica - Service Center

Outstanding Experience Ray James was my Service Adviser and he was extremely courteous, thorough....a true professional. It's an experience like this one is why I've been a Ray James was my Service Adviser and he was extremely courteous, thorough....a true professional. It's an experience like this one is why I've been a Santa Monica Lexus customer for over 15 years. More

Simply the best I was assisted by Ray James. He moved me through the process with ease and speed. I was in and out with my car looking like new. I highly recommend I was assisted by Ray James. He moved me through the process with ease and speed. I was in and out with my car looking like new. I highly recommend Ray and Lexus Santa Monica. More

Angel is the best! Every time that we have had an issue with our Lexus, I call or text Angel and know that he will get things handled. His customer service is top notch. Every time that we have had an issue with our Lexus, I call or text Angel and know that he will get things handled. His customer service is top notch. So much so, that my husband who drives a Mercedes gets so mad that the customer.service with Lexus and especially Angel is so superior to that of Mercedes. He is seriously looking at his next car to be a Lexus. Keep up the excellent customer service - it truly matters. Laura More

OUTSTANDING John Lurch picked up the pace to see my car got properly repaired so I could pass a smog test. He was excellent and very attentive to see the job was John Lurch picked up the pace to see my car got properly repaired so I could pass a smog test. He was excellent and very attentive to see the job was done properly....and I passed the smog test. More

Great service Oscar Najera my service rep and all the employees treated me very well. A shout out to the shuttle driver who took me to my office. I don't know his Oscar Najera my service rep and all the employees treated me very well. A shout out to the shuttle driver who took me to my office. I don't know his name but he has been with SM Lexus about three weeks and used to be a house ;painter. More

Excellent Service!!! My service advisor Ray James was excellent! He made my servicing experience a pleasure and hassel free. I had some issues with my insurance company as My service advisor Ray James was excellent! He made my servicing experience a pleasure and hassel free. I had some issues with my insurance company as far as paying for the services required, however Ray worked with me to get my out of pocket expenses lowered. For everything I requested of him, he eargerly met my expectations and went above and beyond! I am extremely happen with the services I received at Lexus of Santa Monica! This will be my service center from now on! Thanks again Ray James & Victor Jimenez for your assistance. More

Lexus Service It is often scary bringing a car in for service, and even more difficult to trust someone in the industry. I've been dealing with Angel Vasquez since It is often scary bringing a car in for service, and even more difficult to trust someone in the industry. I've been dealing with Angel Vasquez since I've had my Lexus, and he has always been reachable, responsive, and fair, and has earned my trust. I only worry that Mr. Vasquez works too hard! More

Quick Easy Service Adriane Marmolejo was my service advisor at Lexus Santa Monica. I was in and out very quickly. Adriane called me when my car was ready right on time! Adriane Marmolejo was my service advisor at Lexus Santa Monica. I was in and out very quickly. Adriane called me when my car was ready right on time! More

Always very easy to get my car serviced at this dealership I've been going to Santa Monica Lexus for service for many years. It's always very easy. Everyone is very helpful. This last time, Angel Vasquez was m I've been going to Santa Monica Lexus for service for many years. It's always very easy. Everyone is very helpful. This last time, Angel Vasquez was my service advisor. I was in and out in no time. I used to dread having to do any service with my car but Lexus service makes it so much better! More

Dealership andD servicing Servicing depends on the service advisor. Angel Vasquez is the best and the reason I always return to this dealership. He is knowledgible, honest and Servicing depends on the service advisor. Angel Vasquez is the best and the reason I always return to this dealership. He is knowledgible, honest and pleasant to deal with. More