Lexus Santa Monica - Service Center

Great Service and Attention Ray James was very helpful and professional in all respects. He kept me fully informed regarding some suggested service matters which were found and o Ray James was very helpful and professional in all respects. He kept me fully informed regarding some suggested service matters which were found and on the status of the service being performed. He is very easy to talk to and listens well. More

40,000 miles Service Angel Vasquez provided me with excellent service. Because of his knowledge, experience and enthiusiam made me very comfortable and welcomed!! I wil Angel Vasquez provided me with excellent service. Because of his knowledge, experience and enthiusiam made me very comfortable and welcomed!! I will recommend him greatly!! And I can't wait for my next service!! More

Excellent service The service was excellent, my sales person Keinya Snow went out of her way to get a really good deal on my car. She provide me all the information I n The service was excellent, my sales person Keinya Snow went out of her way to get a really good deal on my car. She provide me all the information I needed, in person, by phone call and by text. The process of buying a car was smooth. Thank you! More

Always excellent My service is always top notch here. The guys are always extremely helpful and explain everything really well to me. Ray James was awesome taking care My service is always top notch here. The guys are always extremely helpful and explain everything really well to me. Ray James was awesome taking care of me yesterday for a big service job. I won't ever go anywhere else. More

2nd Maintenance Service and Checkup I had a very pleasant experience this time around at Lexus Service of Santa Monica. My first experience was not so great, as I had to wait 3 hours and I had a very pleasant experience this time around at Lexus Service of Santa Monica. My first experience was not so great, as I had to wait 3 hours and they lost my keys during the process. It was a mess... Not surprisingly, they never sent me any kind of survey or review about their services for that day. Most recently, I went back for my second scheduled maintenance, and on this day Angel Vasquez greeted me with a friendly and professional attitude. He was able to get my service done, tire pressure checked, and car washed in about an hour. I was definitely impressed! I haven't had any problems with my car since, and I will be coming back in the future. I just wish all the service reps were as good as he was. More

lexus service doug elliot made service experience smooth and easy. everyone was very friendly and accomodating, from loaner car, to check out, to car drop off, it w doug elliot made service experience smooth and easy. everyone was very friendly and accomodating, from loaner car, to check out, to car drop off, it was very efficient. More

Excellent customer service here! Very accommodating and attentive. Adriane Marmalejo is a great service rep. The tire match option is really nice. One thing this company needs to do i Very accommodating and attentive. Adriane Marmalejo is a great service rep. The tire match option is really nice. One thing this company needs to do is free service for leases for full lease. Other luxury dealers do it and I am considering a different brand of car in the future for this reason More

Great service at SM Lexus I've been having my Lexus (3rd) serviced at SM Lexus for many years. They continue to provide excellent service. John Lurch got me in and out quickl I've been having my Lexus (3rd) serviced at SM Lexus for many years. They continue to provide excellent service. John Lurch got me in and out quickly, my car back just when promised. I will continue to use Lexus SM. More

a dealership you cab count on I have a 12 year old lexus with very low mileage and Sean Touhey took great care in explaining to me what I needed. I was very appreciative. I have a 12 year old lexus with very low mileage and Sean Touhey took great care in explaining to me what I needed. I was very appreciative. More

Vacume Brake Failure I recently had an experience with my 2016 RX; my vehicle would not start! It seemed to be the battery; however how can a one year old car have a batte I recently had an experience with my 2016 RX; my vehicle would not start! It seemed to be the battery; however how can a one year old car have a battery failure. I tried a few more times to start the engine; it tried to start but would just crank. After a few attempts I was getting a vacuum brake failure. I called Lexus to have someone come out and assist; after being on hold for several minutes. I decided to clear the alarm and try again. This time the car started; I made a bee line for Santa Monica Lexus. Angel greeted me and he must of noticed the anxiety on my face; he immediately brought over the lead mechanic. The lead mechanic jumped in my car and of course it started right up. The look on the mechanics face said it all. His first question to me was did I know how to start my Lexus? Really! I said, just to let you know this is my 4th Lexus and being a Bio-Medical engineer I know the question asked was not meant to belittle me; however any one would have taken that question that way. I shrugged it off and told the mechanic to check out the car and let me know what he discovers. Angel was the only one that believed me; he reassured me that he would personally make sure my vehicle was diagnosed until a problem was discover. He gave ma a loner car and sent me on my way. He texted me his mobile number and told me he would send me updates. I have been taking my vehicles to Santa Monica Lexus for over 10 years. The level of service is bar none in my book. Besides the lead mechanics questioning, I have always felt welcomed. Thank you Angel you are number 1 in my book. BTW the problem was a dead battery, go figure. More