Lexus Santa Monica - Service Center

Excellent I have been loyal to this dealership since I purchased my Lexus in 2006. I appreciate Patrick because he is straight forward. I cannot stand glib sa I have been loyal to this dealership since I purchased my Lexus in 2006. I appreciate Patrick because he is straight forward. I cannot stand glib salesmen when I just want to service my car and take good care of it and go in and out. I don't like fancy sales talk and being patronized. I just want a straight shooter. I think the manager David Smith is a real straight shooter and a great guy that I can depend on and he directed me to Patrick who seems great. Thank you very much. More

Always a Great experience The staff is always professional the speak and SMILE and you can tell they enjoy providing great customer service. And they get the work done as promi The staff is always professional the speak and SMILE and you can tell they enjoy providing great customer service. And they get the work done as promised. AD More

Lexus Santa Monica has THE best service. As a previous Infiniti owner, I have experienced nothing but excellent service from the entire staff when having my RC350 taken care of at Lexus Santa As a previous Infiniti owner, I have experienced nothing but excellent service from the entire staff when having my RC350 taken care of at Lexus Santa Monica. Angel Vasquez is your go-to guy, always looking out for your best interests and being flexible in answering to your needs when you have a busy work schedule. He answers to you on or off the clock and makes the entire servicing experience fast and fluid so you can continue on with your day-day schedule uninterrupted. Lexus Santa Monica upholds the Lexus reputation for having great customer service. More

Great Customer Service is Still Alive and Well I recently had my Lexus E350 serviced here and met Joe Broytman. He was extremely professional, knowledable and helpful. He patiently answered all o I recently had my Lexus E350 serviced here and met Joe Broytman. He was extremely professional, knowledable and helpful. He patiently answered all of my questions about my car and the service process. I never felt rushed or pressured into purchasing any service not necessary at that time. He made the process seamless. He gave me an estimated time my car would be ready, as I waited for it, and it was ready right on time. Joe is an assest to Lexus and I would not hesitate to take my car back to that location and work with him. Thank you, Joe! You proved to me that great customer service is still alive and well. More

Ray James is a pleasure to work with! Ray James is professional and very accommodating. I requested an SUV loaner and he went above and beyond to make it happen. I always contact Ray when Ray James is professional and very accommodating. I requested an SUV loaner and he went above and beyond to make it happen. I always contact Ray when I bring in my car for service because I know I'll be in good hands. He's a good man. Thanks! More

Angel Vasquez is FANTASTIC! Angel takes the meaning of service to a new top level. Beyond just a great smile and attention to detail (which is what one would hope for, and be del Angel takes the meaning of service to a new top level. Beyond just a great smile and attention to detail (which is what one would hope for, and be delighted by). He actually loves his job, and he loves doing it well! He finds a way to make me feel like I'm the most important client he's ever had, and I seem to get treated like royalty every time I go to there. Which is not very often, 'cuz: Lexus. ;) Anyway, if you have a choice, then choose Angel Vasquez as your service manager! Also: shout out to the cashier's. Great job! That's where a great experience could potentially fall apart and get ruined, but those people do an excellent job of keeping the happy vibe going until you're right out the door. THANK YOU!!! More

Great service I would like to commend the professionalism and knowledge of Patrick Levenson. In my recent car check up there were many costly repairs needed. Patr I would like to commend the professionalism and knowledge of Patrick Levenson. In my recent car check up there were many costly repairs needed. Patrick reviews all the options with me and help make some overwhelming choices on repairs. More

Excellent Service Rafael Navarro provided excellent service - he returned my phone calls promptly and provided good information. My car was ready sooner than expected. Rafael Navarro provided excellent service - he returned my phone calls promptly and provided good information. My car was ready sooner than expected. I had a very good experience. More

Tim Nelson is the best Tim Nelson has kept my 1998 GS300 in great shape since he started at Lexus Santa Monica. He is knowledgeable, courteous, and honest. The car is always Tim Nelson has kept my 1998 GS300 in great shape since he started at Lexus Santa Monica. He is knowledgeable, courteous, and honest. The car is always ready when promised. More

Angel Vasquez~ Best Service Writer for many years! Angel Vasquez has been taking care of my Lexus service for almost 6 years now. He was referred to me, and has exceeded any and all of my expectations Angel Vasquez has been taking care of my Lexus service for almost 6 years now. He was referred to me, and has exceeded any and all of my expectations for getting the best service in a timely manner, at the best price, and with a free loaner car. He always responds to calls, questions, and concerns, and is the person I trust at Santa Monica Lexus Service. More