Lexus Santa Monica - Service Center

Trustworthy and wonderful! Patrick Levenson I'll admit it, my knowledge of the intricacies of car maintenance is slim. Working with Patrick has been such a relief, because he is so trustworthy a I'll admit it, my knowledge of the intricacies of car maintenance is slim. Working with Patrick has been such a relief, because he is so trustworthy and I have never felt like I'm being "worked" or hustled to pay for something that's not necessary. My car has had some crazy issues and he has always been helpful, patient, and reliable and worked effortlessly to get me the best deal he could. He's done an amazing job at price matching other places and always is available for my questions. So grateful to be able to take my car to someone I know will get the job done, and done right! Any questions that I had about taking my car elsewhere faded away after the amazing customer service that Patrick provides for his customers! More

Excellent Service Douglas was great from the beginning. He made the whole process easy and texted me to let me know my car was ready. The car was ready when he said it Douglas was great from the beginning. He made the whole process easy and texted me to let me know my car was ready. The car was ready when he said it was going to be. Would definitely recommend these guys. They are great!!! More

Excellent Customer Service Oscar Najera handled my service appointment very professionally. He explained 60k mile maintenance appointment and called immediately when unexpected Oscar Najera handled my service appointment very professionally. He explained 60k mile maintenance appointment and called immediately when unexpected issues were identified. He could not have been more helpful. Excellent customer service. More

Great TLC for my older Lexus Worked with Joe Broytman who was great. He was honest with me about what needed attention now, what we had a little time for, and how we can best keep Worked with Joe Broytman who was great. He was honest with me about what needed attention now, what we had a little time for, and how we can best keep our older Lexus in tip top shape. Many thanks! More

Excellent Service Today I had my first service at this dealer and Oscar Najera made me feel so welcomed! Oscar and the other staff members was courteous and delivered Today I had my first service at this dealer and Oscar Najera made me feel so welcomed! Oscar and the other staff members was courteous and delivered as promised. Thank you. More

Problem solved Got a torn tire when I experienced a pothole. Know I got I was just about ready for a maintenance check I barely got myself to Santa Monica Lexus at Got a torn tire when I experienced a pothole. Know I got I was just about ready for a maintenance check I barely got myself to Santa Monica Lexus at about 1:30PM. Angel Vasquez was my service consultant and he was terrific.....got my service going and provided me with a loaner in a matter of minutes. Called me late in the day to tell me the car would be ready first thing the next morning. In, out, and fixed perfectly in less than 24 hours.....I am happy! More

Always excellent John Lurch was knowledgeable, courteous and caring. One of the best over my 15 years of working with Lexus of Santa Monica Larry Payne Ph.D. John Lurch was knowledgeable, courteous and caring. One of the best over my 15 years of working with Lexus of Santa Monica Larry Payne Ph.D. More

Lexus 80k service excellent service John Lurch at Santa Monica Lexus was great and I really really appreciated his doing a quick fix with the fuse replacements, despite the fact that I John Lurch at Santa Monica Lexus was great and I really really appreciated his doing a quick fix with the fuse replacements, despite the fact that I forgot to mention first thing when dropping off the car. He was very conscientious in making sure that everything was done correctly. More

Douglas Elliott...the KING of Customer Service Went in for a routine 5,000 mile service on my CT 2000 and Doug made me feel like I was bringing my Ferrari in! Treated me like he was really interes Went in for a routine 5,000 mile service on my CT 2000 and Doug made me feel like I was bringing my Ferrari in! Treated me like he was really interested in my satisfaction. Thanks, Doug! More

Best Service in Los Angeles I have taken cars to several dealer service centers in Los Angeles and Lexus Santa Monica wins hands down. Angel Vasquez is the best adviser I have ev I have taken cars to several dealer service centers in Los Angeles and Lexus Santa Monica wins hands down. Angel Vasquez is the best adviser I have ever had; efficient and professional ; no surprises. More