Lexus Santa Monica - Service Center

Ray James Ray was extremely friendly and helpful in writing up my perceived problem. I hope to deal with him again in the future although I don't expect any ot Ray was extremely friendly and helpful in writing up my perceived problem. I hope to deal with him again in the future although I don't expect any other problems with my ES 350. More

Honest. Reliable Sometimes when you deal with dealers you feel like they will over charge you and recommend things you do not need. Sm lexus service center is not like Sometimes when you deal with dealers you feel like they will over charge you and recommend things you do not need. Sm lexus service center is not like those dealers More

Outstanding Service from Rafael Navarro My experiences dealing with Lexus Santa Monica, both in purchasing two vehicles and getting my cars serviced, have always been outstanding. Yesterday My experiences dealing with Lexus Santa Monica, both in purchasing two vehicles and getting my cars serviced, have always been outstanding. Yesterday Rafael Navarro oversaw the service of my 2013 Lexus ES 350, and everything was perfect from start to finish. Thanks, Rafael! More

Angel Vasquez - Excellent service and attention to details I took my car to the dealership for routine maintenance, and after initial inspection, more work was required. Angel Vasquez was very good in communic I took my car to the dealership for routine maintenance, and after initial inspection, more work was required. Angel Vasquez was very good in communicating with me as needed, and finishing the work as quickly as possible even when parts needed to be ordered. I have been back to this dealership a few times over the last 2 years, and always received excellent service. More

George Morales was extremely helpful! He is a great asset to the Lexus family. He was courteous and handled everything in a timely fashion. I will ask for George was extremely helpful! He is a great asset to the Lexus family. He was courteous and handled everything in a timely fashion. I will ask for George Morales to help me the next time I need service for my Lexus 450h. He was exceptional! Thanks Claudia More

Friendly and quick service George Morales was very helpful when I brought my car in and a nail was discovered in the tire. He kept me updated on the status of the repair, and wa George Morales was very helpful when I brought my car in and a nail was discovered in the tire. He kept me updated on the status of the repair, and was very friendly and professional throughout our encounter. More

Angel Vasquez and team were outstanding! Angel Vasquez took great care of me, kept me updated, and came in 20% under the original estimate, I will certainly return when it's time. Angel Vasquez took great care of me, kept me updated, and came in 20% under the original estimate, I will certainly return when it's time. More

Service associate Angel Vasquez has taken such great care of my car and is always friendly, kind and a pleasure to deal with it makes the service a pleasant experience. Angel Vasquez has taken such great care of my car and is always friendly, kind and a pleasure to deal with it makes the service a pleasant experience. Thanks Angel. More

Great Service Department & Service Consultant I have been a service department customer here for over 15 years. There is a reason I keep coming back and it is simply the excellent service. Rafae I have been a service department customer here for over 15 years. There is a reason I keep coming back and it is simply the excellent service. Rafael Navarro is a terrific Service Consultant that I work with most. He is very knowledgeable and follows up to make sure that my service is performed fully and properly. Service is prompt and pricing is fair. More

5 Star Victoria was very kind and pleasant when making my service appointment. She was able to schedule me in even on short notice without any pushback. Victoria was very kind and pleasant when making my service appointment. She was able to schedule me in even on short notice without any pushback. Douglas Elliott "Doug" is a true representative for Lexus and SM Lexus Service. He was professional, courteous and delivered on time. I've been to 2 other Lexus service centers, both of which were professional, but Doug and the team there ran like clockwork. They won me over. Very impressed. The checkout staff were incredibly nice as well (forgot their names, but important to note!). As for going in for service, no one loves to do that, Doug made it easy! Thanks. JS More